SD
Samantha D
Active since Sep 2020
28
Reviews
0
Industries
Reviews
28 reviews10 months ago
Happy Cape Town Customer
I've never had a problem with the items or delivery service when it comes to Pet Heaven. Their scheduled orders also help remind me that it's almost time to top up on my puppers food and treats. Would 100% recommend.
0 replies
11 months ago
Fastest delivery and excellent communication
If I could give an extra star I would - I placed an order and before I looked again it was already packed and being collected by the courier. Delivery happened so quickly and efficiently, I hardly had time to get excited over my new book :) I will definitely be purchasing from them again.
0 replies
11 months ago
No way to communicate / lodge a complaint
I've been trying to log in to the website, as well as call, to lodge a complaint around Telkom. How on earth is someone supposed to be able to successfully reach someone who can assist them?
0 replies
11 months ago
Zero Communication & Technical Service
Still waiting for technical to call me since Monday - I've had intermitent internet connectivity and can't get through to someone who can actually help. Not sure why a service ticket is created if no-one follows through?? 33401855
580 replies
12 months ago
Pet Heaven CTN
Really love the range of items they have on offer, which includes a range of prices that suit whatever your budget it. The delivery driver is so pleasant and always packs the dog food in the garage for us so we don't have to lug it around. My border collie loves to say hi to him when he has a delivery for us.
0 replies
14 months ago
Takealot refuses to answer why it's taken more than 32 DAYS to issues a REFUND
Utter thievery and nonsense from their side. I had 2 power banks taken in for review on the 1st February - 32 days ago! I can't get a straight answer from them around why it's taking so long. I've tried escalating it but now they are no longer bothering to reply! I want my money back. Who's to say what's happened to my units while they have been out of my possession. REFUND.
0 replies
14 months ago
Zero communication on Refund and Credit of R20k!
Zero communication on refunds. I've been having to keep requesting an update and it's been two weeks since I requested two refunds. The items were collected on the 3rd Feb and one of them is still showing as being in transit to the merchant. Can I please get an update and my refund?? MRRN-VVEXM-GA77 MRRN-BZ4KV-PNEV
0 replies
16 months ago
Ghose town when it comes to service! Ridiculous!!
I still can't get in touch with anyone to help me find out when my order will be delivered! And when I use their Whatsapp "service" it does nothing aside from irritate me further because of "high call volumes". Where. Is. My. Cabinet??? Glass And Wood Cabinet 202720155789
56 replies
16 months ago
Is this even a company??
For all I know they've taken my order and sold it to someone else, or lost it, but I have no way of knowing because NO-ONE answers any of their phone lines, and their emails all bounce back. And the receptionist is too lazy to help the first time around, you have to DEMAND additional help, which it turns out was for her to get off her chair and walk a few steps to the correct department to hand that manager a note. Now to see if they even contact me back. Btw - these are the people that Mr Price Home decided to use as their delivery people. Absolutely shocking.
0 replies
16 months ago
Dad recently passed away, fighting for an ETA is not what I should be dealing with
I have a screen shot of the WhatsApp "customer support" that I'm trying to get in touch with. My father passed away two days ago and I can barely think straight, and all I need is an eta on when my cabinet will be arriving. I need to get a delivery eta to make sure someone is at the house if delivery happens to fall on the same day as the funeral, and we're still waiting on the palor to call us to tell us when to meet. Can someone PLEASE assist. A human, not some stupid AI.
112 replies
Review Distribution
5 Star
10 (35.714285714285715%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (10.714285714285714%)
1 Star
15 (53.57142857142857%)