CM
Cindy M
Active since Aug 2020
61
Reviews
0
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Reviews
61 reviews2 months ago
I'm not feeling the fixed delivery fee
I just made a pretty large order on the Mr Price website and, to my surprise, Mr Price doesn't provide free delivery for orders above a certain amount. I almost abandoned my cart/"bag" because of it. Almost every online store I buy from offers free delivery if you spend above a certain amount. So this delivery fee from Mr Price seems a bit grimy after I've already bought so much. This may be my last online order. These delivery fees add up eventually. If I really want something from Mr Price, I'll just go to the actual store. But since that's more inconvenient than shopping online, I'll probably just shop from other shops online.
0 replies
3 months ago
No Customer Service at PostNet Norkem Park
If I owned PostNet, I'd be concerned about how the PostNet at this location (Norkem Park) negatively impacts the PostNet brand. I've had MUCH better service at tiny "no name" internet cafes with ONE computer and ONE printer. The PostNet in Norkem Park at Norkem Mall/Norkem Corner has NO customer service despite all the equipment and supposed training they have. None whatsoever. You would swear attending to customers isn't part of their job description. The staff here treats you like you are distracting them from doing their job, which, from my observation, seems like talking to each other. It seems like they aren't in the business of dealing with customers. Maybe they are a radio station (seeing as all the staff does is talk, but not to customers)? Or a theater? Definitely not a place that serves customers. They're seemingly not that kind of business. According to PostNet's website, your slogan is "WE’RE IN THE BUSINESS OF PEOPLE". Well, PostNet Norkem Park is NOT in the business of people at all! P.S. No customer service is bad customer service.
0 replies
3 months ago
No Customer Service at PostNet Norkem Park
If I owned PostNet, I'd be concerned about how the PostNet at this location (Norkem Park) negatively impacts the PostNet brand. I've had MUCH better service at tiny "no name" internet cafes with ONE computer and ONE printer. The PostNet in Norkem Park at Norkem Mall/Norkem Corner has NO customer service despite all the equipment and supposed training they have. None whatsoever. You would swear attending to customers isn't part of their job description. The staff here treats you like you are distracting them from doing their job, which, from my observation, seems like talking to each other. It seems like they aren't in the business of dealing with customers. Maybe they are a radio station (seeing as all the staff does is talk, but not to customers)? Or a theater? Definitely not a place that serves customers. They're seemingly not that kind of business. P.S. No customer service is bad customer service.
0 replies
3 months ago
Inconvenient Pack My Meds and PayGate Glitches
I've been ordering my meds through Pack My Meds for a little over a year now and I've had instances where I've had to pay a levy and selected to do so online through the link Dischem sends me via WhatsApp. However, I've had issues with paying online. Sometimes the payment is successful then the delivery driver arrives with a receipt that states the levy payment is cash on delivery (when I've already paid online!). This leaves me (the customer) and the driver in an awkward position because I want my meds (because they've already been paid for) but he can't give them to me because, as far as he's concerned, I haven't paid for them. I've recently had to pay the levy in cash to the driver when I already paid online via PayGate. It seems like PayGate doesn't immediately notify the stores that the payment was successful. And even though the payment was successful, whether I get a notification from PayGate or not is inconsistent. Sometimes you do and sometimes you don't. Yet the bank releases the amount every time! There's a problem between Dischem and PayGate's systems and I feel like I'm being made to pay for it. Pack My Meds has been working so well for me so far, but I don't think I'll keep using it if I have to pay medication levies twice. I'll skip the trouble and go to my local Clicks pharmacy. Maybe they have better systems.
0 replies
7 months ago
Mr Price Norkem Mall has bad customer service
Buying from this store left a bad taste in my mouth. The staff don't seem interested in helping customers at all. Two people were managing the "till", everyone else was busy packing shelves and everything BUT helping customers. When I entered the store there were two customers at the till(s) and I was the only customer waiting in the queue. The staff assisted these customers so unbearably slowly that I waited for fifteen minutes or more and ended up walking out of the store! There was one open till, and one staff member used it to scan some inventory and disappeared! There were at least five other staff members who could've scanned the ONE item I wanted to purchase and gone back to packing shelves and scanning boots. Nobody took it upon themselves to help me. It's almost like they thought someone else should do it. What kind of attitude is that? There were no other customers behind me, and there was one till open with no one using it, and yet nobody bothered to help me. Nobody even acknowledged me during that long wait, not even the two people behind the two tills taking their time with the two customers I found there. I give them 0 stars for customer service! Transfer them to your warehouses where they can pack and stack all day without having to interact with customers!
0 replies
11 months ago
FICA Document Frustration
I received an email some weeks ago claiming my account was at risk of being frozen. Shortly after that I received an email stating that I need to confirm my FICA details with a blank FICA Confirmation details form. I have been sending the complete and signed form back, with the recommended amendments, for the past three weeks now. Meanwhile, I have not been able to use my bank account for a month. Each week there's more "ongoing customer due diligence" and the feedback is starting to not make sense to me. Why is this so hard to do? Will I ever get my account back? I can't even call FNB because I can't buy airtime. I'll be sending the FICA form back soon and I'm certain it will return with more "ongoing customer due diligence". When does it stop? When can I finally get my account back? What is going on? I'm so confused because this form seems so simple at first glance. This should not have gone on so long at all :( I'm so frustrated.
