NM
Noxolo M
Active since Dec 2020
15
Reviews
0
Industries
Reviews
15 reviews2 months ago
Complaint Regarding Poor Customer Service and Staff Conduct
Dear Customer Service Team at Woolworths, I am writing to formally lodge a complaint regarding my in-store experience earlier today (Sunday) at approximately 13:00 @ Woolworths, Walmer Park, Port Elizabeth I initially visited the Food section, where I had a pleasant shopping experience. Thereafter, I proceeded to the clothing section to have my bra size measured so that I could purchase bras. Upon arrival, I was assisted by a male staff member who was polite and helpful. He informed me that the store was short-staffed due to it being a Sunday, with one staff member on lunch and another in the back office. I fully understood and appreciated his transparency. He then went to call the available staff member from the back office and returned to inform me that she was on her way. However, after waiting approximately 15 minutes, the staff member (identified as Phaphama) came out of the back office in a rush and dismissed me without acknowledgement. When I expressed that I had been waiting for assistance, she responded in a dismissive manner, stating that she was busy with another client and would assist me later. Her tone and attitude made me feel undervalued and unimportant as a customer. While I understood the staffing constraints and was patient during the waiting period, the lack of professionalism, courtesy, and basic customer care was unacceptable. When she eventually assisted me, the experience remained unpleasant. I raised my concerns about how I had been treated and informed her that I intended to lodge a formal complaint. Instead of addressing my concerns constructively, she dismissed them and made me feel as though I was the problem. Her response lacked empathy and accountability. She also indicated that she could call a manager if I wished to escalate the matter. I agreed and waited for managerial assistance while continuing to browse. Unfortunately, no manager ever arrived, and Phaphama disappeared without any follow-up. I ultimately left the store without making a purchase due to the negative experience. I find this situation deeply concerning for the following reasons: • A clear lack of professionalism and respect toward a customer • Poor communication and dismissive conduct despite reasonable patience shown • Failure to follow through on a request to escalate the matter to management • An overall breakdown in customer service standards expected from your brand • The negative impact this experience had on my willingness to complete a purchase Additionally, I expressed my concern regarding the inconsistency in how customers are treated, particularly the perception that people of colour are sometimes treated with less care and respect. This is a serious concern that should not be dismissed, especially in a customer-facing environment. In conclusion, this experience reflects poorly on the store’s service standards and staff accountability. As a customer, I expect to be treated with dignity, respect, and professionalism at all times, regardless of circumstances such as staffing shortages. I kindly request that this matter be investigated and that appropriate steps be taken to address both the conduct of the staff member involved and the broader customer service practices within the store. I would also appreciate feedback on the outcome of this complaint. Thank you for your attention to this matter. Yours faithfully Noxolo Mali noxolomali96@gmail.com 060 700 6634
0 replies
2 months ago
Formal Complaint Regarding Non-Delivery of Prescribed Flu Medication
Dear Klinicare Team I am writing to formally raise a complaint regarding the handling and non-delivery of my prescribed flu medication by your pharmacy. I visited the pharmacy on Thursday last week to collect my flu medication. I was assisted by Jaco, the pharmacist, who informed me that the medication was not in stock but would be made available and delivered on Friday. I specifically requested that delivery be made any time in the morning up until 15:00, which he acknowledged. I waited on Friday for the delivery, but no medication arrived and no communication was made to inform me of any delay. Instead, on Monday, I received a call stating that the driver was outside for delivery. No prior call or arrangement had been made with me, and unfortunately, I was out of town at the time, which resulted in me having to turn the driver away. On Tuesday afternoon, Jaco contacted me to inform me that the medication was ready. There was no apology provided for the delay, nor any explanation, despite the fact that I had been clearly informed that delivery would take place on Friday. I then advised him that I was still out of town and that delivery could be made any time from Wednesday. It is now Thursday, and once again, there has been no delivery and no communication from the pharmacy. As a result of this repeated lack of follow-through, communication, and accountability, I was forced to recover from my flu without the medication prescribed to me, which is unacceptable. I find the entire experience highly *********** and unprofessional, particularly given the nature of healthcare services and the importance of timely medication. Due to this experience, I will also be lodging a formal complaint with Klinicare Head Office. I expect this matter to be taken seriously and addressed accordingly. Kind regards Noxolo Mali
