LM
Letlhogonolo M
Active since Sep 2020
14
Reviews
0
Industries
Reviews
14 reviews8 months ago
Poor Service and Lack of Accountability from Cartrack
I am extremely disappointed with Cartrack’s service. In July, I was contacted by one of their sales agents trying to sell a new product. During the pitch, the agent told me that if my car were to be ******, it would be difficult for Cartrack to recover it — something that left me feeling anxious and confused. This was the first time I became aware there might be an issue with my existing tracking device. I immediately contacted Cartrack and expressed my concerns, and the agent I spoke to agreed that the way I was approached was panic inducing. I requested a test of my device, and after transferring me to customer care, they confirmed the tracker was not working. I was told that a technician could come out but only if I paid R600. I explained that I couldn’t afford that, and was advised to rather add R30 to my monthly subscription to cover technician support. I agreed to this, but to date, I’m still waiting for a technician to contact me. Each time I’ve followed up, I’m told my request was never flagged properly. I even received an email saying I’d get a call, but that never happened. Meanwhile, I continue to receive constant calls from their debt collection department, demanding payment for a service that isn't working — and no one seems to understand or resolve the actual issue. I feel completely let down and frustrated. I’m being charged for a product that has not only failed to work but has caused nothing but stress and inconvenience. Cartrack needs to do better.
53 replies
13 months ago
Get your **** together
I am writing to raise a complaint regarding Foschini, specifically about the Luella brand and my recent experience with their service. First, I must express my disappointment with the quality of Luella bags. Although they are quite expensive, their finishing and overall quality do not reflect the price point. On the 25th of January 2025, I went to Foschini Menlyn to purchase a black Luella bag. However, I noticed that the bag I saw on the website was not the same as the one in-store. Despite my disappointment, I still purchased the bag because I loved the design. To my dismay, the bag got damaged today, the 22nd of March 2025, while I was at Makro Wonderboom—just a month and a half after purchase. I decided to take it to Foschini Wonderboom for assistance since it was the nearest store. However, I was informed that I couldn’t be assisted because I didn’t have the proof of purchase slip. I understand the need for a slip, but I never anticipated that the bag would get damaged this quickly. I don’t walk around carrying receipts or tags for purchases, especially not for expensive items I expect to last longer. The store manager at Wonderboom even attempted to contact Menlyn to check the transaction, but they couldn’t find it online. Now, I am left to drive all the way back to Menlyn for assistance when there is a Foschini nearby. The inconvenience and poor treatment I received at Wonderboom were unacceptable. I feel that the responsibility lies with Foschini’s system, not me as the customer, especially since I bought the item from your store. I am deeply disappointed with the service and the lack of flexibility or willingness to assist. As a loyal customer, I expected better. Please address this issue promptly and ensure that no other customer faces such frustration.
0 replies
13 months ago
Luella bag are not of good quality
I am writing to raise a complaint regarding Foschini, specifically about the Luella brand and my recent experience with their service. First, I must express my disappointment with the quality of Luella bags. Although they are quite expensive, their finishing and overall quality do not reflect the price point. On the 25th of January 2025, I went to Foschini Menlyn to purchase a black Luella bag. However, I noticed that the bag I saw on the website was not the same as the one in-store. Despite my disappointment, I still purchased the bag because I loved the design. To my dismay, the bag got damaged today, the 22nd of March 2025, while I was at Makro Wonderboom—just a month and a half after purchase. I decided to take it to Foschini Wonderboom for assistance since it was the nearest store. However, I was informed that I couldn’t be assisted because I didn’t have the proof of purchase slip. I understand the need for a slip, but I never anticipated that the bag would get damaged this quickly. I don’t walk around carrying receipts or tags for purchases, especially not for expensive items I expect to last longer. The store manager at Wonderboom even attempted to contact Menlyn to check the transaction, but they couldn’t find it online. Now, I am left to drive all the way back to Menlyn for assistance when there is a Foschini nearby. The inconvenience and poor treatment I received at Wonderboom were unacceptable. I feel that the responsibility lies with Foschini’s system, not me as the customer, especially since I bought the item from your store. I am deeply disappointed with the service and the lack of flexibility or willingness to assist. As a loyal customer, I expected better. Please address this issue promptly and ensure that no other customer faces such frustration.
