CE
Charl E
Active since Nov 2020
18
Reviews
0
Industries
Reviews
18 reviews6 months ago
Terrible service Claims department
Subject: Formal Complaint – Delay in Unblocking Accounts Despite Proof of Income Submission To Whom It May Concern, I am writing to formally raise a complaint regarding the extremely poor service I have received from the RCS Claims or Customer Service Department. More than three weeks ago, I submitted proof of income in order to have my RCS accounts unblocked, following a previous retrenchment period. Despite now being employed and financially stable, my accounts remain blocked. This is preventing me from accessing services that I am actively paying for. Every time I send through documentation, it takes your team up to a week or more just to respond. If further information is needed and I submit it, the same delay happens again. This ongoing back-and-forth has made the entire process unnecessarily drawn out and frustrating. To make matters worse: Two of the accounts are fully paid off, yet they remain blocked. I am still being charged for accounts that I cannot access or use. When I call your support line, I am told repeatedly to “wait 72 hours,” but no real action is taken. This level of service is unacceptable. The delays, lack of urgency, and poor communication reflect very badly on RCS. I am simply trying to restore access to my accounts now that I am back on my feet, and I am being penalized for trying to do the right thing. I am requesting the following as a matter of urgency: Immediate unblocking of all eligible accounts. A full review of why these delays have occurred. A written response acknowledging this complaint and detailing steps being taken. If this issue is not resolved within 5 working days, I will escalate it to the National Credit Regulator (NCR) and the Ombudsman for Banking Services (OBS), I trust you will treat this complaint seriously and act quickly to resolve it. Sincerely,
53 replies
16 months ago
not following NCA rules and regulations
13 December 2024 Customer Service Builders Warehouse Dear Sir/Madam, Re: Demand for Fulfillment of Contract – Order Cancellation (Order No. 2022900391) I am writing to formally address an issue regarding my recent order made via your online store. On 13 December 2024 at 09:30 AM, I purchased two 5kg Alva gas cylinders for the price of R50 each, under order number 2022900391. I also made a separate purchase for two additional cylinders through my company at 10:59 AM, which was subsequently confirmed, and payment processed for both transactions. However, at 10:59 AM, I received a call from your store informing me that head office had identified a pricing error and as a result, my order had been cancelled. I understand that the price may have been mistakenly listed at R50 per cylinder, but I must remind you that, according to the National Consumer Protection Act (NCPA), once payment has been processed and an order is confirmed, a legally binding contract is formed between the consumer and the supplier. I hereby request that you honor the sale as per the terms of our agreement. I refer you to the following key provisions of the NCPA which support my position: Formation of a Binding Contract: According to Section 23 of the NCPA, when a consumer places an order and the supplier confirms the order and processes the payment, a contract is established. In this case, both transactions were confirmed, and payment was made, thus creating a binding agreement. Unilateral Cancellation: While Builders Warehouse claims the right to cancel the order due to a pricing error, I must inform you that the NCPA offers protection against the unilateral cancellation of contracts unless there is a legitimate reason. A pricing error alone does not provide an automatic right to cancel, especially if the consumer could not have reasonably known it was an error. If the error was obvious, then a claim for cancellation might be valid; however, in this case, I do not believe the price was so unusually low that a reasonable person should have expected it to be incorrect. Unfair Contract Terms: Section 48 of the NCPA states that terms in consumer agreements which are unfair, unreasonable, or unjust may be deemed invalid. If Builders Warehouse’s terms and conditions attempt to override the provisions of the NCPA and allow for cancellation of an order under such circumstances, such a term may be deemed to be unfair and unenforceable. Your terms cannot take precedence over the protections provided to consumers under South African law. Consumer Rights: Under the NCPA, consumers have the right to fair treatment, and a supplier is obligated to fulfill the terms of the agreement once a contract has been formed. Builders Warehouse is required by law to honor the price at which the goods were ordered and paid for unless there is a valid and reasonable reason for cancellation (e.g., ***** or misrepresentation). Given the above, I request that Builders Warehouse honor the contract and fulfill the order as placed, delivering the goods at the agreed-upon price. Failure to do so will leave me with no choice but to escalate the matter, including lodging a formal complaint with the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission (NCC), or seeking legal remedies through the Small Claims Court. Please confirm your decision within 48 hours of receiving this letter. I trust that Builders Warehouse will adhere to its obligations under the National Consumer Protection Act and resolve this matter swiftly and amicably. I look forward to your prompt response and the delivery of my order. Yours sincerely, Order Number: 2022900391
168 replies
17 months ago
Pathetic
I am beyond frustrated with the abysmal service and incompetence your company has shown. Here’s a breakdown of my experience, which has been nothing short of a disaster: Unprepared Orders: I placed an order, only to arrive and find out that nothing had been picked yet. I had to waste an additional 30 minutes of my time waiting for your team to get their act together. How does this happen in a functioning business? Completely unprofessional. Faulty Product (Acetylene Gas Bottle): I bought a bottle of acetylene gas, and upon connection, it was leaking. Rather than taking responsibility, your team blamed me and treated me like I was at fault. When I asked for an exchange, I was met with utter resistance and zero accountability. What kind of company sells faulty products and then refuses to fix their mistakes? Incompetence in Resolving Issues: To top it all off, I’ve been waiting over two YEARS for you to issue credit for incorrect orders. Two years! This kind of delay is laughable. It’s clear that your company doesn't care about customer satisfaction or standing by your products. The complete lack of urgency or accountability is astonishing. Frankly, dealing with your company has been nothing short of a waste of time and energy. I expect to be treated with the basic level of respect and service that any paying customer deserves, but it seems like that’s asking too much from your team. I will never be doing business with you again, and I will be sure to let others know just how utterly useless your service truly is.