0 replies
7 months ago
Urgent compliant - outstanding refund for order 47692
Dear Spar2U Support I am writing to formally lodge a complaint regarding my recent order placed via the Spar2U app with Linton Grange TOP Spar in Port Elizabeth. • Order number: 47692 • Order placed: 14:15 on 12 September 2025 • Order delivered: 16:38 The order (two bottles of wine and two bottles of cider) was charged in full at R205,90. However, several issues arose: 1. Excessive Delay: The order was delivered more than two hours after being placed. At 16:00, I called the store to query the delay, only to discover that no one was aware of the order. It was only after my call that the order was prepared. 2. Poor Service Handling: When I raised the issue, the manager informed me that she “only deals with Uber Eats orders” and showed no urgency in resolving the matter. This was both frustrating and unprofessional. 3. Missing Items & Refund Issue: The delivery arrived without the ciders, as they were apparently out of stock. Despite this, the full amount of R205,90 was debited from my account. I was told the refund of R55,90 (for the ciders) would be reversed within 7 days. It has now been over a week, and no refund has been processed. This experience has left me extremely dissatisfied. The order process through Spar2U has proven unreliable, the store staff negligent, and the handling of refunds unacceptable. Funds are debited instantly, yet refunds are delayed indefinitely without accountability. I request that my refund of R55,90 be processed immediately. In addition, I urge Spar2U to review both the app order-handling process and staff training at this store to prevent such poor service in the future. Please confirm once the refund has been processed. Kind regards, Noxolo Mali 060 700 6634 / noxolomali96@gmail.com
0 replies
7 months ago
Late Delivery of Order Scheduled for 3 September 2025
Dear Takealot Customer Service I am writing to lodge a formal complaint regarding the delivery of my order (order no:187636894), which was scheduled for delivery before 17:00 on 3 September 2025. As of 17:27, the order had still not been delivered. I contacted two of your consultants telephonically to query the delay. Unfortunately, both were unable to provide me with any explanation as to why the driver had not yet delivered my order. This lack of clarity and accountability is highly disappointing. There has already been a delay with this order - it was placed on 19 August 2025 but only reached your warehouse on 01 September. That level of inefficiency is unacceptable. I find it extremely frustrating to pay for a service and not have it fulfilled within the committed timeframe. Timely delivery is a key part of the service I rely on from Takealot, and this experience has caused significant inconvenience. I expect a clear explanation for the delay, as well as confirmation of when I can expect my order to be delivered. I also request that steps be taken to ensure this does not recur in the future. I trust you will treat this matter with the urgency it deserves. Kind regards Noxolo Mali 060 700 6634 noxolomali96@gmail.com
0 replies
8 months ago
Compliment for Excellent Service – KFC Circular Drive, Port Elizabeth
Dear KFC Customer Care, I would like to commend the KFC Circular Drive, Port Elizabeth team for their consistently excellent service. Whether over the phone or in person, the staff are always friendly, kind, helpful, and patient, making every interaction a positive one. In particular, I want to highlight the exceptional service I received on Friday. After placing my order on the KFC app, I called to request a thigh as my piece. The consultant I spoke to was so sweet, friendly, and pleasant over the phone. She handled my request with such warmth and professionalism—it was truly a pleasure to be served by her. Please extend my gratitude to her and to the entire team for always going above and beyond. Keep up the great work—you are a shining example of excellent customer service. Kind regards Noxolo Mali
0 replies
10 months ago
Poor service and staff members
