NK
Nomfundo K
Active since Aug 2020
13
Reviews
0
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Reviews
13 reviews2 months ago
Misleaders of a company
Misleading company. They sell you a dream and deliver a nightmare. I have had a warranty booster with M sure since 2020 July upon buying the vehicle. The policy came to an end apparently in December. On January the 8th i received an email stating that my policy has come to an end and should contact them for a renewal. I called on the 16th of January to arrange a policy renewal and was sold an extended warranty booster and was told that since my pay date is on the 15th i would only be able to be debited in February 2026 and upon a successful debit order i would be able to claim should anything happen to my car. Unfortunately my car overheated and was sent to the dealer. Now when we call for a claim i am being told that i should wait for 3months. Since it's a new policy, how is it's new policy when i am still using my old policy number that shows a renewal of an expired policy. I can't believe M Sure treats it's clients like this at the time of need and hardship.
53 replies
2 months ago
Very helpful.
My car overheated on the side of the road and i requested a tow truck from 1st for women, a lady by the name Babalwa assisted me and made sure that truck was dispatched and even sent me the drivers contact details. My car was towed and placed at Georgies for the night and first for women assisted me by requesting an Uber to take me home, on top of that they kept in contact with me to check of the Uber arrived and if i have arrived at home. Today the car has been booked for dispatch to the dealership. First for women is indeed first for women.
56 replies
4 months ago
Bad service
First time ordering with them and never again will i. I ordered on the 14th of December for an item to be collected at one of their stores near me, today is the 23rd of December and there is no communication whatsoever regarding my order and when i email Cape Mart Union they just emphasize on the fact that delivery takes 5-7days and drop the call. I called the collection store and was told not to count sundays yet still my order is late. This is a Christmas gift and Christmas is a day.
0 replies
10 months ago
Unauthorized transfer of packages to a stranger.
I got a call from this number 031 319 2650 lady today, lady assisted someone under my account after i had instructed her on what to do. My question is how can she assist someone without even verifying my information with me. She changed and transferred channels to another decorder without my permission. Our information is not safe.
0 replies
11 months ago
*****sters
Upon reviewing my policies online i noticed that there was a R40 000 cover taken on my name which i did not know about. I enquired about it at the nearest branch and indeed ***** was done, i asked for a print out and was given one. I was then asked to sign five times on the surrender/canceling form on the 9th of May and was told that i would receive a phone call regarding the ***** i had reported. Today is the 20th i haven't received my 3months worth of ***** refund and no phone call to investigate such a huge matter. This is not the first time Old mutual is disappointing me. They took an entire week to pay when i had claimed for my grandmothers funeral. Old mutual is full of ****s and would rather protect it's employees then us paying customers. Sies man.
58 replies
31 months ago
Bad service and issue left unresolved.
I called today for a payment reversal as I had paid through EFT payment and they debited on the 30th of August. A lady called Lerato was assigned to assist me and she was so rude towards me, I ended up not getting any help. Tomorrow there is another debit order going through after having paid twice in one month because they had failed to put in the correct debit order payment date. Times are tough I can't afford to be paying 3 payments much in a space of a month. I just wanted to be assigned but telephone was hung on my ears. I'm so disappointed 😔
0 replies
38 months ago
They never pay.
I made a funeral claim on Tuesday morning and today is Friday I have not received any communication from them. My grandmother remains unburied as there is not enough money. People please do not take old mutual as your insurance company. They are the worst, even their customer service is bull****. I will be moving my investments, funerals and other policies from them.
53 replies
41 months ago
Bad service
Placed an order with Makro Springfield on the 10th of November and on the 13th November I was told my order had been handed over to DPD Laser and order will be delivered on the 17th of November, today is the 22nd of November and my order has not arrived. When I called several times they told me that my order was on floor and 1 item was missing. I later called again n they said my order is still awaiting scanning out. It was all different stories that I am getting but no straight answer. What a horrific experience I am experiencing with DPD Laser and never again will I use them.
0 replies
44 months ago
I'm the beneficiary on my own life cover policy
Recently took a R1 million life cover for myself and i have never received any paper work confirming my policy. Ontop of that when i logged in to check my policy i discovered that i am my own beneficiary, in my own policy. How do consultants do such? Why doesn't the system pick it up? If i were to die my loved one's will have the burden of running up and down at high courts to get letter of authority. I need this fixed.
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
9 (69.23076923076923%)