LW
Liza W
Active since Nov 2020
16
Reviews
0
Industries
Reviews
16 reviews2 months ago
Non-delivery of item paid. Incapable of activating account
16 days later. Acc opened, deposit paid. Modem never couriered Emailed POP, FICA, image of device, date of move communicated Wrote multiple times that it correspondence must be by mail as I am in zoom for work and cannot take calls. For the sake of my work the internet must be continuous. Tickets made, emails sent, various agents, each not reading the previous, not just 1 basic checklist, a hell of a lot of communication with still zero fruit. At this point I expect who ever to drive through with my modem and get my internet activated. The entire complex is with you and this is the loyalty and service we get? I REPEAT, please email me- and get this done 20260220-2603730
0 replies
2 months ago
Brilliant roadside assist call
Precious took such great care in my safety and assisted me with such professionalism. All sorted within minutes, superb and with a smile. Nkosi cc. The tow truck she arranged was outstanding.
53 replies
3 months ago
No wonder we leave for Capitec
6 agents, empty floor, no one can help. Must sit at the phone BUT the phone lines drop. After 2hrs I left with nothing resolved. I am tech savvy and would have done it on the app or online site but that was also not an option
56 replies
3 months ago
Zero resolution on missing online order
Made 2 orders in November. In January the one parcel is still missing. Went to the store multiple times, phoned, and email. Then resorted to refund request and still ghosted. Order number: o323480019
0 replies
4 months ago
Babalwa Mfundisi is such a star
She really cares for her customers and offers exceptional quality help.
53 replies
4 months ago
Zero feedback on authorisation.
Waiting a month now. Had follow-ups, sent fotos, sent quotes. Still only get automatic no-reply
0 replies
4 months ago
Zero feedback on authorisation. Waiting a month now
Had follow-ups, sent fotos, sent quotes. Still only get automatic no-reply
53 replies
5 months ago
A real problem-solver
Chené was so brilliant! Quick, friendly, professional, knowledgeable and a heart for the customer.
53 replies
5 months ago
Stay clear - if they cant help on basic admin they cant help you in need
Pity I can't rate zero. Suffered extreme financial abuse, zero help and I am needing to prove my point. Due to their bad admin I send them a written notice to end my membership. They did not react. I had to go to my bank to stop their debit order. Then suddenly they can email and now I got letters that my membership is cancelled due to non-payment. I am very careful of my credit score and will not take such abuse and continuous mails and threats. 6 communications later I am still just trying to get a letter. "Thank you for voluntarily closing your account"
212 replies
5 months ago
Superb tackling and ending of a nightmare with unjustly debt claim
Duisende dankie aan Shannon wat my gehelp het om 'n 13mnde sage met Wesbank administrasiefout uit te klaar.
71 replies
Review Distribution
5 Star
4 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
11 (68.75%)