AN
Andiswa N
Active since Dec 2020
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
Extremely bad customer service.
Never have I been soo much dissapointment with a company's customer service. I placed an order and the money was taken off of my account but the order cancelled due to "non payment". For a full 4days I have emailed, sent a msg through the chat service, their phone line is forever "experiencing high call volumes" and cutting off calls.In this 4 days no one has actually gotten back to me. I have emailed them before when struggling to make payments and the response was almost immediate. And this is money, my hard earned money that we are talking about. But I guess they don't care much for their customers
0 replies
20 months ago
****mers
I booked book the Apm bus from Cape Town to Queenstown on the 07/96/2024 using Just Go. The booking was for 4 passengers and I paid R2900 in total. The bus never arrived, no alternative transport arranged. No refunds only a promise of a voucher and just being sent back and forth with no resolution. How you refund with a non existing voucher for something that's your fault to begin with is beyond me. Imagine having to deal with the steess of loosing a loved one, having to make financial funeral arrangements and be ****med on top of it. Will never use your services, ever again.
0 replies
20 months ago
****mers
I booked book the Apm bus from Cape Town to Queenstown on the 07/96/2024 using Just Go. The booking was for 4 passengers and I paid R2900 in total. The bus never arrive, no alternative transport arranged. No refunds..Just being sent back and forth with no resolution. Imagine having to deal with the steess of loosing a loved one, having to make financial funeral arrangements and be ****med on top of it. Will never use your services, ever again.
0 replies
24 months ago
*** Bank
FNB blocked my business account,went to inquire in the branch,instead of helping me. I was given a number and email addresses to contact, and that was on Tuesday. 4days later I still have no answers and it's frustrating because I have bills to pay. Considering how high their banking charged are, you'd think they would provide good customer service but no that's not something they care about. I will definely be moving my business elsewhere.
53 replies
63 months ago
Good customer service
I recently ordered an item that did not fit the description. Their response was amazing,I was able to return the item husle free..no questions asked. And I recieved a full refund. Their constant updates and general customer service is amaizing.
0 replies
64 months ago
Non Delivery
For a company that promises to deliver within 3 days, it's sure been a long wait. The parcel was dropped off on the 22nd of December. I have made numerous phone calls where I was transferred from one department to the next until my call is cut off. According to their tracking system there was an attempted delivery, and this is a business establishment (garage to be exact) So no ways someone would miss it... I contacted them again, and they promised to deliver the following day which was on Wednesday the 30thm but guess what? still no parcel.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)