CS
Colleen S
Active since Oct 2020
13
Reviews
0
Industries
Reviews
13 reviews22 months ago
Never Again!
Such a disappointment! The order was on the road by 2pm and at 9:30pm we received a call asking if they can deliver, to which we answered, come back in the morning. Come morning the order of a fruit basket with a selection of sweet treats arrives without the sweet treats. Numerous emails, and no response. I'm not ordering from them again. Do better Netflorist!!!!
0 replies
24 months ago
Non Existent Customer Service
Non existent service: Logged a claim on 14 April (that went smoothly). Dedicated Advisor assigned to my claim. And then ABSOLUTELY no communication. The assessor contacted me directly, and I them, but not a work from Dialdirect, either in response to messages on the app or website (after promises of replying by the next business day). The website and app show completely different statuses for my claim! Dialdirect you need to up your game, a funky app is useless if it's not followed with superlative customer service
159 replies
24 months ago
Absolutely Shocking Service
I wish I could give a negative rating. No one answers emails whatsapps or questions directly on their website! Order landed, VAT and duties paid, and then NOT A SINGLE COMMUNICATION ... this is absolutely shocking service
53 replies
27 months ago
Very Unprofessional telephonic Service
trying to get to speak to a human is a nightmare: It took 30 minutes of pushing buttons before I managed to speak to someone in the call centre. And then their was so much loud talking and laughing in the background that I couldn't hold a conversation ... this is aa shocking way to conduct business! And I have yet to receive a response to my email from Dialdirect
58 replies
31 months ago
Dismal service Soutj African Relocations
Absolutely dismal service: no, incorrect and incomplete communication, asking for the same information over and over again after having sent it. Making promises that aren't delivered on. It's been almost 4 months and we're no closer to getting our container to Australia. Been told this has been escalated to the MD and this is now highest priority.... and still we wait. Shocking experience!
131 replies
49 months ago
Find Credit Abysmal Service
Shocking experience! My debit order is supposed to go off 27th of each month. Feb- no deduction and after numerous calls and emails the excuse was the new debicheck system wasn't working, but the payment was deducted manually . March, same thing! I have now made so many calls, sent so many emails. Promises by Ford Credit that the error will be resolved and my payment would be deducted 9 April. No deductions, just sms that this will be a black mark on my credit record. I called again only to be told there was no outstanding debit order. On further emails, I was told I now need to contact their Debt Counselling Department ... no I don't! There are sufficient funds in my account at all times, do not cast a shadow on me for your ineptitude!!!
0 replies
49 months ago
Nedbank Home Loans
Nedbank Home Loans, what fantastic service: speedy, polite, professional. It's a pleasure doing business with them.
0 replies
50 months ago
Absolutely shocking service
I wish I could give a negative rating!!! The service is absolutely shocking. I have been trying to cancel my membership since January 2021 and all I get is emails asking my to pay. They last call I have I was told it would be cancelled that very week. Another month has passed an absolutely nothing has been done!!
0 replies
50 months ago
Leisure Club / Flexi Club - Absolutely shocking service
I wish I could give a negative rating!!! The service is absolutely shocking. I have been trying to cancel my membership since January 2021 and all I get is emails asking my to pay. They last call I have I was told it would be cancelled that very week. Another month has passed an absolutely nothing has been done!!
127 replies
55 months ago
Superb Service
It's been a long time since I've received such great service: From order placement to delivery and quality of the product - Thank you Hairhouse Warehouse, it's a please doing business with you!
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
10 (76.92307692307692%)