58 replies
17 months ago
Worst flight of my life!
There's nothing more humiliating than being spoken to like a child as an adult. And that's exactly what I experienced on my flight yesterday morning. My flight experience was already very bad by the time I got on the aircraft (more on that below), but my encounter with that flight attendant was the final straw. I got on the aircraft with a small/size appropriate suitcase. When I got in, I told the first flight attendant I saw that I didn't think I would be able to lift my suitcase to store it in the overhead compartment and she suggested that I should leave it there (at the back of the aircraft where she is) and I would get it outside somewhere when the aircraft lands e.g. next to the stairs outside the plane. She patiently explained this, but I've never left my luggage at the back of the aircraft and did not know you could do this or how it worked, so when she said I could try to store it in the overhead compartment, I chose to try and figured I would ask for help. When I got to my seat, I waved to another flight attendant, who was standing in the aisle in the middle of the aircraft, to get her attention. She came to me and I asked her if she could help me lift my bag into the compartment. The look on her face! She looked at me like I asked her to lick the bottom of my shoe! She gave me an "I'm not your servant" look and told me they aren't allowed to help passengers store their luggage because they (the flight attendants) could get hurt. OKAY. Fine. I just figured I could take it to the back then, like that other flight attendant said. Flight attendant number 2 also said I should take it to the back. But it doesn't end there. She told me to wait (like she was about to help me get my suitcase to the back), and then went to check on people a few rows in front. After a while, I figured out that I couldn't sit with it because I have a window seat and the people sitting next to me will arrive soon. So, I stood up to take it to the back and she walked back to where I was and told me to keep my suitcase out of the aisle (which I was already trying my best to do. It was only peeking out a little because I was waiting to pass through and go to the back). Then she asked me what I packed in my suitcase at least three times with the smuggest look a person could have on their face. Huh??? What do you mean what did I pack? I’ve never had a flight attendant ask me what I packed. She made it sound like I packed a whole bunch of bricks in my suitcase, which I obviously didn't! (She didn't even touch it, by the way. It could have been empty, and she wouldn't even have known). When I told her I packed some clothes she condescendingly said something along the lines of "are your clothes so heavy that you can't lift your suitcase?" with that same smug look on her face. And this is happening in front of the passengers around us. At this point I was probably visibly agitated because she stopped me from going to the back and asked me if I would go through the row of people boarding the plane. WHAT OTHER CHOICE DID I HAVE? That's when she pressed a bell to signal to her colleague at the back. Why didn't she do this the first time? What was she expecting? That I block the seats of the people sitting next to me with my small suitcase, then they block the aisle, then she comes and asks me more condescending questions? Most average height people's knees touch the seat in front of them when they are seated. So where exactly was I supposed to go if the space between my knees and the seat in front of me is so small? Was I supposed to put the suitcase on top of my head? I know for certain that if I were a different race or older, she would have been much more helpful and a LOT less condescending. And if I were a man she wouldn't have had that smug look on her face when she asked me, over and over, what I packed in my suitcase. Never! I'm not going to accept trash service from your people because I'm short and soft spoken! It's unprofessional to speak to people like you are speaking to your chommie. I think she's unconsciously biased and that's why she felt comfortable enough to ask me what I packed with that look on her face (And why did she ask me that if she didn’t even try to help store it in the compartment? What was the point of that question if she thought I should take it to the back? To humiliate me?). Had I been anyone else (a taller anyone else maybe), she wouldn't have asked me that and she might've been a bit more helpful. Her tone and attitude made it seem like she thought I was lazy and how dare I ask her to do something as risky and dangerous as storing a suitcase in the overhead compartment. The crazier thing is that I explicitly told her that the suitcase may just have been heavy for me and not for her because I'm short and have always struggled with lifting my bag into the compartment/taking it out of the compartment. Always! Irrespective of its weight. I usually have to ask other passengers to help me, and 8/10 times they do it with ease because they are taller than I am. This time I decided to ask the flight attendant because I didn't want to bother other passengers and thought the flight attendant would be helpful. The joke is on me! She was not helpful at all! And even if there was nothing she could do, she didn't have to speak to me like I'm a child. Did she assume I was younger than I am? But why would that warrant not being treated kindly? What else did she assume about me that made her speak to me like that? And NO this was NOT my first flight! She asked me that too, also condescendingly. And then people wonder why passengers/customers are not nice to them. It's because they meet people who treat them like that flight attendant! (Why did she even ask me that? SO WHAT if it’s my first flight? Again, was she trying to humiliate me?) And by the way, I've been on many Flysafair flights. I have seen flight attendants store passengers' luggage in the overhead compartment, and I've seen them move bags from one compartment to another. This one wouldn't even touch my suitcase to confirm that it was indeed too heavy for her. ALL THIS TO SAY: Some people deal with disabling autoimmune diseases that affect their