BZ
Bongani Z
Active since Aug 2020
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Online Process Inefficiencies
The customer service and online return process has been nothing short of a nightmare. I ordered a mirror online which got delivered on the 19th of December 2025. After unboxing I realized that the frame is broken/damaged to which I contacted customers services to begin the return process. The item was picked up by the courier for return of the 23rd of December 2026 and since then I have received no official communication regarding a refund for a mirror that cost R1700! I have been in communication with a customer service agent by the name of Maliaka who tells me that the item has been received from the courier and that my query awaits returns processing by management, who are currently not available at the moment. My issue with this entire ordeal is why have an online store if your process is not seamless? Why are you making customers wait 2-3 weeks to acknowledge a return and process a refund? Mr. price has left a bitter taste, and I will certainly not be ordering online from them.
56 replies
17 months ago
Outstanding Customer & Delivery Service
The best delivery service out of all pet sores in the Port Elizabeth/Gqeberha region. Their delivery driver Luke is a gem who represents the business well,
0 replies
17 months ago
Overdue Online Order Delivery.
How I wish I had read the reviews prior to purchasing an item online through Incredible Connection. It is well over the 3-5 days they had promised and I had not received any communication from them. Despite numerous complains on various platforms they have not acted to improve the process of online order deliveries. This has made me conclude that I will nevre order through Incredible Connection again.
0 replies
20 months ago
Puma South Africa and the lack of customer service. An ongoing story.
Plenty of complaints from a range of customers on this platform experiencing the same issue..bad after sales customer service. I had logged a return on the 7th of August 2024 and my return has not been actioned. I have called and emailed on numerous occasions and I have not received a response.
0 replies
25 months ago
Disappointed with DPD Laser's Incompetence and Lack of Accountability
I feel compelled to share my utterly frustrating experience with DPD Laser. Recently, they unilaterally picked up my parcel destined for Bash, which was supposed to be handled by another courier company, and whisked it off to Cape Town without any authorization. This erroneous action has caused me immense trouble and unnecessary delays. Despite my repeated attempts over the course of more than four weeks to resolve this issue, there's been no sign of progress. Genevieve Andrews, whom I've been corresponding with, has consistently failed to provide timely updates. It seems I only receive information when I initiate the contact myself. DPD Laser is failing to acknowledge their culpability in this matter, acting as if they're blameless despite their sheer incompetence and negligence leading to this predicament. Contacting their customer service hasn't been any better. The automated response system offers nothing but a monotonous pre-recorded voice, and being queued behind 50 or more calls, coupled with waiting times exceeding 30 minutes, is simply unrealistic and unacceptable. Even when I attempted to reach out to the Cape Town branch directly, the response from Amanda Rinquest was equally disappointing. Instead of resolving my query, she promptly transferred me back to the Johannesburg queue, where I had to endure the same frustrating wait. Time is of the essence for me, as TFG imposes a deadline for accepting returns, and it appears DPD is unwilling to take responsibility for their egregious error. This level of customer service is, without a doubt, the worst I've ever encountered. I urge DPD Laser to rectify this situation promptly and provide the necessary support to expedite the resolution. Such incompetence and lack of accountability are simply unacceptable in the realm of courier services.
0 replies
26 months ago
Poor Customer Service and Order Fulfilment from Bash/
Bash Galaxy Co fulfilled the incorrect order. Having found it through pictures I have sent them they have not followed through to return the item so I could get a refund. I am sitting with a wrong item that I padi for with little to no support from Customer services. These mishaps were very few and far between before the integration of "Bash". After placing an order you have to pray they deliver the correct item, thats not how it is suppose to be. Get your house in order TFG!
0 replies
32 months ago
Vox and MetroFiber: A Customer Service Fiasco
Just about as useless as their partners over at MetroFiber. When installation issues arise, they prove incapable of providing assistance and pass you on to MetroFiber, who then transfer you to contractors that don't seem to care about you as a customer because they're paid by Vox/MetroFiber. This business model is to the detriment of paying customers and only serves to enhance "efficiency" and "effectiveness" for the Vox/MetroFiber business. I've had an unresolved ticket for almost a week for a service I pay for. God forbid I miss a recurring payment; you can already predict the outcome! Save yourself the headache and look for alternative Internet Service Providers. These two should be at the bottom of your list, or maybe not on your list at all!
393 replies
32 months ago
Nightmare Service: Avoid This Provider at All Costs!
I've experienced terrible service from both their call center consultants and their contractors. I've been without internet connection due to damaged wiring. After filing a ticket, they promised to resolve it within 72 business hours, but it's almost been a week without the internet connection I pay for on time every single month. Their consultants seem lazy and unwilling to help with queries that have exceeded their turnaround time. Every time they promise to call you back, they never follow through. The contractors who act on their behalf are rude and tend to brush you off when you inquire about a visit to your premises to address an issue. Once my contract with them expires, I am definitely leaving this provider. I am utterly disappointed. I strongly advise against joining them—save yourself the trouble.
262 replies
69 months ago
Cotton Fest / Riky Rick
Ordered clothing from their website. It states on the website delivery will be done within 5-7 working days , it has been over 17 days. There is no contact details, I have even tried to contact them on social media to no response. Very bad service.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)