SJ
Siya J
Active since Sep 2020
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
*****ulent account and no help from Rage
In August 2025, I learned that a *****ulent account had been opened in my name in January 2025. I since contacted Rage, which I struggled for some time to get through their customer care line. When I eventually got hold of them, I was asked to send an affidavit stating that the account was *****ulent and a certified copy of my ID, and sign it 5 times, which I did the same month. I have never got a response nor acknowledgement of my email to date. I made follow-ups numerous times, every time I call, I will be told that I will be called back, which never happens. Even today, that was the case. I am now more frustrated by this, I cannot do anything that requires the account because I have missed payments of the account I had no knowledge of.
0 replies
3 months ago
Unsatisfactory oil service
I took my car in for service on 12 December 2025, before travelling to the Eastern Cape for the December holidays. Upon return, I had to refill oil. This is not happening for the first time, it has been the case since I started servicing with them in 2022. I made the service advisor aware of this, and before servicing with them, I used VW Menlyn in Pretoria and never had any problems with oil until the next service or I would only fill oil a week before the service, and I would travel to the EC even then. My car does not leak whatsoever, I do not think it is normal to refill oil after not even a month after servicing.
0 replies
3 months ago
Poor service - phone claims
I submitted a claim for a damaged phone on December 2, 2025. The phone was assessed, and it was beyond repair. I have been since waiting for the repalcement of the phone. I made a follow-up before I travelled away on the 13 December, I was informed that they are waiting for the qoutes and no further communication until I made a follow-up again on 5 Jan 2026. It has been more than a month and I spend December holidays without a phone, yet yiou cannot even access their banking without a phone. I had to make a plan to have a temporal phone so I can be able to access their bank.
224 replies
61 months ago
PhoneFast from Phone not Good Quality - incredibly slow and not saving videos above 1 minute
They delivered the phone on time, however there phone is not well functioning, it is like a second hand phone that was cleaned up and sold. The phone they gave me (Samsumng J6) is incredible slow and I am comparing it to the same phone they were repalcing it with. When I record videos, it does not save videos beyond 1 minute. The phone was supposed to come with a memory card (my original phone came with memory card), in the box it is written that the phone comes with memory card but there was no memory card in the phone that phonefast delivered. I do not know if they are a factory or what but I am not happy with the phone they delivered to me such that I did not even insure it agai, I will buy myself another phone from the stores that sell proper phones not what I got from phonefast.
53 replies
63 months ago
NCC is a waste of time
I would suggest that you do not even waste your time seeking help from the NCC, they are simple good as dead. I submitted a complaint late November 2019, theey acknowledged reciept of my complained in Jan and in January 2020, a lady by the name of Pinky Makhanya sent me an email saying my case has been escalted. To date, I have never heard from them regardless of the numerous emails I sent. I even physically went to the offices in August 2020. The security told me everyone is working from home. Just find somewhere else to have your matter resolved. NCC won't help yppu, it will just be a waste of your precious time.
0 replies
64 months ago
Great Service
I recieved a great service from Miway although I could not take their offer - my current insurer counter offered and beat them. However, they were very efficient. They kept time they promised to call, when I initially agreed to cancel my policy with the other insurer, they assisted me and called at the exact time they promised. Also, they stopped with that excess of a single vehicle, so well done for that MiWay, you're continously improving.
61 replies
64 months ago
Great Customer Service - Xolani Shangase
Great service by Xolani Shangase, I can never thank him enough for assisting me with the issue I did not have so good experience from other consultants. He also managed to lower negotiate a lower premium for me that I requested. Thank you so much.
61 replies
68 months ago
ACCOUNT DEBITED AFTER CANCELLATION AND CUT OFF FROM THE NETWORK
I cancelled my Sim card, they cut me off from the network but still debited my account yesterday the1st of September. So I paid for September yet I do not have access to the internet. You cannot reach their online support once you cancel your Sim card. There is no contact nember that you can call to complain. Can you please pay back my R475.00 please.
159 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
4 (50%)