joints and strength, and people wouldn't even know just from looking at them. And some disabilities aren’t visible. And you can be fine one day, and not the next. I suggest you say something to your staff about that. I suggest you encourage them to be kind to ALL people, because they really don't know us, and they don't know what we are/aren't dealing with. As for that flight attendant… if you care about your brand you’ll send her to some type of training asap. Secondly, my flight experience was already ruined before this incident because of Flysafair's "Priority Boarding" system. My flight departed at Chief David Stuurman International Airport and there were several other flights departing at once. Chief David Stuurman International Airport is already a small airport. But then Flysafair has a this "Priority Boarding", two queues system that is SO confusing to passengers. I was standing in a queue for almost twenty minutes before someone came around and checked our boarding passes and told us we should go to a different queue. I've seen that so many times. People stand in a queue only to be told to go to the end of another queue. That isn't nice, especially if you have been waiting for a while and in the middle of a queue, now suddenly you have to go be the last person again in a long queue, meaning you are one of the last couple of people to board the aircraft even though you were there early enough not to be. This system is even more confusing when the airport you’re departing from is crowded (like OR Tambo). Surely there must be some other way to run this system without making an already stressful experience even more stressful and complicated. Lastly, I used to fly with British Airways (I left Flysafair for British Airways in 2019), and I remember I used to be able to check in two bags and have one hand luggage bag with me in the aircraft, and I didn’t have to buy a special ticket for that. AND there was a good meal included! British Airways was phenomenal! Their staff was also very professional. I had to return to Flysafair when British Airways stopped offering domestic flights and I had stopped traveling anyway. I’ve been using Flysafair again recently. But now I feel like I have to start shopping for a new airline again. I WILL be jumping ship again the very moment I find a better airline. Good luck to you with having people like that being the face of Flysafair!
0 replies
17 months ago
Pack My Meds works well!
I ordered my prescription on Dischem and asked that my meds be delivered to me. It was my first time requesting delivery on the app and it was very easy to do. The range of days I could choose from was super reasonable! My meds were delivered the next day (which is the day I chose) and the delivery partner (Picup) was efficient. I received messages when my parcel was collected and when it was on its way. I could not live track the driver (something about connection issues), but that's okay because he called and was friendly when he arrived. I made an order a few months ago (a regular online Dischem order) and the driver who delivered that parcel was also very friendly and called 10 minutes before he arrived to let me know he was on his way. Dischem's delivery partners and their drivers seem to be great at what they do and super nice. 10/10 Dischem. And 10/10 for your support team. I've sent two emails to enquire about things in the past year and a helpful Dischem representative has always called to try and assist me. Thank you! Keep it up.
0 replies
21 months ago
It's time to have ONE website for all the Mr Price trading stores
I considered making a purchase earlier today. I need clothing items and a household item. But guess what? I have to buy them from two "different" Mr Price stores (Mr Price and Mr Price Home) and pay for shipping/delivery twice. Before today, it really never occurred to me that Mr Price has three different websites that it treats as three different stores and if you ever want to buy something online from all three of these stores, well tough, you're going to have to buy them separately like you've just bought items from entirely different brands/stores. Why is this the case? Why not have ONE website that links to the other Mr Price stores (Home and Sport)? I don't mean clutter the Mr Price website with Mr Price Sport or Home products but make it like the Cotton On one (On the Cotton On website, I can buy their different brands and only pay for delivery once). OR Woolworths! They also have a similar website design. I can buy from Woolworths Food and buy clothing items on the same website and pay for delivery once (or just get the delivery discount I wouldn't have gotten if their website was anything like yours). Have a main site and on the main site, offer the option to shop from Mr Price Home or Mr Price Sport without having to go on a completely different website from scratch and pay for delivery three times. The beauty of online shopping is the convenience of it. If I wanted to go to the physical store, I would have to go to each store (Mr Price, MP Sport and MP Home) separately. There's no need to do that online. And expecting customers to honestly pay for delivery three times, and have to wait for three different orders? I mean... that makes absolutely no sense. It just makes buying from Mr Price a real pain.
56 replies
21 months ago
Great customer service
I bought some books online and a few days later I found out I had to move out of where I was in two days and travel to a different province immediately after. I quickly reached out to Exclusive Books to let them know I would not be at the address I had listed at the end of the week (when my order was likely going to be delivered) due to unexpected travel plans. Lesley assisted in changing the address and surely, later that week, the books were delivered to my main address. Thank you so much to all the people who helped with getting the books delivered to my main address and thank you for being professional and understanding. 5/5 for responding to emails on the same day/promptly.
0 replies
Review Distribution
5 Star
11 (18.0327868852459%)
4 Star
2 (3.278688524590164%)
3 Star
1 (1.639344262295082%)
2 Star
4 (6.557377049180328%)
1 Star
43 (70.49180327868852%)