FJ
Fatimah J
Active since Oct 2020
10
Reviews
0
Industries
Reviews
10 reviews17 months ago
Stay away from this man!
Appalling - https://www.mosselbayadvertiser.com/News/Article/Local-News/dog-breeder-to-be-sentenced-202411140915
0 replies
19 months ago
Disappointed with Support Dept
While I love studying through Unisa, I had great difficulty communicating with support to the point where I have lost R13,655 in study fees due to my deferment not going through. Please be advised - if you intend on deferring, look up the form and put it through before the closing date. I registered for my subjects after the submission date closed (I had no intention of deferring then, but apparently I’m in the wrong 🙄🤦🏻♀️). They are also wrong about there being no closing date for this form… When I sent through my support ticket, I was passed around like a hot potato. Great study partners but poor support system.
0 replies
25 months ago
Excellent service
Nhlanhla was so helpful. I had been having horrible speeds from the time the network was installed. He SORTER it out like a pro! Thank you!
53 replies
30 months ago
Poor customer service - inconvenient!
My order was canceled by the store. Instead of refunding my voucher, the voucher disappears. It took a day for Mr. Delivery's customer service to get back to me with a “Here’s a voucher to make up for the inconvenience”. It was the same value as the voucher that should have been automatically credited to my account… does NOT make up for the inconvenience caused. I tried purchasing a celebration meal for my staff today and when entering the voucher, it doesn’t go through. Very unhappy with the quality of customer service received.
0 replies
42 months ago
Not using again!
Outrageous experience with extremely rude customer service response. Predatory interest fees and multiple daily attempts at taking the instalment owed.
396 replies
55 months ago
No response to dispute query
Unable to update profile information and more. There is info under that profile that does not belong to me. Dispute filed almost a month ago. No response.
53 replies
56 months ago
Terrible service
My account has been settled for months and I requested a letter to forward to the credit bureau. I spoke to a consultant on the phone from the Vodacom retail store and was provided a reference number. That was in February 2021. The account is still open despite my calling 082 1946 and numerous emails. Very frustrating.
159 replies
62 months ago
The restructuring of the Customer Support Dept. leaves one in tears!
This review ended up here because there is literally no way of contacting WA unless you want to wait in the whatsapp queue for hours. I'm unsure why their support services have been restructured - I found myself waiting from 3pm the last time to get my account reconnected. 4 hours later, a kind consultant tells me she cannot assist as the finance team has already knocked off. WA is a multimillion rand company and somehow, their customer service department has downgraded to "junk status" (no reflection on the actual consultants just the confounded manner in which one is supposed to have their issues attended to). Due to the pandemic, more people are working from home and we require internet access. Apparently, WA somehow believes that they've streamlined their support services - they haven't. I'm in the queue again after trying the telephone helpline only to be told the queue is a much shorter wait! Absolutely inefficient.
0 replies
67 months ago
Lifesaver!
Discovered OneCart during the first 2 weeks of lockdown - can't tell you what a lifesaver it has been, especially with all major retailers having booked up weeks in advance or unable to complete deliveries due to a shortage of trucks/drivers. OneCart also allows those pressed for time to shop from several different stores. The markups are slight in most cases barring Woolworths and delivery plus concierge fees are quite reasonable. Any issues with deliveries are dealt with within 24 hours (unlike PnP who took 5 months to issue a refund!).
61 replies
67 months ago
Bad service from the owner
William is a con man. I had a faulty prepaid meter, called them up and was quoted R950 just to reconnect the cables from the meter to the DV board. William's employee is a professional guy who promised him employer would send a letter confirming the faulty meter (to claim the warranty). It has been more than 2 weeks and William still hasn't sent the letter I require to replace the meter. Avoid this company.
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)