Lizzy M

Active since Sep 2020

Reviews

Industries

Reviews

24 reviews

3 months ago

EXTREMELY POOR CUSTOMER SERVICE

Hi Metro Fibre Support Team,I’m writing to formally complain about the recurring network issues I’ve been experiencing.This is not the first, second, or third time this has happened. Every time I try to contact support on the provided line, I’m stuck on an automated service for nearly 30 minutes with no option to speak to an actual person who can check and assist with the problem. The only option that connects quickly is sales — which seems focused on new customers, not existing ones.I honestly don’t see the value for money anymore. I work from home, and these repeated disruptions are seriously affecting my work. It’s irritating and honestly making me regret my subscription. If this continues, I don’t think I’ll serve out my one-month notice.I need a real person to assist and investigate the root cause of this issue, not another automated response.Please treat this as urgent and get back to me with a proper resolution and timeline.

1 reply

PEP

3 months ago

Good Customer Service

I’m writing to commend one of your cashiers Nthabiseng Letshabo .She is consistently helpful, friendly, and goes out of her way to assist customers. Her positive attitude really stands out and makes a difference to my shopping experience. She’s an asset to your store-PEP Jacaranda Mall.

0 replies

Statement Watches

4 months ago

Outstanding customer Service

Just wanted to say how impressed I am with your service. I bought a watch from you - great quality and it was a gift for my partner. He absolutely loved it. Your turnaround time is excellent and your communication is spot on - you keep me informed every step of the way so I’m never left wondering. You deliver exactly as promised and stick to your policies. You’re a great, reliable company. Keep it up! I highly recommend you.

0 replies

Rocomamas

4 months ago

Complaint about Service and Staff Behaviour

I'm writing to express my disappointment with the service at your restaurant. While the waitress who served us was excellent, the chef- Cash, was sarcastic and unprofessional when we raised concerns about our food not being properly cooked. He appeared disrespectful and was overheard by other customers, creating an uncomfortable atmosphere.I appreciate the efforts of Yolandi, who apologized and re-ensured our bill was adjusted accordingly. I'd like to commend the waitress and Yolandi for their professionalism.However, I'm concerned about Cash's behavior, which seemed bullying and unacceptable in a customer-facing environment. Worse was celebrating my daughters birthday.

0 replies

Scentora

4 months ago

****MERS

Do not buy from SCENTORA SA It's a ****!! You place your and pay, after the transaction is complete they provide you with a confirmation email with your order number. Days go by and you do not receive your order until its now time for you to follow up. When you reach out to them they completely ignore you. You send them WhatsApps and emails, they don't get back to you! Guys please do not order. Please report their Facebook page as well. I repeat! Do not order!!!

3 replies

Scentora

4 months ago

Poor Customer Service

I have ordered Cologne from them not yet out for delivery REQUESTING CANCELLATION due due emergencies so they can refund. have sent mail and WhatsApp no response but when one places order the response is quick.

0 replies

MetroFibre Networx

5 months ago

EXTREME POOR SERVICE

I'm furious with the constant internet outages. It's unacceptable that this is happening daily, rendering my fibre connection useless. No communication about issues and impossible to reach support. Sort this out NOW. switched to them for the convenience of working from home, but their network is incredibly unreliable. The provided contact number doesn't go through, and when the network is down, I'm met with an automated response offering no real help. This has put my work at risk multiple times. Not happy with the lack of support and inconsistent service.

1 reply

MetroFibre Networx

5 months ago

Extreme Poor Customer Service

I'm extremely disappointed with Metro Fibre's service. I switched to them for the convenience of working from home, but their network is incredibly unreliable. The provided contact number *** doesn't go through, and when the network is down, I'm met with an automated response offering no real help. This has put my work at risk multiple times. Not happy with the lack of support and inconsistent service.

6 replies

Lovisa Jewellery

6 months ago

Unacceptable Service at Lovisa Store

I'm writing to express my disappointment and frustration with my recent visit to your store. As a regular customer, I expect a certain level of service, and unfortunately, my experience fell short . I received a gift from Lovisa in the second week of January, but unfortunately, it's not something I prefer. I went to the store on the 30 January 2026 to return it and exchange it for a voucher as I did not have the receipt. The staff member ( Kutlwano) I spoke to initially explained that she wasn't authorized to assist me without a receipt, which I didn't have since it was a gift. She called her manager, Esther, who said she would assist me. I waited for almost half an hour, and when Esther arrived, she was rude and unprofessional . She yelled and talked loudly to someone else while I was there, and when I explained my situation, she refused to help me, citing lack of receipt and proof of purchase date. She even had the audacity to say am fortunate that she came to the store as she knocked off not even remorseful. To my surprise the store was busy to hear that it was only Kutlwano on duty. I'm particularly disappointed that Esther's behaviour didn't reflect the values I expect from Lovisa, especially considering my loyalty to the brand. Her lack of empathy and unprofessionalism was shocking. I'd like to request a review of this incident and hopefully, a resolution that reflects the value of the gift and my loyalty as a customer.

0 replies

MetroFibre Networx

8 months ago

POOR CUSTOMER SERVICE

Don't reply to emails. I can only assume that they hire illiterate staff! WHEN WILL YOU MAKE YHE EFFORT TO REPLY TO ME????? YOU WANT ME TO PAY MORE BUT YOU GIVING ME 2ND RATE SERVICE!!!!! SEND ME MY MONTHLY DATA USAGE FOR THE LAST 6 MONTHS!!!! I SEE I SHALL HAVE TO REVERT TO SOCIAL MEDIA AS IT SEEMS THAT IS THE ONLY WAY YOU DO ANYTHING!

1 reply

Review Distribution

5 Star

5 (20.8%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

19 (79.2%)

Lizzy M

Reviews

EXTREMELY POOR CUSTOMER SERVICE

Good Customer Service

Outstanding customer Service

Complaint about Service and Staff Behaviour

****MERS

Poor Customer Service

EXTREME POOR SERVICE

Extreme Poor Customer Service

Unacceptable Service at Lovisa Store

POOR CUSTOMER SERVICE

Review Distribution

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