MM
Miles M
Active since Dec 2020
11
Reviews
0
Industries
Reviews
11 reviews11 months ago
Urgent Complaint Regarding Unacceptable Service and Lack of Support from Sanlam
I am writing to express my extreme dissatisfaction with the abysmal level of service and support I have consistently received from Sanlam. For months now, I have been attempting to resolve an issue, and the process has been nothing short of a nightmare. My primary concerns are as follows: Impenetrable AI-Based Landline System: Your entire landline support system is built around an AI that appears to be fundamentally flawed and ineffective. It is nearly impossible to navigate, and my airtime is consistently depleted while I endlessly struggle to get through the automated prompts. This system is a significant barrier to accessing any meaningful assistance. Useless and Unreachable Advisors: On the rare occasions I have managed to bypass the AI and speak to an advisor, they have been utterly unhelpful. It seems they lack the necessary knowledge or authority to resolve even basic queries. Furthermore, attempts to reach specific financial advisors are futile. In one instance, I was told by your own call centre staff that my advisor could not be found in your system, despite being employed by Sanlam. This demonstrates a shocking level of internal disorganization. Inability to Connect with My Financial Advisor: My new financial advisor is apparently Mmama Masekela, yet I have been completely unable to make contact with her or find any information about her. My previous consultant was Gomotsegang Motlhake, and since their departure/change, I have been left in limbo. It is unacceptable that I cannot reach the person responsible for managing my policies. Months of Unresolved Issues: It has been months since I first initiated contact, and I am still waiting to be assisted. This prolonged inaction is causing significant frustration and concern regarding the management of my South African policies. How can Sanlam effectively manage its clients' financial well-being if it cannot even get the basics of customer service right? The complete lack of accessible and effective support from Sanlam is simply unacceptable. This is, without a doubt, the worst service I have ever encountered from a financial institution.
53 replies
11 months ago
Customer Service Papa Pronto - Witkoppen
My recent visit to Papa Pronto - Witkoppen left a sour taste, unfortunately. While I was looking forward to a pleasant meal, the experience was significantly marred by the poor service I received from a particular waiter. He was a short, bald man with a receding hairline, Chopa seven Head(Jomo Sono Head) his demeanor was far from welcoming. Throughout our meal, we felt rushed and pressured to eat quickly, which is simply inappropriate for a dining experience. A good waiter should make customers feel relaxed and allow them to enjoy their food at their own pace, not hurry them along. This kind of service creates a stressful environment and completely detracts from the enjoyment of the meal. I hope Papa Pronto addresses this issue, as such service can really damage a restaurant's reputation, regardless of the quality of the food.
0 replies
11 months ago
Customer Service
My recent visit to Papa Pronto left a sour taste, unfortunately. While I was looking forward to a pleasant meal, the experience was significantly marred by the poor service I received from a particular waiter. He was a short, bald man with a receding hairline, jomo Sono Head shape, his demeanor was far from welcoming. Throughout our meal, I felt rushed and pressured to eat quickly, which is simply inappropriate for a dining experience. A good waiter should make customers feel relaxed and allow them to enjoy their food at their own pace, not hurry them along. This kind of service creates a stressful environment and completely detracts from the enjoyment of the meal. I hope Papa Pronto addresses this issue, as such service can really damage a restaurant's reputation, regardless of the quality of the food.
0 replies
12 months ago
Ihs Property Management
This is basically "Mafadi Property management 2.0" .....0% they should take their agents to customer service classes because the people who they chose to represent them as their 1st line are horrible , can tell they never did customer service. Letters will come open before they reach the tenant. The lady who works with Themba Setlelo is rude. Go through her recordings and see how she communicates with tenants very dismissive
0 replies
14 months ago
Mafadi Property Poor Service
You wont even get a chance to make enquiries , Siphokazi who manages Palm Springs property in Cosmo City. She is never available to assist with queries she doesn't answer her phone or landline during working hours. You will be left stranded with no remorse
53 replies
40 months ago
MSD Consulting biggest mistake of my life
worst customer service , yes worse than South African Home Affairs, I am guessing that most of their customer service agents are untrained, sound like they are at home or in a tavern. You wont get responses to your request on time for quarries, The lady on their Whatsapp line is for ever not available answer when she feels like it. Call centre agents untrained and rude, or prefer their own. Their receptionist should be answering the the phone or be their front end, because her tone is the worst very cheeky. Basically I suspect racial profiling , so if you are Black find another alternative they wont take you seriously. SEEK other debt counselling companies. I regret getting into a agreement with them just wait for my final day... If you don't like stress live this company alone, take your time find a good Debt Counsellor. If your black definitely stay away unless you can change your accent into a race they desire.
0 replies
41 months ago
Worst Application Process
Worst service their agents behave like part time students, they don't have a sense of agency. Trying to apply with the agents takes time they don't take us serious might as well process the applications online because your agents are not helpful they are playful.. Nice buildings but Incompetent agents I wonder how many applications go answered because a agent is not talking his/her job serious. Brian from Pretoria Branch you wasted alot of people need jobs dont play with the one you have.
264 replies
49 months ago
MiWay Insurance
They will find a way not to pay your claim... Scratch and Dent cover useless they couldn't cover my bumper. Agents working from home talking to you like they are inside blankets and not taking you serious. (Nhlanhla from claims wake up buddy) Its not the same energy when they sign you up for the policy...
74 replies
64 months ago
Worst Service
Worst experience they only know how to debit monthly but never deliver service... . JOLEEN from claims was not helpful , does no follow-up... my car still not refurbished
193 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)