MR
Mel R
Active since Jul 2020
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Keep up the great work!
I initially contacted Alumo in February 2026, and an appointment was scheduled for 16 February 2026. I then met with the sales agent, Carlo, who was very helpful. He conducted an on-site inspection, and we discussed the installation in detail. Carlo also created a computer design showing where the panels would be placed and explained the reasoning behind the positioning, taking into account the morning and evening sun. He further explained how the system works and advised that the package includes a cleaning service, with the first cleaning after six months and thereafter once a year. I later received the quotation and accepted it. On 17 February 2026, Odette conducted a credit check, and I was approved. I then received my contract on 23 February 2026 and signed it. After that, I was in contact with Rein, who was extremely helpful in arranging installation appointments for 3 March and 4 March. The installation team, led by Shaun, arrived on 3 March and began the installation. The work was successfully completed by 4 March, despite the unpleasant weather. The team also ensured that everything was cleaned up before leaving the property. Shaun assisted me with installing the app on my phone and explained how it works so that I can monitor the system myself. Overall, I am very pleased with the service I received and would definitely recommend this company. Keep up the great work!
53 replies
18 months ago
What truly sets Roxette Bronkhurst apart is her exceptional communication skills
What truly sets Roxette Bronkhurst apart is her exceptional communication skills. She kept me informed throughout the claim process, providing regular updates and ensuring that I was fully aware of the progress being made. Their clear and concise explanations instilled confidence and trust in your company’s commitment to customer satisfaction. I am thoroughly impressed with the level of customer service provided Roxette Bronkhurst. Her dedication to resolving my issue promptly and effectively is a testament to the high standards of professionalism and customer focus that your organization upholds.
53 replies
20 months ago
DAY LIGHT *******
I ordered a cake to be delivered to my sister as a celebration gift. The driver messaged me to send the address as his network was bad and could not see the address. then he messages me he is outside the building when I told then to deliver at the reception. When my sister went down the driver was gone, I called the driver he says he took the order back and he will deliver when he finished his other orders. Its over 4 hours now and no delivery. When I try to call him on the cell the call wont go through. Go the Uber app the say order was not delivered as I did not collect and they will not refund me. I looked up a contact number but no numbers available, They ***** peoples money. Don't support their business.
0 replies
25 months ago
DON'T WASTE YOUR TIME.
I pre-loaded a claim on one plan app in August last year. Then took my fur baby to the vet and as I always do, load the invoice on the app. I then get an email in August saying the app did not load the invoice and I must email the invoice to them. Did as I was asked and received confirmation that they received the invoice. To my knowledge the claim was paid and closed. I then start receiving SMS’s on the 9th February 2024 (5 months later) stating that the casualty claim cannot be processed due to the following reason Pet D2D – invoice not detailing all treating. I called Oneplan and was advised that someone will call me back. Then received other SMS’s dated the 11th and 19th February 2024, Mind you I am still waiting for the claims handler to call me back. Then I get another SMS’s 4th, I call their offices yet again. I was told they will follow up with the Vet for the invoice and get back to me. I then received yet another SMS’s on the 11th March 2024 demanding payment for the outstanding amount. I called then again, and the technician advises that they called the Vet and await the invoice. I then call the Vet he says he did send through to them. I asked him to resend the email and cc me into the correspondence. I advised Oneplan the Vet will resend the email with the invoice. Called ends. A few minutes after I dropped the call I get an email advising the following: “Your Casualty (Pawsualty for Pets) claim on 2023/08/22, Reference no. 15272538 cannot be processed due to the following reason Require detailed invoice/statement. Please provide us with the required info as soon as possible. You will not be able to load another claim until this claim is finalised. This can also be done using the upload function via our app. Remember that Onepet is NOT a medical aid but medical insurance. Should you have any questions, please contact us on the numbers provided and our call centre will assist you. We wish to always provide you with superior services. Our clients are our #1 priority. We look forward to establishing a healthy relationship with you. For any queries, please do not hesitate to contact us on 010 0010141. Regards, The Oneplan Team” They are too quick to call you when taking out the policy however one phone call to me from Oneplan in August last year could have avoided all this frustration.
56 replies
27 months ago
WORST SERVICE EVER
Trying to change ownership of an account with Mweb since last year but still not done. Called several times this year and you hold for an hour and no answer. Can a human being please call me.
0 replies
30 months ago
DEFECTIVE WORKMASHIP AND EXTREMELY POOR CUSTOMER SERVICE!!!
