Active since Oct 2020
This crowd is being used often by ****mers cos they make it easy. You cannot easily report ***** to this company if you dont have an account. If they respond its always a standard "just for the hell of it" response. I will not use Avatrade. I dont trust their employees. Cos how does ****mers get such detailed info to share?
It has been 2 months since I lost my money to these ****mers. I placed a online order which was to be delivered free shipping didnt get it. I wrote emails to their support. They then asked for me to run around to couriers to get it which i did And I still dont have nothing. Their final resolve is the customer refised to except delivery.
Cool Ideas voucher system not a great Idea,actually a bad Idea. If your voucher de pleats they cut you off no warning no communication. And it can de pleat before 30 days have been completed. Paid the 25/08 de pleated 23/09 with a two day disruption 21 to 23 sept due to vuma fault. I just cancelled them as it happens to frequently and they dont care at all - thats their policy.
On the 05/08/25 Nuvita Care started packing an order I have paid for. Today 19/09/25 they are still requesting more emails to act on my behalf to get it delivered. I have done enough running around after advising them the goods have not been delivered. I asked for my money back but they want me to run around more to get my goods. I PAID FOR GOODS I DID NOT RECEIVED AND THEY KNOW I DID NOT RECEIVE BUT NO REFUND, INSTEAD THEY WANT TO MAKE IT MY JOB TO GET IT.
When you book an uber ride,especially in Cape Town metro book it cash. Take a snapshot of the charge and only pay the driver that. Its there problem if they under quote you.There support will tell you its for time and nonsense like that and remember on the card they have your money and you don't get it back easily. They don't understand as a customer you have based your decision on the quote. I could get a ride for R99 from Maxim (they stick to their quoted amount)and I took uber for R117 becos of the driver being 2 minutes away AND ended up paying R159 more with them stating there is nothing wrong. 36% increase they feel they have the right. I will go cash with Uber and on my card with Maxim and Bolt anyway. All the crockery seems to come from Uber.
Extremely difficult to communicate with this bunch. They also disrespect their own 24-48 hour resolution time frame. If they talk about "will esculate a matter" it actually means F U.
Signing up with webafrica must be the worst service providing decision I have ever made. You must be crazy if you think sorting out a simple issue is possible with them or is it that robot? I made two payments at the beginning of July, In the middle of July they cut the service stating account not paid. I have two accounts with them,what an idiot I am. I send them the proof of payment and this faceless thing tells me it will be escalated - probably to a bigger machine - and I need to give it 24-48 hours. In this day and age these machines needs 24-48 hours to verify payments. In the meantime the service stays suspended without warning. If on the seventh of the month they queried the payment one could understand AND the issue could have been resolved. Now the service is suspended in the middle of the month until WEBAFRICA realize what IT did with my one payment.
This is about Simba Cheese Niknaks. I buy Simba Niknaks in the bag of 50 times 20gram packets, regulary. On a few occations I have found 2 to three packets out of the 50 that did not weight 20g. And now I have found 2 packets that is empty. With all these findings I have emailed simba talkto to show them evidents and to explain my concerns. I only received acknowledgements of the emails received but nothing in terms of what is to be done to remedy the situation. So if I get three of these flat packs it means for every bag of 50 pkts they only gave me 49 pkts or even less. They are conning poor people out of our hard earned cash. Imagine loosing 4% per bag!. 3 bags per month = R105 my cost = R4.20 per month = R50.40 per annum...THATS JUST ME. Disgusting.
I have tried on two occasions to withdraw some of MY money from MY savings and on both withdrawals I had to go through a complaining process - because of poor service. The auto email with reference is all that seems to work well. Now I need to advise anyone that thinks taking your complaint to the next level the arbitrator of old mutual - think again. There only the auto response email is working. I complained with my first withdrawal and received a response with my complaint on the second withdrawal which naturally I thought it was in relation to my second complaint. I realized the full extent of the incompetence when I called to try and clarify some detail. I cannot up till today believe I had my savings invested with this company and today sent them a request for disinvestment a form I got from them as a response to my first complaint. The investigator interpreted my complaint as me wanting to close my account - well now I did. There is no way I can in trust my hard earned little money with such incompetence.
I have no access to my router, it's been taken away without explanation rendering me unable to use my internet optimally at home. They gave me tickets but no fix. I got two new devices I cannot add to use the Wi-Fi in my home. I even sent them the Mac addresses so they can add it to my Mac filter on the router, nothing.
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