GS
Gugu S
Active since Oct 2020
21
Reviews
0
Industries
Reviews
21 reviews19 months ago
I recently interacted with Ayanda Mahlangu, who provided excellent customer service
I recently interacted with Ayanda Mahlangu, who provided excellent customer service. She was professional, attentive, and went the extra mile to address my concerns. Her efforts made a difference in an otherwise frustrating experience. However, my overall experience with S4L as an ISP has been disappointing. The engineers seem unfami**** with the service and environment, which is troubling. There are frequent outages and constant connection issues that disrupt service regularly. Moreover, S4L’s communication is poor. They fail to notify customers of outages until complaints are made, indicating weak network management and monitoring. While Ayanda’s assistance was commendable, the technical issues and lack of proactive communication from S4L need serious improvement.
0 replies
22 months ago
Case 1003873936
Dear Jonathan Molapo, Nalini, and Enrico Cupido, I hope this message finds you well. I am writing to extend my deepest appreciation for your intervention and assistance in resolving the issue I encountered with my recent purchase at Builders Warehouse Northriding. Your involvement made a significant difference, transforming a frustrating experience into a positive outcome. The challenges I faced with the purchase of a solar geyser were substantial, and I was beginning to lose faith in the resolution process. However, your prompt and professional response reassured me that my concerns were being taken seriously. Your dedication to customer service and your efforts to rectify the situation did not go unnoticed. I am particularly grateful for the way you handled the matter with efficiency and empathy. Your ability to address the issue promptly and provide a satisfactory resolution speaks volumes about your commitment to customer satisfaction and the values of Builders Warehouse. Thank you once again for your exceptional support and for turning a negative experience into a positive one. Your intervention has restored my confidence in Builders Warehouse, and I look forward to continuing my patronage with your company. Kudos!!! Warm regards, GI Sambo
53 replies
23 months ago
Urgent Complaint Regarding Mismanagement of Solar Geyser Purchase at Builders Warehouse Northriding
I am writing to express my profound disappointment and extreme frustration with the service I have received at Builders Warehouse Northriding, particularly concerning the purchase of a solar geyser. The entire experience has been nothing short of a calamity, marred by inefficiency, misinformation, and a gross lack of customer service. On 2024/05/29, I embarked on a seemingly straightforward mission to acquire a specific solar geyser. My journey began at Builders Warehouse Newmarket Mall, where I was informed that the product I sought was only available via your online portal. Unfazed, I proceeded to Builders Superstore Cosmo City, where a diligent staff member assisted me in my quest. Although they did not have the item in stock, they contacted Builders Warehouse Northriding’s plumbing department and assured me that my needs would be met there. Upon arriving at Builders Warehouse Northriding, I encountered Isaac in the plumbing department, to whom I relayed my exhaustive journey. I provided him with all the necessary information, including pictures and tags of the specific solar geyser. Isaac confidently confirmed that he located the correct item and that it was with the supplier. Relieved, I proceeded to finalize the purchase with a cashier, feeling assured that my ordeal had concluded. However, this illusion of competence was shattered when, nine days later, on 2024/06/07, I contacted Isaac to follow up on my purchase. To my utter dismay, Isaac informed me that the geyser ordered was electrical, not solar, and that I would need to pay additional funds to obtain the correct item. Despite my multiple confirmations during the initial transaction, he had made a grievous error. The audacity with which Isaac suggested a refund, without considering my preference or the inconvenience caused, is simply unacceptable. Firstly, he completely disregarded the specific reasons I required the solar geyser. Secondly, I had to initiate the follow-up after the promised delivery period of 5 to 7 working days had already elapsed. When I sought a reasonable resolution, Isaac dismissively told me to escalate the matter, as there was nothing he could do but offer a refund—a solution I had not requested. Isaac's handling of this issue has been appalling, marked by a blatant disregard for customer experience (CX). His rude demeanor over the phone and lack of consideration for the inconvenience caused further exacerbated the situation. This level of service is utterly unacceptable from a reputable establishment like Builders Warehouse. I am now compelled to seek intervention from higher management to resolve this matter urgently. I demand that the correct solar geyser be sourced and delivered without any additional cost to me. Furthermore, I expect a formal apology from Isaac for his unprofessional conduct and a thorough review of his approach to customer service.
