AK
Alisha K
Active since Oct 2020
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Frustrated
Good Day, Please can someone from your department contact me urgently, I emailed you guys a few weeks back to update my contact number so that I can access my benefits statement, to date no reply other than the automated reply. I need my number updated urgently so I can view my provident fund and funds at work .
0 replies
13 months ago
Sabc *****s
This is a ridiculous company!!! I went to buy a TV, and I was told that I have a TV license in arrears and I can not purchase the TV. I then contacted the TV license to find out where and how did I get this TV license, to which I now get emails every 2nd day stating I owe them and I will be added to the credit bureau if i do not pay a ridiculous amount of Our records indicate that you failed to pay the arrears on your TV Licence account 441751948 reflecting an outstanding balance of R6095.00 including penalties for late payment. This is bull**** and I have had enough, Please go and investigate where I purchased a TV license and get back to me because this is ridiculous. I will not pay for something I never had!
0 replies
60 months ago
Highly disgusted!!!!!
I am extremely annoyed at the level of incompetence in some of the staff of standard bank! A few years ago I opened up a cheque account at the Gateway branch at standard bank, initially i was there to open a normal savings account with minimum bank fees, i was convinced by the consultant to take out a cheque account as it had more benefits so i agreed, she did however advise me that should the account not be in use for 3 months or more, it will get suspended. what a whole lot of bull **** that was. fast forward a few months after the account was opened, i lost my job, further on, I was robbed of my handbag with all contents. I had no access to my email address akomal90@gmail.com. Hence i opened up a new Gmail account . I regained access to my email in Novmeber 2020, to which i saw statements from you guys, i then started opening them to see what they were about as i knew that from what i was told the account was to be suspeneded after 3 months of no income, so i was very shocked to find out that it was statements for service fees that have been accumulating even though there was no debits set on the account, no funds in the account, nothing!!!! I then sent an email on the 17th november to Transact as the account was now at R2598.80 (mind you this is service fees) not even a **** loan! i emailed them on again on the 23rd of Novemeber 2020 asking how i could get this sorted out as i was out of a job and it is difficult to be paying something im not even using, i even asked why was i not contacted telephonically after you guys noticed no income going in to my account for 3 consecutive months, as a cheque account holder, do you guys not value us to call and find out whats going on, if there is not funds in the account, how will the fees be funded?, do your'll not find this out from a banks side, or is this how rob people, i see there is no after sales care for customers, no advice given regarding the fees that will accumulate. Nothing!!!!! on the 07th December 2020 i sent my 3rd email again asking for a way forward, to which i was told - Good day Miss Komal We apologize for the delay in responding to your e-mail and for any inconvenience this might have caused you. Thank you for writing back to us. You need to make arrangements with our Personal Lending Department by contacting them on 0861 498 468 or e-mail them on the below e-mal address. * E-mail address: LIULInbound@standardbank.co.za I then emailed the above department with much frustration now as i have been not getting any joy, i emailed on the 11th December 2020. I received no feedback!!! at this point i was so tired now, its exhausting when you dont get the help you need. On 21st April 2021 i reached out to standard bank on facebook, and i was advised to contact you guys on 0861 498 468, as they were going to sort out the issue for me. at this stage the account was now gone up to R4038.69. I called in the lending department onthe 22nd April 2021 and spoke to a young lady, i did not get her name, but im sure you guys can pick up the call recodring to confirm who it was, on the call i explained to her what was going on, all she said was no problem , i will send through the request for closure, i then asked her clearly what happens to the R4038.69 fees, she said it will fall off. to add to that i sent an email on the 26th April 2021 requesting that confirmation on closure be sent to me. This morning i get an email with a new statement, and now i am bafffled, i open it, guess what? the fee are stilll goin g higher, nothing was