AH
Anneli H
Active since Aug 2020
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Very satisfied returning customer
Our practice has been doing business with First Shop for a few years, mostly small items. Friday we placed a big order and it took 2 work days to arrive. The service and client service are unbelievably great. I would recommend!
53 replies
3 months ago
Horrible feedback and communication.
For a medical aid claiming to be for professionals, they have very unprofessional ways to treat their members. I have trouble on the app, and if I can't register, they won't pay. I have sent an email to the email provided on the app on 21 January 2026 and never got a response. This seems to be a trending problem with Profmed. Nothing gets done unless you phone and fight and threat. What a pathetic excuse of a medical aid for "professionals"
112 replies
32 months ago
Poor client service from "team leader"
Poor client service. I sent an email requesting auth for a test I need as preventative screening (which they advertise as benefit on my plan). The ***********, lazy employees do not read your message and therefore, send you completely unrelated replies as they are too lazy to look. Took me 2 hours on the phone, having to resort to threats and fights just to get an auth. I have been a member for almost 9 years, never missed one payment. I claim next to nothing, have never been admitted once or ever contacted them for unnecessary tests, and then they treat you like absolute garbage who needs to pay. The only reason I gave 2 stars is because of the poor innocent employee who had to deal with my heated threats because of the incompetence of her "team leader". In the end they gave auth, I haven't gotten one apology for trying to cheat their clients, and it makes me worried for people who are not in the medical industry who will fight for the tests they are entitled to.
262 replies
35 months ago
Pathetic drive through service.
Kimberley SA CBD Drive through. Pathetic. I was asked to park as to not hold up the line at the drive through. I was happy to oblige, as it was a rather large order and they promised 6 minutes. 11 min later food arrived, but not the cupacinos I ordered. The guy said he will bring it now. Obviously that didn't happen, and when I had to go inside, they were all standing around, completely oblivious to my order. Visibly upset with me, the employees rolled their eyes and murmured under their breaths. The also put the sugar sachets in the bag with hot food. Anyone capable of thinking, would not have done this. 26 minutes to recieve my order, pathetic.
0 replies
44 months ago
Edgars - pathetic service
Wish I could give no stars. Does it normally take more than 90 minutes to replace a stolen card. Dropped calls. Being put through every department and back. And everything you need to shout your ID and cell number for everyone in the store to hear. Clearly violating the POPIA act. They can pay to revamp a store but no proper phone lines? Pathetic RCS all around.
268 replies
44 months ago
Poor service Kimberley, Northcape Mall
I went to Petzone to buy kitty litter and a cat toy. Unfortunately this was the second time I get to the cash register with no employees. This is on a fairly busy Wednesday morning. The staff are in the back room chatting. The previous Sunday the same happened. When the employee showed up, they treat you like a joke, she actually laughed when I asked her how no one is at the till (this happened 28/08/22), today they just shout to each other infront of a customer and in my ears. To top it off, the paper in the register was finished, and the employee didn't even know where to look. Nor did she apologize for making people wait, or shouting close to them or for the empty register. The cat toy I wanted, had no price tag on, it didn't list on their system when scanned either. This is a fairly new store in Kimberley and I have vowed not to set foot in there again. I happily left without the toy and I spent my money on a smaller business who appreciates customers.
0 replies
49 months ago
Recommended Medical Aid
My mom is part of this medical aid for 5 years now, earlier this year she was admitted for major cardiac surgery and was re admitted for complications afterwards. The medical aid was so helpful and friendly in each and every contact we had with them via phone or email. Their responses were accurate and timel. Each consultant I had to deal with was so friendly and patient and kind, even after the upteenth query. It was overwhelming. It is an absolute joy to be a patient in their care, they update with every claim and the member zone makes it very easy to follow up on claims and enquiries. Except for the emotional support, they financially carried us through a very stressful time. If you work through the right channels and according to their policies and rules, co-payments will be minimal. I have recommended Medihelp already to a lot of family members and friends. We are very happy clients.
74 replies
50 months ago
Disgusting service by lazy staff.
Mr Price Home Lynnridge Mall I was there at 9h20 standing in queue to make a purchase. While waiting, 5 staff members were behind the till laughing and joking. I was not greeted by the cashier, Kabelo. When I asked him why they only have one till open on a Saturday morning, he ignored me and asked "want a bag". He did not treat me with any respect or dignity. I asked again for him to please answer me and his answer was "they're not cashiers. Put in your email". Not once did he explain or treat me like a human. The assistant later explained better why there was one till, I don't believe her, but she atleast tried to be nice to me. I highly recommend you read the Google reviews for this store as everyone is unhappy with your staff. And Kabelo absolute worst, never left a Mr. Price Home feeling so disgusted by the way I was treated like an animal and not a paying customer.
106 replies
56 months ago
Woolworths Food North Cape Mall- Poor service.
I went to go buy a Woolies voucher at the Woolworths Food in North Cape Mall, Kimberley on 12/09/2021 about 09h30 The cashier didn't have the authority to do the transaction, so she buzzed for someone called Naledi. No less than 5 times, she buzzed looking for the person to help. At long last the 2 other cashiers that have been chatting and laughing realise that Naledi is not there and they had to phone her. When I asked for the manager to complain about the lack of service, she had to be pointed out a few times due to the fact she was not presented as a manager and customers could not identify her as such. The lady's name is Elvina. When I approached her, she was laughing and chatting on her personal phone and out of context you can conclude it was a personal call and had nothing to do with business. As I approached her, she turned her side to me so that she can finish her call. When I got visibly upset, that is when she realised I am angry and only then stopped the call. She admitted to me in front of 2 other employees that it was a personal call. I don't go to woolies for this experience. I don't go to woolies to be back chatted by an unidentifiable manager who thinks it's okay that her personnel is slacking. She should be the example to her staff and I don't believe they want to send out a professional experience.
0 replies
59 months ago
Domestic SA just steals your money and disappear.
I have tried to register my domestic since 15 January 2021. Beautiful promises, but nothing gets done. No updates or feedback. They request your money on the spot and then disappear. Please don't ever, ever use this service. They treat their clients with the most pathetic attitude.
0 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
10 (71.42857142857143%)