neo N

Active since Aug 2020

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Reviews

19 reviews

6 months ago

CIPC not in our favor, just another government entity

Please note that i had made payment in order to register a new company but my funds have not reflected and it is over two weeks now, i have tried everything i could , i call but the line just cuts off , i sent emails i even used their queries portal, nothing has been done, what is this?

0 replies

Makro

7 months ago

Makro ****

I am writing to express my dissatisfaction regarding the delayed delivery of my order, which was scheduled for delivery on 27th [Month]. As of today, the order has still not been delivered. I contacted your support team and spoke with a representative named Pamela; however, she was unable to provide clear information regarding the status of my delivery. Furthermore, I did not receive any communication from Makro acknowledging that the package would be late. This delay has caused significant inconvenience, as the item was intended as a gift, and the recipient is understandably upset. I kindly request an urgent update on the status of my order and an compensation for the delay

7 replies

Experian SA

10 months ago

Dispute logs are not prioritized

I would like to express my concern regarding the customer service experience I’ve had with Experian. I have logged multiple disputes, but unfortunately, the resolution process has consistently exceeded the 20-day timeframe. Furthermore, the email updates provided lack sufficient detail, making it difficult to identify which specific dispute is being referenced. In one instance, I was informed that a dispute could not be processed due to incorrect logging. However, when I attempted to review the details to correct the issue, no information was available, leaving me unable to take any meaningful action. Even if I were to identify the correct dispute, I would still face another lengthy wait for assistance. Although the platform has been updated, I’ve found that the support staff are not particularly helpful and often discourage further dispute submissions. I also noticed unfami**** cellphone numbers listed on my credit profile, which is deeply concerning. Despite my efforts, I have been unable to have these removed. Other credit bureaus stick to the SLA not Experian SA

7 replies

RCS

20 months ago

Great customer care

I had logged a review on RSC listing me for an arrears amount even after making a payment arrangement, but they have responded quickly and fixed the error, thank you

1 reply

Boodle

25 months ago

Multiple unauthorized enquiries

Title: Unresponsive and Invasive - Still No Resolution I've had a terrible experience with Boodle, and it just keeps getting worse. Despite their poor service, they’ve made multiple enquiries on my credit profile without my consent. I've reached out to them numerous times, but still no response. This is my second review, and if this issue isn't resolved soon, I will escalate the matter to the National Credit Regulator. Fix this now, Boodle!

1 reply

Boodle

25 months ago

Boodle multiple credit enquiries

I hope this message finds you well. I am writing to express my concerns regarding multiple unauthorized credit report inquiries made by Boodle. Despite their claims of providing quick loan approvals within minutes, my experience has been contrary. The platform has taken several days to respond to my application, significantly deviating from their promised timelines. Moreover, I have noticed that Boodle has made duplicate inquiries on my credit report without my consent. This not only affects my credit score but also seems like an attempt to penalize me as a consumer when the business transaction does not proceed as expected. I kindly request an immediate investigation into this matter and the removal of all unauthorized inquiries from my credit report. Such practices are not only unprofessional but also detrimental to consumers' financial well-being

2 replies

Webafrica

31 months ago

Webafrica with terrible customer service and unclear with their dealings

well i had just reconnected my services last week and today Webafrica is trying to debit my account again , im on the whatsapp chat with a lady by the name of Xolelwa M from webafrica, who seems to be very dismissive when i ask her questions as to why i should pay a monthly subscription again after a week

0 replies

Sanlam

32 months ago

SANLAM IS WORSE THAN THE GOVENMENT

well the phone lines are surely useless, customer care is terrible every time i have a question it almost seems like im talking a foreign language because the consultants just drop the phone. This is by far the worst Call Centre in the country

2 replies

Sanlam

37 months ago

Bad , terrible customer service

I have made additional payments to my loan account but Sanlam seems not to communicate with their clients , no feed back no nothing , now I'm not even sure if my funds have been allocated, Everytime i call sanlam there is someone eating on the other side on the line , i cant believe the lack of professionalism especially for a company like Sanlam

10 replies

Discovery Bank

39 months ago

incorrect balance on credit profile

i have been working really well with discovery for the past year but its seems things aren't going as planned. I app**** for a discovery credit card to help improve my credit record. this past month they have submitted incorrect balances on my credit profile, i have called countless times but i am told that discovery does not honor the statement balances on their clients statements but instead they report the information at anytime they feel the need to, so basically clients cant maintain a good credit rating. i try keep my balance low before my statement circle closes to avoid having a high credit utilization but that doesn't seem to matter any longer, not with discovery bank. the whole point was to improve my record , now i feel no need to do business with discovery any longer because whats the point?

7 replies

Review Distribution

5 Star

1 (5.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

18 (94.7%)

neo N

Reviews

CIPC not in our favor, just another government entity

Makro ****

Dispute logs are not prioritized

Great customer care

Multiple unauthorized enquiries

Boodle multiple credit enquiries

Webafrica with terrible customer service and unclear with their dealings

SANLAM IS WORSE THAN THE GOVENMENT

Bad , terrible customer service

incorrect balance on credit profile

Review Distribution

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