RK
Rebekka K
Active since Jul 2020
8
Reviews
0
Industries
Reviews
8 reviews41 months ago
convenient with the service
I have to say I have very little negative things to say about FNB. I have an aspire account which doesn't cost me too much (the fees actually even dropped since I've had the account, it went from ca. R100 to almost half that). Whenever there is an issue or I have questions, I can contact their support via the app. 24/7. There's been very few time where I had to wait a while to be assisted, usually it's pretty much immediately. All agents seem to know what they are talking about. Then I have the option to book an appointment so I don't have to queue at the branch (however there are hardly ever long queues). As a foreign national, I feel my money is safe with FNB and isn't costing me too much to do so. The app is convenient. Would recommend FNB any time.
132 replies
41 months ago
unauthorzed billing
I sold my car in May and was going to do a change of ownership for the tracking device/account. Due to incompetence of Netstar, they couldn't figure that out. So they kept billing me every month. I was hoping for the best and being generous. When I finally had enough in September (!) and cancelled, all of a sudden they were on the "change of ownership" topic again, which at this point noone is interested in anymore. Anyway, they kept billing me and every time I sent an email reminding them of my cancellation, there seemed to be no trace of any communication, I was asked for my account number and other details again like they don't use computers and databases on their side. It got tiring. So I had the debit orders stopped. Then the debt collectors called/emailed about amounts that made no sense. I asked for detailed invoices to understand what I'm being invoiced for, I never got to speak to an actual person but it was all standard bot messages and completely useless. I follow up and remind them of/ send them the cancellation again. My next of kin gets bothered by phone calls. I try to log into my old account on their website but it (surprisingly) doesn't exist. Yet two days ago I get billed again, this time it's an amount even higher. I have literally not seen my car since May yet Netstar is happy to take my money without authorization and the inability to communicate in a professional manner via email. I prefer dealing with home affairs.
396 replies
61 months ago
Noone knows what they are doing
I ordered ADSL in-store on March 3rd. On March 8th, I was asked to pay a deposit of R700, which I did immediately via EFT. Up until today, Telkom has not been able to process my payment. I am calling daily, and every day I am told a different story. On March 28 for example I was informed, that it's still pending payment. The next day, I was informed that the payment is reflecting but the order had been cancelled by the system (automatically). I wonder why the person I was talking to the day before did not inform me of this, as the order was apparently cancelled on the 24th. Noone seems to know what they are doing. Every agents' best advice is to be patient and wait. Escalation isn't helping. Going back to the store isn't either. I requested to open a new order. Then I had to cancel to place an order with another provider, as I work from home and can't continue spending over R2000/month on mobile data or coworking spaces without having an ETA on the installation. I was warned by so many but never expected it to be this bad. Telkom's offers are great, but that's about it. Now I wonder if I'll ever get my deposit back.
0 replies
69 months ago
can only recommend
I regularly order from takealot. All processes at work very well, from orders, rescheduling and/or tracking deliveries, to returns and customer support. It's all very well organised on their website as well as on the app. Most importantly, I have only ever had positive experiences with their customer support, be it on the phone or via contact form/email. Very fast, efficient and friendly throughout.
0 replies
69 months ago
overprized and not helpful
Took car for assessment in order to claim from warranty insurance, they however found other issues, forced me to get them fixed immediately ('we can't put the wheel back on otherwise') and then charged horrendous amounts. I was only quoted for parts, I understand that you add a hell of a markup. But the amounts charged for labour and 'consumables' is hilarious. My initial problem is still not fixed, am still waiting for an update. Will just go back to my good old backyard mechanic.
0 replies
69 months ago
lacking customer support
I've initially had a very good experience with Auto&General, they assisted perfectly with changing my insurance etc. I've added the extended warranty and wanted to find out if I can claim for something. I called at least 5 times, callback requests get mostly ignored, line drops and I am not being called back. Also I am being tossed around between different departments and everyone just seems to forward the 'problem' to someone else. On top of that, the account I was paying for since February was apparently not even active until recently. Customer support seems to have gone from 100% to 0%
159 replies
69 months ago
Talking to bots
webafrica billed our landloard, even after a change of ownership to us has been confimed on at least 3 instances. now it turns out that nothing has been done (no change of owndership etc.) our account is still pending. Our landlord has an extra line now and is getting billed on our behalf. Noone at webafrica seems to know how to resolve this, or could at least be bothered to find out what's happening
0 replies
70 months ago
horrific customer support
We have been with Webafrica for a month and I am horrified by their customer support. Apart from connection issues which I know can happen and am sure can be resolved, I have spoken to at least 3 agents who reassured me that the matter was resolved. Upon my next contact via whatsapp (since the hotline has cost me over R100 while waiting with no result) I was informed that my account was pending, Then was sent to provisioning, was told that there is a change of ownership pending, sent to billing, informed them that change of ownership had already happened a while ago, sent back to provisioning and kept on being bounced back and forth between the two departments with no result, and have been cut off very rudely a couple of times as well. Apparently the matter was escalated to management but that was a week ago and I have still not been contacted. Same on Facebook - was asked to direct message them and have not heard back. Am very open to suggestions as to where to get reliable internet with customer service that gives a ****.
53 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (37.5%)
1 Star
3 (37.5%)