53 replies
24 months ago
Babalwa provided exceptional service when I was on the brink of terminating my subscription with Rain as my ISP
Babalwa provided exceptional service when I was on the brink of terminating my subscription with Rain as my ISP. Despite initial frustrations with the lack of care from another team member, Babalwa went above and beyond to address my concerns and resolve the issues promptly. Not only did she attentively listen to my query, but she also empathized with my situation and actively encouraged me to stay with Rain by efficiently resolving my issues. Her professionalism and dedication to customer satisfaction turned what could have been a negative experience into a positive one, and I highly recommend her exemplary service to others. Regards Gugu Sambo
53 replies
26 months ago
Poor Customer experience
[Clicks Pharmacy, Thula Mall, Thulamahashe Plaza, Kumani Rd, Thulamahashe, Thulamahashe, Mpumalanga, 1365] Dear Esteemed Sir/Madam, I am writing to express my profound dismay at the lamentable standard of service exhibited by your esteemed pharmacy and the egregious delay in the procurement of vital medication for my grandmother. Regrettably, despite my submission of a prescription for the crucial medication required by my grandmother, on [2024/02/27], it is with profound consternation that I must convey that as of this present moment, said medication has not been forthcoming. The perturbing absence of communication and transparency concerning the status of the prescription has precipitated an escalating sense of trepidation and anxiety within my family. This delay not only infringes upon the fundamental right to timely healthcare but also exacerbates the precarious health condition of my grandmother, whose well-being is contingent upon the receipt of this medication. It is imperative to underscore the deleterious impact that the non-arrival of this medication has had on my grandmother's health. The exacerbation of her condition due to the unavailability of vital medication poses a grave threat to her overall health and quality of life. Furthermore, the distress and anguish borne by my family as a consequence of this distressing situation cannot be overstated. I implore you to accord urgent attention to this matter, recognizing the grave implications of further delay. The exigency of the situation necessitates immediate action to procure and dispense the requisite medication without further ado. In light of the gravity of this situation, I beseech you to conduct a comprehensive review of your operational procedures and customer service protocols. It is incumbent upon your esteemed institution to ensure the expeditious provision of healthcare essentials to safeguard the well-being of your patrons. I anticipate a prompt and substantive response to this correspondence, elucidating the concrete measures that will be undertaken to address this pressing concern. Time is of the essence, and the urgent resolution of this matter is imperative to mitigate the potential deleterious ramifications upon my grandmother's health. Thank you for your prompt attention to this urgent matter. Yours sincerely,
0 replies
26 months ago
Complaint Regarding Recent Purchase of Skyworth TV
Dear Customer Service Manager/Recipient's Name, I hope this letter finds you well. I am writing to express my deep dissatisfaction with a recent purchase I made from your store. On 25/01/2024, I acquired a Skyworth TV, model 55UE9350F, which has unfortunately been giving me several issues since its installation. First and foremost, the TV intermittently experiences flickering, occurring sporadically but persistently. This flickering disrupts the viewing experience and is highly inconvenient, especially considering the premium price I paid for a supposedly high-quality product. Additionally, the TV freezes from time to time, necessitating a hard reboot to restore functionality. These technical glitches occur unpredictably and have become increasingly frustrating as they disrupt my entertainment and leisure time. It is disheartening to encounter such problems with a product that is barely three weeks old from the date of purchase. As a consumer, I expect reliability and quality assurance from reputable brands like Skyworth, yet the performance of this TV has fallen far short of my expectations. I would appreciate it if you could arrange for a technician to inspect the TV and rectify these issues promptly. Alternatively, if a replacement unit is deemed necessary, I kindly request expedited processing to minimize further inconvenience on my part. Additionally, I expect this matter to be addressed under the terms of the warranty provided with the product. Furthermore, I urge you to take note of these recurring issues and implement measures to ensure the quality and reliability of your products in the future. As a loyal customer, I had high hopes for the Skyworth brand, but this experience has left me deeply disappointed. I have attached a copy of the purchase receipt for your reference. Please contact me at your earliest convenience to discuss the resolution of this matter. I trust that you will take swift action to address my concerns and restore my confidence in your brand. Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution.
0 replies
30 months ago
Service received from a Call agent
I would like to express my heartfelt appreciation for the exceptional service I received from Sejalsejal, a call agent at Rain ISP. From the moment I dialed their customer service line, the experience was truly outstanding. Sejalsejal was not only knowledgeable and professional but also incredibly patient and understanding. They took the time to listen to my concerns and address each of them with care and precision. They went above and beyond to ensure that all my issues were resolved to my satisfaction. What truly set this service apart was Sejalsejal's commitment to providing a solution rather than just answering my questions. They demonstrated a genuine desire to assist me, and their dedication to ensuring that I had a positive experience was evident throughout the call. In an era where customer service can often be lacking, Rain ISP's call agent, Sejalsejal, has redefined what it means to deliver exceptional service. I am grateful for the time and effort they put into assisting me, and I'm delighted to be a customer of Rain ISP. Thank you to Sejalsejal and Rain ISP for setting such a high standard in customer service. I look forward to continuing my relationship with your company, knowing that I can count on reliable and outstanding support.
