LW
Leon W
Active since Oct 2020
21
Reviews
0
Industries
Reviews
21 reviews12 months ago
Ackermans Ottery. Good service (Well done)
Great service by Ackermans Ottery, opposite Pick n Pay Hypermarket, and particularly by their sales assistant, Aneeka. She was helpful, attentive and made the overall experience a very pleasant one. We wanted to purchase school attire and she made an extra effort to obtain the correct items and sizes for my daughter. Great customer care.
0 replies
13 months ago
Thumbs Down - Cape Town Aquatics (CTA)
I attended the Level One Champs on the 1st March 2025 at Generations and what a miserable experience it was. Firstly the venue was completely too small for the number of people attending and there was a disproportionate allocation of space that reflected poor planning and poor decision making. Three quarters of the people (parents, spectators) were allocated a quarter of the available space or seating and were crammed into the corners of the facility. We were disrespectfully ordered from the section we were sitting, even threatened, by a man (white) directed thereto by the organisers, whilst a few metres away other white parents were left undisturbed for the duration of the event. Logically, the organisers should have foreseen that participating swimmers will generally have parents and family members attending to watch and acknowledge their (swimmers) swimming progress and achievements. Which brings me to another point - in contrast with their efficiency to collect swimmers fees, the glaring omission of the organisers to provide medals or certificates for the successful /winning swimmers. Acknowledging the efforts and achievement of our young athletes is undoubtedly a priority and fundamental to the aims of the sport. This was a “Champs” event yet the winners were not recognised or even announced. Pathetic
0 replies
14 months ago
Thumbs Down Virgin Active
A massive thumbs down for Virgin Active. Dealing with this business is an absolute nightmare. Their customer care - a contradiction in terms - reflects anything but care for customer or member needs. More than an hour and 10 calls later (calls dropped, terminated, reps ineffectual) and the “system error” still unresolved. The substance of the issue relates to problems experienced when accessing Athlone / Gatesville VA as a Premium Select facility which was not an issue before. I noticed that the club list somehow currently reflects other VA clubs such as Okavango, Brackenfel etc (mostly white areas). I specifically adapted my membership to Premium Select on recommendation by this same Customer Care in the past to allow access to MPlain and Athlone VAs as the latter is the venue for my minor daughter’s swimming training. Unacceptable and bad service. No call backs or updates from this pathetic Virgin Active Customer Care. Thumbs Down
0 replies
18 months ago
Truworths - Thumbs down
Massive thumbs DOWN for Truworths who sends dozens and dozens of sms messages regarding payment arrangement that had already been kept. This practice floods your message inbox, is irritating and may arguably be regarded as the harassment of clients. The call centre operators are generally rude and abrasive with the isolated exceptions. I Do NOT recommend this business at all.
53 replies
21 months ago
Lazy Lizzard (Prince Albert) great service
Excellent professional service.. with homemade courtesy breads while waiting for our meals. Definitely recommend this business The food was great and reasonably priced. We were assisted by Shane who was an attentive and friendly service. The store/restaurant also sells interesting health products and a range of jams and health breads
0 replies
22 months ago
SA Homeloans Insurance - THUMBS DOWNS 👎🏻
After repeated calls and claims to SA Homes in respect of a damaged leaking roof they responded today indicating that they have rejected the claims. The house in question was only purchased about three years ago and thus fairly recent Compliance Certificates. This is bad service as the insurer is typically uncompromising when it relates to payments yet when we require urgent assistance then we encounter a brick wall. The leaks now affect the flooring, walls and contents not to mention causing unhealthy living conditions and the asset (which still belongs to the bank) is being degraded. Not a very intelligent approach or reaction by the Bank. This is an intolerable state of affairs which reflects SA Homes insensitivity and disregard to their clients’ needs.
53 replies
22 months ago
Legends Barbershop MPlain - Thumbs down. Zero sympathy for the elderly and infirm
Insensitive, pathetic reaction to the most vulnerable and incapacitated customers. My gf and I brought her 71 year mother to Legends directly from the hospital in a wheelchair as she wanted a haircut. We were informed by the receptionist that there were 10 persons ahead of her and that she had to wait accordingly. She had suffered a heart attack and stroke and lost an inordinate amount of weight also as a result. This incredible insensitive and total lack of accommodation by a business towards a person in this state is appalling. They should be closed down
0 replies
22 months ago
Discovery Insurance - THUMBS DOWN 👎🏻
Disappointing and bad service by Discovery Insure.. after years of belonging to Discovery Insurance and going back to them recently, I made a claim for a back window of my Toyota Hilux’s Bakkie canopy only to be informed that this is classified as an accessory. I bought the vehicle with the canopy and was never informed that it had to insured separately. But that also reflects the typical misinformation or omission to inform that seems part of the protocol to get clients and present cheaper quotes for insurance yet not disclosing such essential and material information.
318 replies
27 months ago
VIRGIN ACTIVE - BAD SERVICE ignoring consumer rights as well
It is extremely frustrating and stressful dealing with Virgin Active, the entity that almost monopolises the fitness gym industry. After upgrading to a Premium membership (call center) where the VA agent proposed that I do so (at 75 percent vitality discount) to solve the problem of my daughters club swimming at Gatesville VA, I discovered that my 11 year old daughter still had local membership. The nightmare began when I attempted to align her membership to mine (upgrade). Almost a month and about more than a dozen calls later, this has still not been effected. In the meantime Virgin Active has doubled my payment- saying the 75 percent discount was a mistake etc. This is wrong on so many levels.. legally and contractually for starters - the contract terms and payment obligations have been changed unilaterally, my daughters membership has not been upgraded and if I don’t pay then no access. The swimming club is a great community development and grassroots one without the luxury of their own facilities and dependent on VA to advance their developmental aims. I am in a catch 22 situation in a typical South African dilemma. They have promised to investigate and also send me the recording of my interaction with the call center agent and this has not materialised to date. VA definitely not people centred anymore and the customer care and satisfaction is pathetic. I have had unbroken gym membership since the Health and Racquet era and my daughter had heritage membership (no payment) and even this latter aspect was changed. How do they justify having different memberships for my minor daughter and me.. must she go play in the traffic when I opt to gym at other clubs?
0 replies
27 months ago
Great service - Halfway Toyota Ottery
Excellent service from Halfway Toyota Ottery. The speed and efficiency with which my vehicle’s problem was dealt with is simply amazing. The staff were all at another level when it came to customer care. Great experience. I strongly recommend Halfway Toyota Ottery
0 replies
Review Distribution
5 Star
4 (19.047619047619047%)
4 Star
3 (14.285714285714286%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
13 (61.904761904761905%)