done at all on this account. As i type this email i am so frustrated with the service, i called in again and i spoke to Hlomisi, all he could tell me was that i am liable for the account as he sees in June last year the account was used however it declined due to insufficent funds, i am trying to explain to him that i dont even have the card to use the account for any online payments furthermore , how in Gods name will i be able to use an account knowing 1, it hasnt been used in like a year and 2 i know there was and is no income in there. Today is the first time i am hearing about this account been tried to be used in June. I have had no debits on this account, nothing happening on it. Now standard bank i ask you, do you think i would allow this account to accumulate these fees had i known this is what was going to happen, do you think i have been treated fairly? you guys are quick to say we as clients owe you this and that but when it come to advising and helping us you are pathetic. Your Agent today was rude! I am trying to explain myself and instead of providing a solution he continuously tells me you are liable to pay the amount ! Not forgetting the lady last month who doesn't even know what she is doing, telling me she will send the account for closure and i wont be liable for the account!!!! yes i may have been wrong not to contact you guys to close the account, but you being such a big bank, do you not monitor the cheque accounts? do you not see no funds going in, do you not contact clients to find out whats going on and how will they be funding the account to Pay the monthly fees, YOU JUST KEEP ADDING FEES AND THEN TELL US WE ARE LIABLE!!!! I WANT YOU TO LISTEN TO ALL CALL RECORDINGS, I HAVE ALL EMAILS AS WELL. I AM AT MY ENDS WIT WITH YOU GUYS, I WILL NOT BE CALLING YOU GOING FOWARD YOU NEED TO CONTACT ME AND GET THIS SORTED OUT .BARE IN MIND THAT I AM ALSO NOT LIABLE FOR THE AMOUNT IT IS STANDING AT NOW, AS I DID MAKE CONTACT TO SORT THIS OUT AND IT WAS YOUR TEAM THAT NEVER FOLLOW THROUGH.
159 replies
60 months ago
Disappointed
I am so disappointed in the service I have received from the customer care (Kimberley Clark) I complained about a pack of reject diapers in February, to date the issue has not been resolved, instead I am asked to resubmit images over and over again. I still have the reject diapers which I was asked to keep aside as collection will be arranged for it. Diapers are not Cheap!!! Especially the extra care range. Please sort out your stories and reimburse me for the rejects!
0 replies
60 months ago
Frustrated
I would like the loan application that was put through on my name shortly to be cancelled! This was not put through by me and I did not authorise this, this application was done by an ex partner who is trying to do fraud with my details, I have received an email now and I do not agree with anything ,I have tried to contact this company via the email, the email has come back undelivered as the inbox is to full. I want all of this on my name cancelled! I did not agree or approve anything and I certainly do not agree for a debit order to go of my account as I am reporting this now!
0 replies
61 months ago
Disgusted
Hi, to Intellicell, this company has the worst trained staff ever, no compassion to a customers circumstance, I had taken out a phone contract a while back, i then lost my job, having no income was very difficult, i did start a new job recently and i agreed to pay them 1 instalment a month going forward, Today i was double debited and when i called the accounts department, i spoke to a very rude account manager, who showed to compassion, they refused to refund 1 payment and i am just appauled at the behaviour of the manager, saying they can do what they like with my bank account!!!!!if i do not get this sorted out i will not make another payment going foward! contact me or i will take this higher!
0 replies
67 months ago
Highly Frustrated!!!
Hi Old Mutual I would like to know how you guys operate? I am trying to get a hold of you guys the number 0860607000 for the past few weeks and every single time I hold on the line over 20 minutes and end up cutting the call because nobody answers. I have sent NUMEROUS emails and I receive a response after 2 weeks at a time. I understand that we are in Covid times, but most businesses should be back to work so I don't get what the delay is, its very frustrating to have such a small query go back and forth, I received an sms with a ref as me to call you guys and yet again , I hold on with no joy! THIS IS NOT A FREE NUMBER AND MY AIRTIME IS BEING USED! Please contact me on the number provided, I want this sorted out ASAP!!!!
53 replies
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7 (100%)