131 replies
30 months ago
Unresolved Query and Disappointment with Customer Service
Dear Sir or Madam Re: Unresolved Query and Disappointment with Customer Service I hope this letter finds you in good health. I am writing to express my deep disappointment with the level of service I have received from Assupol specifically in relation to my ongoing query as facilitated by Mr. Fhumulani Tshifaro. I would like to bring to your attention that in accordance with Mr. Tshifaro's request I provided all the necessary information to address my query promptly. My compliance in this matter was prompt and complete with the expectation of a swift resolution. However it is with great dismay that I report that despite my proactive cooperation my query remains unresolved. What is even more disheartening is that I followed up on my query through a telephone call. During this conversation I was assured by the representative that my issue would be resolved by the close of business on October 16 2023. Unfortunately as I write this letter my query remains unattended. My trust in Assupol and the belief that your organization genuinely cares about customer experience CX has been significantly eroded by this experience. I expected a higher standard of service from Assupol especially given your established reputation in the industry. It is truly disappointing to realize that my expectations were not met. I am kindly requesting that you address my query promptly and effectively. The protracted delay and unmet commitments have left me deeply dissatisfied. I urge you to restore my confidence in Assupol by resolving this issue in a swift and professional manner. I kindly request a swift response acknowledging this letter and providing a clear timeline for the resolution of my query. I believe this is a reasonable expectation given the inconveniences and disappointment I have experienced. I remain hopeful that Assupol can rectify this situation and provide a more positive experience moving forward. I understand that errors can occur but it is how they are rectified that truly reflects the commitment of an organization to its customers. Thank you for your attention to this matter. I eagerly await your prompt response. Sincerely O.C Sambo
393 replies
31 months ago
Urgent Complaint - Appalling Neglect of Customer Service and Defective Mattress
Dear Restonic, I write to you today with a growing sense of frustration and disappointment that I never thought I'd associate with a brand I once held in high regard. The purpose of this letter is to vehemently express my dissatisfaction and to demand immediate action concerning a recent purchase of one of your mattresses from Sleep Masters Alberton. Approximately four weeks ago, I detected a glaring issue with the mattress - it is astonishingly imbalanced, causing me profound discomfort, and shattering my sleep quality. The uneven surface has led to relentless discomfort and has mercilessly disrupted my sleep patterns, leaving me to endure chronic backaches and restlessness. My attempts to reach out to your customer service team through my mother's WhatsApp, as I do not personally use the platform, have fallen on deaf ears. Despite sending a clear and concise complaint message, I have been met with a deafening silence that is nothing short of infuriating. It is simply unacceptable that no one from Sleep Masters Alberton or the Restonic support team has bothered to make contact with me regarding this matter. I find it unconscionable that a company of your stature would disregard a loyal customer's grievances with such blatant negligence. My faith in the quality of Restonic products has been irrevocably shattered, thanks to this appalling experience. I insist that you take immediate and decisive action to address this matter. Arrange for an immediate, thorough inspection of the mattress to determine the root cause of this intolerable imbalance. Moreover, I demand that you rectify this situation with utmost urgency - be it through a swift replacement or professional repair, as deemed necessary by your experts. It is a grave injustice that I, as a customer, must endure such insufferable indifference and disrespect. I implore you to rectify this situation with the expediency and professionalism that I had once associated with the Restonic brand. Your silence has been deafening, and your inaction, unconscionable. I expect immediate acknowledgment of this complaint and a precise timeline for resolution. My patience wears thin, and my tolerance for this egregious lapse in service has reached its limit. I eagerly await your response and the swift restitution of the comfort and quality that Restonic was once celebrated for. This matter demands your urgent attention.
0 replies
31 months ago
Unresolved Issue with Mattress Purchase from Sleep Masters Alberton
Dear Restonic, I write to you today with a growing sense of frustration and disappointment that I never thought I'd associate with a brand I once held in high regard. The purpose of this letter is to vehemently express my dissatisfaction and to demand immediate action concerning a recent purchase of one of your mattresses from Sleep Masters Alberton. Approximately four weeks ago, I detected a glaring issue with the mattress - it is astonishingly imbalanced, causing me profound discomfort, and shattering my sleep quality. The uneven surface has led to relentless discomfort and has mercilessly disrupted my sleep patterns, leaving me to endure chronic backaches and restlessness. My attempts to reach out to your customer service team through my mother's WhatsApp, as I do not personally use the platform, have fallen on deaf ears. Despite sending a clear and concise complaint message, I have been met with a deafening silence that is nothing short of infuriating. It is simply unacceptable that no one from Sleep Masters Alberton or the Restonic support team has bothered to make contact with me regarding this matter. I find it unconscionable that a company of your stature would disregard a loyal customer's grievances with such blatant negligence. My faith in the quality of Restonic products has been irrevocably shattered, thanks to this appalling experience. I insist that you take immediate and decisive action to address this matter. Arrange for an immediate, thorough inspection of the mattress to determine the root cause of this intolerable imbalance. Moreover, I demand that you rectify this situation with utmost urgency - be it through a swift replacement or professional repair, as deemed necessary by your experts. It is a grave injustice that I, as a customer, must endure such insufferable indifference and disrespect. I implore you to rectify this situation with the expediency and professionalism that I had once associated with the Restonic brand. Your silence has been deafening, and your inaction, unconscionable. I expect immediate acknowledgment of this complaint and a precise timeline for resolution. My patience wears thin, and my tolerance for this egregious lapse in service has reached its limit. I eagerly await your response and the swift restitution of the comfort and quality that Restonic was once celebrated for.
0 replies
Review Distribution
5 Star
8 (38.095238095238095%)
4 Star
1 (4.761904761904762%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
11 (52.38095238095238%)