TG
Terrance G
Active since Aug 2020
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
Excellent / Professional Company & Employee
Excellent Customer Service and Product knowledge displayed by Kaidene Anderson
56 replies
3 months ago
Terrible Experience and Service
Good Day, Compliments of the season to you and yours. I'm a frequent Customer of Gaterite since it's inception and prior to that Checkmart even. on the 23rd of December 2025, I proceeded to the butchery located within Gaterite as I needed to purchase meat and sausages to Braai over Christmas. I requested for Hot mutton sausages as it's really tasty and purchased several times prior or in most instances when I shop, however they did not have any. So I said that's fine I will come back as my Car was in the car wash at Inanda Square. about an hour thereafter I went back and they said it was not ready, so I said that I will come back later as I had other errands to run, towards the afternoon I took a Drive specifically to obtain the meat and sausages as that was what I needed to sort out as everything else was taken care off. I got there and requested some steak and sausages and there was only Mild sausages, I was abit frustrated as this was the third time and the advisor said it will take an hour. I then raised my voice and said but the whole day I was getting a runaround. A controller from the back by the name of (Imraan) i think shouted and asked "What you mean" I said exactly what I said this is the third time I'm coming in and there's no sausages, he screamed back and said can never be, I asked him what's his position here and he said he owns the Butchery, so I asked is this how you speak and treat your Customers as he was now having a full blown argument with me, I told him the Customer is always right and in the time you are arguing with me you could produce the sausage, he rep**** there's no Dhania and we are not always right, I eventually spoke to Allen at the front and left, went down to Emam Bux and spent a R1000 on my purchase and was pleasantly treated by the owner (Baaboo) with a variety of options, since then I have not been back to Gaterite because of the experience although I enjoyed shopping there.
0 replies
33 months ago
Arrogant Store Manager (Park Square)
Purchased a Marmite spread (7/08/2023) not knowing my Partner was allergic to Gluten, Nishkar(Supervisor) confirmed I will not be able to return the product as the seal was broken, was happy with that, upon looking at the slip I was charged R79.99, even though there was promotional signage on the self indicating that the Marmite and Bovril spread was R47.99, When I queried again Nishkar advised the promotion expired the day before and he will have to speak to the Store Manager (Tim) and go over the video footage. I requested a call back with no avail. I contacted the store today (8/07/2023) and only after the 6th attempt did the Store Manager (Tim) answered, I only told him my name and referred Nishkar as my first point of contact and he continuously started speaking non-stop without even let me explain the full story, he continuously spoke over me. I worked as a Senior Manager in retail for 10 Years and currently a Customer Service Manager responsible for Thousands of Clients and you always show Empathy and LISTEN to your Customers, not constantly Speak over them. A refund for the difference was honored although Tim claims he viewed video footage and the signage was removed but Principle is very important, the Customer always have the last say and must be Given the benefit of the doubt. Always. Thank-you Nishkar for closing of this Escalation.
