BC
Beth C
Active since Jul 2009
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Customer Service Rescue Mission Success!
Kudos to Thembeka and the rest of the Mr Price Home team for taking my concerns seriously (see previous review about a damaged product delivered to me) and staying the course until the matter was resolved. What could have ended negatively has had a very positive outcome, thanks to the quick thinking of the Customer Service team. Instead of insisting that I travel to a store to physically exchange the product (which was not possible) or adhere to some rather vague online exchange/refund policies, the team swiftly tracked down a replacement item from a flagship store, arranged to have it couriered to me, and collected the damaged product. This was all done at NO cost to me. I am a happy customer - this is the way to do it, Mr Price Home. By taking the knock and admitting responsibility, you've earned mega loyalty points. Keep going!
1 reply
3 months ago
Mr Price Home: damaged goods, shoddy packaging
Product - one belonging to a large set purchased - arrives with big, red splotches all over it. And so begins the attempt to return said product. Unfortunately, Mr Price's "customer care" on Whatsapp is utterly useless: not only did "Thembeka" cut me off by saying "goodbye" before I had finished asking my question, but the so-called "customer service platform" continually asked me to press numbers, instead of directing me to a human with a semblance of customer care experience. And the worst part of it? The fact that the damaged duvet is now sold out - and was part of a set that I purchased. So a careless company, which allowed a staffer to spill ink, or whatever it was, all over my duvet, and then still ship it to me, has now caused total chaos in this guest room. Cannot use ANY of the products purchased, because they all match. And Mr Price "customer care" claims that it will need to "wait till Monday" when "the warehouse is open". They also claim that the fault is "with the warehouse" and not with them (what does this even mean?!), and that the products were bought "online". I don't quite know how to respond to this. Let's hope that Mr Price is shamed into actually tracking down a CLEAN duvet to replace the soiled one. At the very least, perhaps a real human will actually get back to me before Monday?
1 reply
4 months ago
Money taken, but voucher not received
Voucher bought online and payment received on Monday, 9 February. Now Thursday, 12 February, and no sign of the voucher in my inbox. This is grossly unacceptable. The voucher is for a birthday. Mr Price Sport has taken the money, but not delivered the product. What now?
0 replies
23 months ago
Handbag and Luggage company is tops!
With both a limited budget and time, we were urgently searching for sturdy, affordable luggage for long-haul flights across three countries. The list of options - including "big name companies" and the usual "big name" online warehouses had many options, but no personalised service. We approached Facebook group, The Village, for recommendations. One of the members suggested Handbag and Luggage, a Cape Town-based, family-owned company. We love supporting local, and contacted Zaeem and his team. From first enquiry to safe delivery of our beautiful luggage, customer service is clearly king at this company. Zaeem and his team were prompt and professional throughout, marrying efficiency with a personal touch. We were given solid advice, received real-time information, and the team was happy to work within our budget. wouldn't recommend anywhere else to shop for luggage. These guys are top notch, and I would recommend them again and again.
0 replies
28 months ago
Only a third of hospital expenses paid
Hospital plans are meant to cover hospital expenses - but Momentum has gaily fleeced us for several years (no claims until last week) and now has the gall to pay barely a third of our doctor and anaesthetist bills. I cannot comprehend a business model that treats clients with such profitable disdain. We’ve paid over tens of thousands to them, reaping rich rewards for shareholders: and when we needed them (for the first time ever), they’re laughing all the way to the bank and have left us high and dry. Shame on you.
3 replies
30 months ago
Excellent customer service and delivery
Christmas deliveries and customer service have been outstanding. My queries were promptly answered on Facebook, deliveries sped up on request, and tracking constantly communicated. Well done, Takealot Team!
0 replies
33 months ago
Cell C puts family at risk with inability to fix call, data and SMS issue
Cell C’s shocking customer service and inability to attend to urgent situations has put my family and I at risk over the past two weeks. The company has disabled my ability to make or receive calls and SMSs or use data for nearly two weeks, owing to an agreed monthly bill limit that was inexplicably reached at the beginning of September (inexplicable, because the device is hardly used without home-based Wifi). It’s impossible to “log on” to the online portal to fix this, since an OTP is sent via SMS, which I cannot receive. Emails to customer care are eventually answered with the stock response: “we tried to reach (call) you, but unfortunately...”, meaning that the agents clearly don’t read their emails: I cannot receive calls! My phone is useless when away from the house, as I have no means of communication whatsoever. It appears that Cell C is either disinterested in my urgent problem, or simply unable to grasp basic logic contained in email complaints.
15 replies
40 months ago
Bosman Wines the best!
Good, old-fashioned South African customer service at its very best. I ordered wine online from their vineyard, and after an initial hiccup, they went beyond the call of duty to resolve my issue promptly, positively and cheerfully. This is what makes good businesses great - the ability to attend to a customer timeously, admit an error, fix it and leave you feeling validated. Well done, Marelie and the Bosman Wine team. Local is lekker, and infinitely better!
0 replies
49 months ago
Edgar's overpaid - conveniently ignores urgent requests for reimbur*****t
Edgar's has received a large payment made in error - and has yet to respond with practical steps for refunding this amount. Despite two calls to the call centre, and three follow-up emails, with all necessary supporting documentation, the company has failed to acknowledge the overpayment and simply responds with an auto-reply email.
8 replies
52 months ago
Superb customer service from Skin Functional
This proudly South African company deserves a rave review for its superb, professional and efficient customer care. Following the failure of The Courier Guy to deliver my package from Skin Functional, as promised, and the company's questionable approach to customer service (I have yet to speak to any representative of the courier company, despite several emails and complaints), Skin Functional's Kevin Khosa stepped up to the plate (over a weekend, nogal) and investigated the matter. Regular updates and phone calls from Skin Functional followed - and certainly showed up The Courier Guy's full-of-holes customer service policy (which has been lambasted and exposed in several recent reviews on this website). Thank-you, Skin Functional, for ensuring that your customers are prioritised, every step of the way.
1 reply
Review Distribution
5 Star
5 (35.714285714285715%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
6 (42.857142857142854%)