Good Day I hope this finds you well I am writing to express my extreme disappointment and frustration with the service I received at your Baywest Mall Port Elizabeth branch. On 14 June 2025, I visited the store to have my newly purchased Tempo watch adjusted, as it was slightly large. The store was empty when I arrived, and the manager, Candace, instructed me to shop around the mall and return in 15 minutes, assuring me that the watch would be adjusted by then. However, when I returned, the watch was not ready, and the consultants seemed occupied. When I inquired about the delay, James, the consultant at the front desk, was rude and dismissive, stating that they had customers to attend to. I pointed out that I had arrived first and was told to return after 15 minutes, but he disregarded my concern and walked off. I am appalled by the treatment I received and believe it falls short of American Swiss and TFG's values. I expect this matter to be rectified, and disciplinary action to be taken against the consultant. I request that the store manager contacts me immediately to address this issue. I hope that your company values customer satisfaction and will take necessary steps to improve service standards. Sincerely Noxolo Mali noxolomali96@gmail.com 060 700 6634
53 replies
11 months ago
Poor service
Good Day. I hope this finds you well. I'm writing to express my disappointment and frustration with my recent order experience. On Tuesday, May 27, 2025, I placed an order that was split into three. Order no: OD434522601917844100. While the first order was delivered successfully, I've been having issues with the second order, which was supposed to be delivered on June 2, 2025, according to the courier service. However, when I followed up today, I was informed that the products are being outsourced from a third party and will be delivered either Thursday or Friday. I'm extremely disappointed that this wasn't communicated prior to my order, and the lack of a specific delivery date is inconvenient and unprofessional. As someone who has just moved into a new apartment, I had planned to receive the goods on the initially communicated date. I urge Makro to resolve this issue promptly and ensure that customers are not left in the dark. It's concerning that payment was taken efficiently, but delivery communication has been lacking. Given Makro's reputation, I expect better. I hope this situation can be resolved quickly. I look forward to hearing from you soon. Best regards Noxolo Mali noxolomali96@gmail.com 060 700 6634
53 replies
11 months ago
Poor service and lack of communication
Dear Customer Service/DialaBed Manager I'm writing to express my disappointment and frustration with my recent experience with DialaBed. I made a laybye for a bed in January 2025 and settled the payment on May 27, 2025. Order no: 2000181118. However, despite multiple calls since Tuesday, I've been sent from pillar to post without any clear resolution regarding the delivery. The consultant I've been dealing with has been extremely rude and unhelpful, not even allowing me to explain my issue before dismissing my concerns. To add insult to injury, I've just been informed that the stock is available, yet DialaBed hasn't contacted me about delivery. I find this service extremely frustrating and *********** more especially that it is so easy for dialabed to debit money from our accounts but not deliver the expected service and expectations. I hope this situation can be resolved promptly and with immediate effect and for dialabed to deliver my bed as soon as possible. I look forward to hearing from you soon. Sincerely Noxolo Mali 060 700 6634 noxolomali96@gmail.com
58 replies
12 months ago
Poor service and unfriendly staff
Dear Nedbank I'm writing to express extreme disappointment with the service I received during my recent visit at Greenacres Mall, Port Elizabeth. Despite being a former Nedbank employee(former NB number: 329215), I was shocked by the slow pace, unfriendly consultants, and poor branch management. I waited over 45 minutes to enter the branch, only to be told there was no seating available despite vacant spaces. The consultant who assisted me seemed impatient and uninterested. Given my background in the banking industry and previous experience at Nedbank, I expect more from your team. I'm concerned that this level of service may not align with the bank's values. My visit was solely to resolve a profile suspension due to a recent *******, and I was disappointed by the lack of understanding and support. I hope you'll address these issues and improve the overall customer experience. Sincerely Noxolo Mali
0 replies
12 months ago
My experience was horrible
My experience was horrible. The agent took her time to process a claim that was submitted on Wednesday and only approved it now on Tuesday. The agent was not feeling any sincerity or remorse when it comes to how deep the situation was. The process is too long for also.
58 replies
Review Distribution
5 Star
3 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
11 (73.33333333333333%)