GB
Gerhard B
Active since Oct 2020
8
Reviews
0
Industries
Reviews
8 reviews11 months ago
The Woodford Car Hire Sandton nH team lead by their Manager Asif, are all an extremely friendly team
The Woodford Car Hire Sandton nH team lead by their Manager Asif, are all an extremely friendly team. I've now chosen to use them as my car hire of choice. When there are minor booking issues it issues with the travel agent bookings they go the extra mile. On occasion, my jearsy was mistakenly left in one of the cars hired, but the driver found it and got the consultant to call me to have it fetched. On one occasion I thought I'd dropped a set of keys in the car, but when I called them, their team sent a person to the wash bay to look for it, and they called back soon afterwards. I had had found the keys on my possession afterwards. When there is always a genuine issue, they go the extra mile, whilst keeping a smile on their faces. Excellent team 👌🏼.
58 replies
56 months ago
Credit card replacement fiasco.
Orderd a replacement credit card, existing cc had a problem with the magnetic strip only, the tap function and insert function worked. After I ordered a REPLACEMENT CARD Standard Bank card division cancelled the card even before I received the replacement card. I was without any credit card function for more than a week. After several phone, calls and four visits to Standard bank branch in Brooklyn, NO EXPLINATION was given. It was clear that no person at the branch, neither any person at the CC call center knew what the problem was. Very bad experience and poor service.
53 replies
57 months ago
Poor customer service, inflated invoice.
JTS plumbing was appointed by Kandua to attend to a leaking geyser/pipe. Even before they started with the job I had to pay them in full, which I did. After completion I requested a damage report as well as a specified invoice, send by e-mail, specifying the cost of the damaged items, the cost of the call out and labor. After a week I received a photo of the invoice on Watts App, and nothing was specified, and no separate damage report as requested by my Insurance. After several e-mails and phone calls for two weeks, I only received an invoice trough e-mail, but none of the costs where specified. Every time I called I received rude replies and empty promises. I now understand why they do not specify, after getting a second opinion, I realized that the invoice was inflated. DO NOT MAKE USE OF THESE POEPLE.
0 replies
57 months ago
Worts and most unprofessional service from KANDUA and JTS Plumbing
Good day. I made use of Kandua on the 31 July 2021, for a leaking pipe/geyser. The plumbers that was send by them is JTS, Renovations, Plumbing and Electrical. After the plumber completed the work, I paid them on the same day 31 July 2021. I then asked Kandua to please send me the invoice, pictures and damage report. I received a picture on Whats app, of the invoice. I informed Kandua that my insurance require a proper emailed as well as pictures and a damage report. After several emails from me as well as several phone calls and many empty promises I have not received the required documents. The worse most unprofessional, pathetic and poorest service I have experienced in my life. Do not make use of this business or these people.
53 replies
67 months ago
Plumber overcharging client with no feedback.
Good day. Fogi is a third party company that do emergency work for client's insured with Virseker. They came to my property to fix a small water pipe leak on an outside water pipe. It only took 20 min to complete. I was then issued with a invoice of R700.00. When I asked what this is for I was informed that is for the material used. I was supervising the plumber and knew that only two 15mm flanches were used they cost R7.00 each. I confronted the plumber, he then phoned Fogi and the invoice was reduced to R285.00. I then phoned Fogi myself. I asked them for a detailed invoice stipulating the material used, I also told them that the material could not have been more than R15.00. They never returned my call or send me a proper invoice as was requested. I refused to pay the invoice. I followed this up with Virseker, they told me that the amount also included the labour?? This was an emergency service covered by by comprehensive insurance, so there is NO LABOUR cost for the first hour.
0 replies
67 months ago
Do not get yourself blinded by the initial good premium, things go terribly wrong when you claim.
After getting a good quote from Outsurance for my car, all went wrong when I had a THIRD PARTY claim. My car was parked when a third party damages my car, I was not in the car at that moment. The third party was insured and took full responsibility for the incident. I phoned Outsurance to asked for advice, should I claim form the third party or do I claim form my own insurance, which is Outsurance. I was advised to claim from my Outsurance. Then to my surprise my monthly premium went up with over 30%. This was never mentioned to me when I asked for advice to put in the claim. After several phone calls and multiple emails, I never got a satisfactory explanation. According to Outsurance, the reason for the 30% increase is as an cost to compony for the repairs. I told them that the Third Parties insurance has paid outsurance back for the repairs, so there is no or little cost to Outsurance, why am I being punished with the 30% increase as well as loosing my no claim bonus. There must surely be a difference between a third party claim where all costs are covered by the third parties insurance and a claim when I am at fault. In This case I was not even in the car, and totally not responsible for the damage. So after following the advice from outsurance, they now up my premium with 30% They never informed me that this will happen. I am still waiting for the voice recording that I requested, nor did I received a proper written explanation.
106 replies
67 months ago
Be very careful when sighing up with Virseker, there are better options available
I moved over to virseker insurance after they called me and convinced me that I must move my insurance to them, with a lot of promises of the best service, and so on. I put in a simple claim for a leaking water pipe outside at a garden tap. When the plumber arrived I told him that if there is any material that he needs, I WILL SUPPLY the material. After the leak was sealed, I got a invoice for R700 I asked the plumber what is this for and he explained that it for two small copper flanches , I know that these cost les than R50. The plumber then called virseker, and then the new invoice was R285 So material used worth R50 becomes R700 and then R285??? I confronted the plumber and he told me that he does not decide on the material cost even the fact that he the plumber is on the sight and knows what material he used and what the cost of said material is. Virseker decides on this?? I have been trying for three days to get a explanation for this excessive amount for the material used. Up to date no call back, no explanation.
106 replies
67 months ago
Worts shopping experience ever.
I bought 6 solar lights, all certified as IP 67, meaning that the lights has sealed beams and no moisture or dust can penetrate, the sealed unit. I discovered after seven month that AL SIX lights had moistures and water in the sealed beams. I followed the procedure and ask for the items to be returned, and was granted return acceptance. The next day I was told that three of the items were out of warranty. I explained that all six lights had the same latent defect, and/manufacturing fault and this has nothing to do with the warranty, if it was only the warranty, why did they allow me to return the items in the first place. They send three of the faulty lights back to me, when I went tp pick up the lights only ONE item was send back, two are missing. After several e-mails and phone calls no REPONSE from takealot.
0 replies
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4 Star
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1 Star
7 (87.5%)