Nial H

Active since Jul 2009

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Reviews

22 reviews

3 months ago

Excellent Service from Theo and Bongani vs. Poor Store Support Game Cresta

A huge thank you to Bongani from Verimark at Game Cresta. He did everything in his power to assist me with a Genesis repair, showing true commitment to customer service. It is a shame that his efforts were met with such a hostile and dismissive attitude from the Game Customer Care department. Watching the store staff treat a colleague so poorly was professionally "disgusting" and reflected very poorly on the branch. Bongani, thank you for your help.

1 reply

TEVO (PTY) LTD

3 months ago

Thank you Theo (TEVO rep Game Cresta)

Theo at TEVO (Game Cresta) is an asset to the floor. While the store's general customer service was disappointing, Theo’s proactive attitude saved the day. He assisted me in finding a Verimark rep and later provided an incredibly knowledgeable comparison of various vacuum brands. His honesty and willingness to help, even with products outside his own range, was truly impressive. Highly recommended!

1 reply

Vodacom

29 months ago

Vodacom poor service accounts/customer care

I acknowledge Constantine from Kenilworth Vodacom for his patience and assistance. I still give Vodacom accounts/customer care a 1 star. Vodacom failed to correctly migrate two accounts to my wife's account, after my previous review the two numbers were finally transferred to her account but Vodacom continued to charge me 2 x R79 for the a special charge. I contacted accounts. According to my contract I'm supposed to pay R329 a month but they continued to charge me in excess of this amount. I spoke to Troy at the contact centre. I've not received a call or email to rectify this situation until today when I received 2 mails from Vodacom collection department. No emails or communication at all. For the record Vodacom, people want to speak to people not Tobi. When we have an usual problem Tobi is useless. And then Tobi tells you to send an email to customer care which results in an automated response telling you that service has migrated to Tobi. Cyclic argument. I really wish there was a real alternative to Vodacom and MTN, there's a huge gap in the market for a mobile service provider that cares about its customers!

2 replies

Overland Motorrad

29 months ago

Awesome service from Overland Motorrad

I'm happy to share that David is back up and working. The workshop is around the back from where the old shop used to be. David is known for his thorough work and enquiring mind. It's always a pleasure doing business with him

0 replies

Vodacom

30 months ago

Once again Vodacom failed

This is the second review about the same issue. The Vodacom staff dealing with Hello Peter Reviews are awesome, but they're let down by their colleagues who don't seem to have the same commitment. And TOBi is useless, chatbots don't replace people. Customer Care Reply; *** and Customer Care Reply; *** refer. On 23 January my wife handed in her application to take over two of my Vodacom numbers Kenilworth Vodacom. Bank statements, FICA was all completed - and subsequently confirmed by Kenilworth following my first Hello Peter review (002HSaJV4JRNAA3) I was informed that my account had been updated and the numbers transferred to my wife's account. On the 27 February, I logged onto my Vodacom account and found that the two numbers that were supposed to be on my wife's account were still on mine, but the number still belonging to me wasn't visible. I sent an email to customer care email address on the 27 and only received a reply on 1 March (002J5aJWVN4HKMA5) with the very (un)helpful) information that the customer service has moved to TOBi, but of course there's no option there to deal with this issue! I'm still paying for my wife and stepsons Vodacom bill, my bank is very unhappy with me because I went into the negative and will be charged because my request for how much would be debited (I couldn't see on My Vodacom) was sent to TOBi Can I have a real person who is capable of sorting this out contact me ...PLEASE!

2 replies

Vodacom

30 months ago

Terrible customer care

My wife and I decided to split our Vodacom account so that she would be responsible for her and her son's account and I for mine On the 24 January 2024 we went to the Vodacom branch in Kenilworth centre, completed the paperwork and provided the necessary bank statements. Understandably my account was charged for the full account at the beginning of February, but I received an invoice for the beginning of March and my wife and stepson's account has still not been removed from my account. I sent an email to the Vodacom customer care email, received acknowledgement, reference 002HSaJV4JRNAA3Q. This email referred me to Tobi, the chat bot who is useless at the best of times. Having a bit of a break in my hectic work schedule I called 082 135, had to hold while listening to the automated services, work my way through the selection process, finally get a person to speak to, do the whole identity check process, only to be told there's no record of my query but the operator doesn't want the reference number. So I start explaining the challenge and suddenly the call drops. Not at all customer care Vodacom. I was once again thinking of importing my MTN number to Vodacom but I really don't see any advantage as both have terrible customer care

4 replies

MTN South Africa

45 months ago

Poor administration

MTN doesn't respond to reviews here. I've had an ongoing (years) issue trying to update the email address that my statement is sent too. It seems that MTN has a front and back end that don't talk to each other. I finally had enough and went over to prepaid yet money is still being deducted from my account

0 replies

Masterstart

63 months ago

Masterstart Business and systems Analysis Principals and Practices - Give this one a skip

I registered for the Business and Systems Analysis Principles and Practises short course. I attended until Module 7, following a benchmarking process on LinkedIn, I decided to withdraw from the course as what is being taught doesn't follow international best practice. Generally, poor quality course material, dates of forums not updated and little to no engagement by the lecturer. The forum is structure to only run from Sunday afternoon to Monday 17:00 with little discussion or interaction. The course isn't accredited, rather attend a course accredited with the IIBA.

1 reply

Samsung South Africa

67 months ago

Samsung two-step verification problems

Firstly, I'm not sure that this is for Samsung South Africa, but there isn't an option for Samsung accounts. I now lodged 3 requests to obtain reset codes for my account as the number associated with the two-step verification is no longer accessible/available. I get the same response each time, which doesn't help.

1 reply

Capitec Bank

69 months ago

If doing international payments don't use Capitec Bank

If you're wanting to conduct international business avoid Capitec Bank. I made a payment for goods in South Africa and after much delay Capitec has sent the funds back to Malawi without making any effort to contact me - or more correctly, respond to my email to their forex email address

2 replies

Review Distribution

5 Star

9 (40.9%)

4 Star

1 (4.5%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

12 (54.5%)

Nial H

Reviews

Excellent Service from Theo and Bongani vs. Poor Store Support Game Cresta

Thank you Theo (TEVO rep Game Cresta)

Vodacom poor service accounts/customer care

Awesome service from Overland Motorrad

Once again Vodacom failed

Terrible customer care

Poor administration

Masterstart Business and systems Analysis Principals and Practices - Give this one a skip

Samsung two-step verification problems

If doing international payments don't use Capitec Bank

Review Distribution

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