0 replies
25 months ago
Excellent Service
I cannot speak highly enough of Bridgement. When I found myself in need of some extra cash flow, their service came to the rescue. The application process was remarkably swift, and within just 24 hours, the funds were in my account, ready to be used for whatever I needed. Having dealt with various business financing companies in the past, I can confidently say that Bridgement stands head and shoulders above the rest. What sets them apart is their innovative approach, particularly the lack of paperwork required. It's a game-changer, making the whole process infinitely easier and more convenient. With Bridgement, there's no need to spend countless hours gathering financial statements or completing tedious forms. This streamlined approach not only saves time but also eliminates unnecessary hassle. Bridgement's efficiency and reliability truly impressed me. Not only did they provide the financial support I required, but they did so with unparalleled speed and professionalism. I have no hesitation in recommending Bridgement to anyone seeking financial assistance. Their seamless process and prompt service make them stand out among the rest. If you're in need of a reliable solution for your cash flow needs, look no further than Bridgement. You won't be disappointed
0 replies
25 months ago
BAD BAD BAD
In the beginning, my experience with IUM seemed promising. My first claim was processed smoothly, with no delays, and everything was sorted out within a reasonable timeframe. However, my optimism quickly turned into frustration when I submitted my next claim. Instead of the efficient service I had previously experienced, I was met with a seemingly endless stream of requests and additional requirements. What should have been a straightforward process turned into a bureaucratic nightmare, with each passing day bringing forth yet another excuse for the delays. Despite my patience and cooperation, it's now been two months, and my claim remains unresolved. It's disheartening to see a company that initially showed competence and efficiency devolve into a state of utter incompetence and inefficiency. At this point, I cannot in good conscience recommend IUM to anyone. I'm left with no choice but to escalate the matter to the ombudsman in the hope of finding a resolution. If you're considering engaging with IUM, I urge you to proceed with caution and be prepared for potential delays and frustrations. My experience serves as a cautionary tale, highlighting the importance of thorough research and vigilance when dealing with service providers.
0 replies
34 months ago
Excellent service from Tumi and Nthabi
After a Bumpy couple of months, all my issues were resolved with the Help of Tumi and Ntabi. They are clearly dedicated to their job and the problem solvers in a company with a couple of teething issues. I'm sure my case was a learning curve and if they fixed all the issues i had I would be happy to recommend Hohm energy Once again thanks to Tumi and Nthabi
53 replies
35 months ago
Pathetic 2nd hand Car division
I traded in my Car for a new Audi couple of weeks later the fines kept rolling in on my name. Hence they never removed my trade-in from my Name it's been weeks and the fines are still not sorted out and on my name. Unbelievable service. Not an apology or anything pathetic be careful when you trade in your car and make sure they take it off your name before you sit with a bunch of fines. This is for Audi Sandton the parties involved is Manager: Jean Henderson Drywer that collected the fines on my behalf Coellette Haripersad
0 replies
35 months ago
Pathetic 2nd hand car division
I traded in my Car for a new Audi couple of weeks later the fines kept rolling in on my name. Hence they never removed my trade-in from my Name it's been weeks and the fines are still not sorted out and on my name. Unbelievable service. Not an apology or anything pathetic be careful when you trade in your car and make sure they take it off your name before you sit with a bunch of fines
0 replies
35 months ago
Empty promises and Broken Dreams
Pathetic Useless. the internet is down more than it works. I have more than 30 open tickets that have never been attended to
0 replies
38 months ago
PATHETIC
This is now my second review for this company 6 days later and my installation is still not complete. I got a response on my first review they will work on it and get back to me to date I've not received any feedback from them. Other than the lady i started with from the beginning 4 months and an incomplete installation PATHETIC the worse part is they've already received full payment
0 replies
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