BC
Beth C
Active since Jul 2009
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Money taken, but voucher not received
Voucher bought online and payment received on Monday, 9 February. Now Thursday, 12 February, and no sign of the voucher in my inbox. This is grossly unacceptable. The voucher is for a birthday. Mr Price Sport has taken the money, but not delivered the product. What now?
0 replies
21 months ago
Handbag and Luggage company is tops!
With both a limited budget and time, we were urgently searching for sturdy, affordable luggage for long-haul flights across three countries. The list of options - including "big name companies" and the usual "big name" online warehouses had many options, but no personalised service. We approached Facebook group, The Village, for recommendations. One of the members suggested Handbag and Luggage, a Cape Town-based, family-owned company. We love supporting local, and contacted Zaeem and his team. From first enquiry to safe delivery of our beautiful luggage, customer service is clearly king at this company. Zaeem and his team were prompt and professional throughout, marrying efficiency with a personal touch. We were given solid advice, received real-time information, and the team was happy to work within our budget. wouldn't recommend anywhere else to shop for luggage. These guys are top notch, and I would recommend them again and again.
0 replies
26 months ago
Only a third of hospital expenses paid
Hospital plans are meant to cover hospital expenses - but Momentum has gaily fleeced us for several years (no claims until last week) and now has the gall to pay barely a third of our doctor and anaesthetist bills. I cannot comprehend a business model that treats clients with such profitable disdain. We’ve paid over tens of thousands to them, reaping rich rewards for shareholders: and when we needed them (for the first time ever), they’re laughing all the way to the bank and have left us high and dry. Shame on you.
168 replies
28 months ago
Excellent customer service and delivery
Christmas deliveries and customer service have been outstanding. My queries were promptly answered on Facebook, deliveries sped up on request, and tracking constantly communicated. Well done, Takealot Team!
0 replies
31 months ago
Cell C puts family at risk with inability to fix call, data and SMS issue
Cell C’s shocking customer service and inability to attend to urgent situations has put my family and I at risk over the past two weeks. The company has disabled my ability to make or receive calls and SMSs or use data for nearly two weeks, owing to an agreed monthly bill limit that was inexplicably reached at the beginning of September (inexplicable, because the device is hardly used without home-based Wifi). It’s impossible to “log on” to the online portal to fix this, since an OTP is sent via SMS, which I cannot receive. Emails to customer care are eventually answered with the stock response: “we tried to reach (call) you, but unfortunately...”, meaning that the agents clearly don’t read their emails: I cannot receive calls! My phone is useless when away from the house, as I have no means of communication whatsoever. It appears that Cell C is either disinterested in my urgent problem, or simply unable to grasp basic logic contained in email complaints.
1965 replies
39 months ago
Bosman Wines the best!
Good, old-fashioned South African customer service at its very best. I ordered wine online from their vineyard, and after an initial hiccup, they went beyond the call of duty to resolve my issue promptly, positively and cheerfully. This is what makes good businesses great - the ability to attend to a customer timeously, admit an error, fix it and leave you feeling validated. Well done, Marelie and the Bosman Wine team. Local is lekker, and infinitely better!
0 replies
48 months ago
Edgar's overpaid - conveniently ignores urgent requests for reimbur*****t
Edgar's has received a large payment made in error - and has yet to respond with practical steps for refunding this amount. Despite two calls to the call centre, and three follow-up emails, with all necessary supporting documentation, the company has failed to acknowledge the overpayment and simply responds with an auto-reply email.
1072 replies
51 months ago
Superb customer service from Skin Functional
This proudly South African company deserves a rave review for its superb, professional and efficient customer care. Following the failure of The Courier Guy to deliver my package from Skin Functional, as promised, and the company's questionable approach to customer service (I have yet to speak to any representative of the courier company, despite several emails and complaints), Skin Functional's Kevin Khosa stepped up to the plate (over a weekend, nogal) and investigated the matter. Regular updates and phone calls from Skin Functional followed - and certainly showed up The Courier Guy's full-of-holes customer service policy (which has been lambasted and exposed in several recent reviews on this website). Thank-you, Skin Functional, for ensuring that your customers are prioritised, every step of the way.
53 replies
52 months ago
Festive season lies leave customers out of pocket
Game’s misleading marketing propaganda and blatantly unprofessional customer care ethic this Christmas combined to cause chaos for innocent consumers - and a golden goose’s worth of ticket sales for the faceless, shameless retail giant. A case study as follows: 1. Order online and pay on 14 December 2. Care line and website assure customer of a seven day delivery and guaranteed delivery before Christmas, if order placed by 15 December 3. Two weeks later, no delivery - and Game seems oblivious to the most basic rules of customer service: don’t ignore queries from your angry clients. 4. Demands for both answers and refunds continue to be ignored 5. How much interest is Game accruing in its bank account as customers wait (and wait, and wait, and wait) for someone - anyone? - to respond to emails cancelling orders and requesting refunds? As a journalist who has been fleeced by Game’s festive season antics, I’m curious to know how many more are in the same boat. Please email me: morganfayza@gmail.com with your story.
0 replies
55 months ago
FNB online bank statements nightmare
FNB stopped emailing (or posting) bank statements several months ago. Now I am trying to access statements older than five months online, and am unable to access them. The online 'download older statements' tab is utterly ridiculous. It requests dates for statements, but returns a 'no items to display' each time once types in dates. It is our legal right to have access to statements about our own money. I am unable to send SARS the necessary documentation for the tax year, as a result of FNB's incomprehensible inability to engage with its customers about the most simplistic of things: bank statements. FNB, how are you going to resolve this? And immediately - not when convenient to you.
159 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
5 (41.666666666666664%)