I initially purchased a Delinia Kitchen Sink Mixer Tap Thomas Spring Neck Black H46Cm Spout Reach 27Cm. I was happy with the product however the handle broke after about 6 months and had to return the tap. I was advised by Sharconia Seapose that they did not have stock of the same tap and they would only have stock after two months. I could not go without a tap for two months. He then advised that I should purchase another tap that was in stock. Mind you this tap was more expensive than the one I initially bought however I need a tap in my kitchen. I asked if they could invoice me for the shortfall as I did not want to have issue with the refund. He advised that he can’t and nor can management. So, I purchased the new tap as advised and he agreed that my delivery fees for the initial tap would be refunded. This happened in July, it is now November and I have been asking for the proof of refund into my bank account and to date no response. The new tap that I purchased is defective as the spring new does not attach properly, however i am too afraid to return this tap as I know that they will not return my money because I am still waiting for my previous return money. Can someone for Leroy and Merlin, kindly contact me and advise the way forward as I am not happy with the fact that I am still awaiting proof of payment for my initial return and the fact that the second tap is not working, and I paid R2600.00 plus deliver for something that does not work.
131 replies
31 months ago
Riaan Booyzen - Flying the Discovery Flag high.
Good Day, Trust this post finds you healthy and well. Just a quick word of appreciation for the recent work Riaan Booyzen has done for me on my claim, and the assistance he offered during the process. His service has been prompt and precise, backed by clear communication. I was very surprised with the fact that communication was forthcoming as he promised, not commonly found in my line of work – I am indeed very impressed with his dedication and commitment to get my claim sorted out. It has been a thoroughly enjoyable experience dealing with Riaan, thank you kindly for your very efficient assistance in this matter. He is a great asset to the company.
131 replies
34 months ago
WORM FULL BAG OF PUPPY CHUNKS
I bought a 25kg bag of Montego Classic Puppy food for large dog breed on the 20 of June 2023 at The Reef, Pet Zone West Pack Centre in Germiston. I opened the bag a few days later and plated it for my 8 month old Rottweiler to eat. She eat a few chunks but then refused. I was a bit confused as this was the first time, she has done this. This is the only food brand that I purchased since we got her at 2 months old. She normal eats her entire portion as per her size requirement. Upon further inspection I noticed that there were worms on the food in the bowl, I then checked in the bag and saw the worms in there too. The color of the chunks were also different to previous one’s. I then contacted Pet Zone telephonically and was advised to bring back the bag, mind you I do not live close by and had to drive all the way there although it was no fault of mine. Petrol wasted due to poor quality control at Montego. They bag we then returned to Pet Zone and issued with a New bag which we had to open and check to ensure that these did not have worms. I was advised by Pet Zone that a Montego representative would contact me regarding the worm-infested food however to date I am still waiting on that call. We are a family that have 4 dogs and are loyal customer to the brand be it the treats, sauce and chunks. But looking at the quality of the product and the lack of response from the brand, I shudder to think of how Montego would of handled this matter had it been a fatal one. It saddens me that loyal customers are treated this way.
60 replies
41 months ago
Easy claims service
I knew that when I chose My Insurance Brokers to handle my car & house insurance I will by far no doubt get the best service. Kiren Singh and New National Assurance Comoany are truly heroes when it came to handling a recent claim of mine, it was done with ease, peace of mind and such care and professionalism. I never thought of receiving such service with such a low premium which Kiren had from the onset negotiated with the New National Assurance team. The thing I loved about my experience of getting insurance was that everything was transparent whereas Kiren had told me of how New National never complained to give me a lower premium after they had heard about my personal situation. I just want to say thank you and commend My Insurance Brokers and New National Assurance for being there for me
0 replies
41 months ago
Easy claim service
I knew that when I chose My Insurance Brokers to handle my car & house insurance I will by far no doubt get the best service. Kiren Singh and New National Assurance Comoany are truly heroes when it came to handling a recent claim of mine, it was done with ease, peace of mind and such care and professionalism. I never thought of receiving such service with such a low premium which Kiren had from the onset negotiated with the New National Assurance team. The thing I loved about my experience of getting insurance was that everything was transparent whereas Kiren had told me of how New National never complained to give me a lower premium after they had heard about my personal situation. I just want to say thank you and commend My Insurance Brokers and New National Assurance for being there for me.
0 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (61.53846153846154%)