0 replies
21 months ago
I can't access internet despite calling in 4 times
So I have been experiencing a problem with MTN, I couldn't check my airtime balance. I called in today to explain my issue, firstly when I call the customer care line there is no option of speaking to an agent, you have to press other options to speak to one. I called pressed option 5, spoke to a lady by the name of Mesuli jonga she said I must switch my phone off for 10 min to refresh my sim, I did so still I couldnt access my internet and WhatsApp, I called in again spoke to guy by the name Onam Mbane he said I should switch off my phone for 10 min, I did exactly that i still couldn't access the internet. I called on again spoke to another lady who said I should not switch off my phone but instead switch my mobile data off and put my phone on flight mode, I still experienced the same problem of not being able to access internet and whatsapp. I called again spoke to this other lady who at first was polite and after she became rude because I couldn't understand what she was saying, she ended up hanging up. I don't know if that's how MTN agent treat their customers by being rude. I'm a client I expect to be given respect at all times. I am still experiencing the very same problem where I can't access internet and WhatsApp basically whatever uses mobile data I can't access it. Kindly assist.
0 replies
31 months ago
Miway doesn't take us serious.
The worst experience I've ever had. We understand that a report is necessary, but how long before it can be completed before the car can be fixed? There is no communication from Miway regarding the claim, and I'm sick of Miway because every day a new story emerges. The worst part is that each time I phone, I have to repeat myself to other persons who each have a different request for me. Once more, this is one of the worst insurance providers.
131 replies
31 months ago
We driver, driver are heartless
So my husband requested that we drive yesterday, knowing that he would be weary. Fortunately, the driver arrived, but he hesitated to drive because my spouse vomited up inside the car but was able to clean it. Despite cleaning, the driver declined. In his current state, my husband drove his car, hit a pothole, and had a tire burst. He was afraid to stop because he had once been ****** of his possessions, so he decided to drive with that tyre rupture till the road help guys from Sanral observed sparks flying out of his car and offered to assist him. The car is a wreck. We now have to replace the tyre, which could have been avoided if the driver had agreed to drive the car, because you can tell someone tried to clean it. So, in this scenario, I'm asking who is expected to bear the expense; these drivers are supposed to safeguard us and ensure we arrive home safely; otherwise, we wouldn't be here.
131 replies
47 months ago
Bad service
The worse repair store ever!! It's been 5 month since I took my soundbar to them, there's no communication I have to call them and ask. I wrote a review about them, a lady by the name of Candice called,begging that I remove the review from hello Peter, the service they give to customers is bad. I wouldn't recommend them to anyone.
134 replies
51 months ago
Mastercard doesn't care
I'm not happy with your service, I brought in my JBL Soundbar on the 26th of January 2022 I was told I would receive a call the following day, I never received any call, I called them on the 29th of January 2022 asking them for any feedback regarding the soundbar, they told me technicians are still busy with it till today. Whats annoying is I'm being promised each time I call that they will call me the following day, I don't appreciate being lied to especially by a reputable company like theirs. This is by far the worst service I've ever received mxm
106 replies
54 months ago
Chicken was green inside
On the 20th of October 2021 I bought a BBQ at Woolworth wonderboom junction the chicken was green inside, it tasted like ****, I then decided to send them a private message on Twitter, I received a response the following day saying someone will call me back, that some guy by the name ntsiki called me on the 26th of October 2021,the guy promised to call me back later that day till today I'm still waiting for that call. My issue here is I could have easily went to other retailers but went to woolworths. I'm not happy with how they do their business, I feel like I'm not taken serious as a customer and I also feel if it was a white person they would have responded immediately and even given them a voucher to compensate them of the money they've spend. I've spent my money that I never even ate.
0 replies
62 months ago
Clientele are stealing from kids
So we had an issue with capitec not being able to reserve unauthorized debit orders and we we told to contact clientele life which we did, firstly I spoke to a lady the name of basetsana unfortunately we got cut off, called again spoke to a lady by the name of Refilwe/Refiloe modiselle I explained that my little brother had an incident were money was taken out by clientele and he needs that money to be reserved because he didn't consent to anything, the lady then told me my brother took a policy of R399 I mean how can a 19yr old take a policy this person is not even working, how do you give someone a policy knowing very well this person is not working, this lady insisted that my brother took the policy and told me about stupid benefits which my brother clearly told him that he is not interested, one thing that surprised us was the email address she gave us, my little brother doesn't have an email account yet, my issue is this lady said they won't reverse back the money, this clearly shows someone is using my little brothers details, I fail to understand why can't his money be given back to him because he explained that he didn't take any policy. This shows clientele are scammers they go around making people take policies without asking for ID copies and all the necessary information to avoid fraud. That money needs to be refunded back because the house Address was wrong as well.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (7.142857142857143%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)