0 replies
33 months ago
****MERS AND *****STERS
I Cancelled this months ago and they are still debiting my account. all correspondence is on the Live chat platform. There's no structure within this business, no SLA, No Empathy, just a bunch of *********** fools chasing their tails. After making a fuss today, they email me a Credit not, I DO NOT WANT A CREDIT NOTE, CANCEL ME AND STAY OUT MY BANK ACCOUNT
0 replies
37 months ago
Verbal Abuse / Profanity Used
I recently started to receive an influx of calls from Clientele "Reinstates" department due to having cancelled my legal policy with them. On 30/03/2023 more specifically at 08:59AM, I received a call asking to speak to me "Terrance" ,I responded what is it regarding to which the caller repeated himself "Is this Terrance", I then got a bit annoyed as you do not make an outbound call not disclosing Who you are and where you are calling from. To my utter shock the agent then shouted "**** YOU" and hung up. Being a working class professional just starting my day awaiting public transport I felt powerless and not in control and could not fathom as to how somebody representing a specific brand or group could just abuse somebody randomly. I called back the number and I then immediately ascertained it was from Clientele. CLI in question "0660129567". Shortly thereafter I received a call from a Jabulo I think and I stopped him right there and explained my previous experience to which he rep**** he will "Escalate" and get a Manager to contact me which was to no avail. I then received the third call from a female this time whom was just interested in a 1 way conversation and by her tone just wanted to go about her way pitch whatever and get of the phone with no empathy. I asked to speak to a Manager and held on for some time prior to another female coming onto the line and introduced herself as Nonkululeko (Manager), I explained in detail what has transpired and asked her to pull the call recording and investigate accordingly. Nonkululeko advised she will get back to me which she did and advised she cannot locate the call recording and can only locate the second call which was from Jabulo, I then went on to give her the specifics which was the exact time and CLI stated above and after some time got back to me confirming they have obtained the call recording and the agent's name was "Innocent" and they will take the necessary disciplinary action / he can call me to apologize. I was like thats it, no empathy what so ever, so this major group lacks accountability in the sense that they hold the agent responsible yet calls were made from their resources and they not responsible. Nonkululeko did advise is can escalate on my side and the only thing she can do is escalate to their compliance department and revert with feedback in which I received no further correspondence. My suggestion to all out there is always be on your guard and never accept this sort of treatment from anybody, especially a "So called joke of an Executive Corporate"
53 replies
42 months ago
Failure to affect credit back to my Hollywood account (
My colleague Shaun won R1550.00 and requested and FNB Ewallet on 26/10 & 27/10 (4 transactions) on the 28/10 I requested a reversal of the funds due to having lost the sim card. I have since escalated this several times with no resolution. I called up on Friday and spoke to Mfundo (9364) and he advised that the funds would be reversed within 24 hours as he escalated it to the Area supervisor. Today I spoke to a Hlengiwe via Zendesk and still no resolution. Please affect an immediate credit. Please contact Shaun / Tanya on
0 replies
42 months ago
Failure to Deposit Monies not credited to the Hollywood App
I don't have a holly wood account. however I made a deposit on behalf of my partner (R150) via my Capitec app on 6/09/2022 which did not reflect on my partner's holly wood account. I then called the customer service department whereby i held on the line for several minutes with no avail, I then went onto the Online webchat and waited over an hour to reach the front of the queue, the agent was unprofessional and said I need to send an email with my bank statement to the Deposit team to allocate the funds and grant a credit and there's nothing further she can do although I vented my frustration having waited 1 hour in the queue with no empathy shown. I lastly reverted to the the email route and sent several emails with my bank statement and date reflecting with first time R100 taken and then R50. To date there was no correspondence received. Reference number received was system generated **********, There's no TAT / SLA agreement, Truly UNPROFESSIONAL in every sense of the word
396 replies
42 months ago
Failure to Deposit Monies not credited to the Hollywood App
I don't have a holly wood account. however I made a deposit on behalf of my partner (R150) via my Capitec app on 6/09/2022 which did not reflect on my partner's holly wood account. I then called the customer service department whereby i held on the line for several minutes with no avail, I then went onto the Online webchat and waited over an hour to reach the front of the queue, the agent was unprofessional and said I need to send an email with my bank statement to the Deposit team to allocate the funds and grant a credit and there's nothing further she can do although I vented my frustration having waited 1 hour in the queue with no empathy shown. I lastly reverted to the the email route and sent several emails with my bank statement and date reflecting with first time R100 taken and then R50. To date there was no correspondence received. Reference number received was system generated 7842153, There's no TAT / SLA agreement, Truly UNPROFESSIONAL in every sense of the word
265 replies
43 months ago
Best Employer
My Employer of choice, 7 years and counting. Diverse culture and highest level of integrity. Open door policy across all structures within the business.
0 replies
47 months ago
On-going pending loan application :(
My partner did an loan application online and uploaded all requested documentation for it to be pending (Review) over 3 working days now. Disappointing SLA / TAT especially in a case of emergency
402 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
1 (5.882352941176471%)
2 Star
1 (5.882352941176471%)
1 Star
12 (70.58823529411765%)