MD
Mimi D
Active since Jan 2021
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Lupa Osteria poor customer service.
Visited Lupa Osteria, westville. I wanted a great meal to seal off the weekend. I ordered the Chargrilled Sirloin… it was to come with a bed of mushroom white wine risotto. The risotto was overcooked and incredibly dry. Not once sis the waiter check up on me after he gave me my meal but the manager did walk around and aak me if I was happy with my meal. I told him I’m not and that the risotto was not cooked well. He said sorry and walked away. I feel like more could have been done to rectify the situation.
0 replies
5 months ago
*****ulent access to my account information
Urgent – *****ulent Access to My Account Information HelloPeter Team, I bought a car from Hyundai, and recently discovered that an unknown person, together with an employee ,Lungi, used my documents to access my account details. I only found out because I received an unsolicited verification message. This breach of privacy is extremely concerning, and I want Hyundai to investigate and confirm my data is safe. Please assist me in getting a resolution. Thank you Mimi Dlamini
0 replies
20 months ago
Dial direct never follows up on time with their client complaints/ claims/ concerns
I submitted a claim for motor vehicle accident with DialDirect a month ago. They have continuously caused for the repairs process to be delayed and this is mostly due to them not getting back to people on time. With that being said, my car hire has expired and car isn’t fixed and the delay is on their side. Europcar wants their car and I’ve been trying to contact Dial direct for assistance but all they keep saying is that they’re escalating the matter and someone should call me about it soon… nobody has called me and I’m stuck at home with no way forward. I’m still waiting for feedback and when I asked, there’s nobody that I can directly escalate this issue to. How is this the case? Everyone answers to someone. Or do we go straight to the ombudsman? Can someone please advise
159 replies
27 months ago
Dial direct doesn’t care about customers
I’ve been trying to contact dial direct for over an hour now wanting to request a courtesy car but nobody has been able to assist me. Everyone is transferring me to the next person. I even tried calling the lady dealing with my claim and I haven’t even gotten through to her. I’m now stuck at the panel beaters about to Uber myself home but have no way to move around after that. I downloaded the app on my phone to only see that the premium went up but the service delivery is terrible.
174 replies
31 months ago
Dialdirect goes my give a damn about customers
Scratched my car in the first week of August and put in a claim. Had difficulty uploading pictures on the link provided so I ended up emailing them to the provided email address. Not only did they not respond to my email and texts on the app but they also decided to close my claim and claimed I advised them to do so. I called the customer services and they advised I resend the pics on the same email address, I did but still, an entire month later, they’ve been dead quiet.
262 replies
42 months ago
Poor quality frames
I’m about to visit Torga optical for the third time in less than a year so that they can repair my glasses. It’s such an inconvenience because I stay so far from the curt which means I’ll have to waaaaaaaait till I go home. I’m annoyed because these frames are mad expensive but are really giving street vendor quality. I wouldn’t recommend this brand to anyone and it’s unfortunate that I’m only finding this out too late. Liiiike, how is the same lens falling out in under 2 months??? For the second time?? No ways!
0 replies
43 months ago
Terrible Vodacom Customer Service
I called the Vodacom customer care line (135) on 19/09/2022 at 20h13 where the phone was answered by a male by the name of Thapelo. I was calling to enquire about the unusual data charger I was experiencing and needed clarity on what might have been wrong because I’m a loyal Vodacom customer for years. He then rudly told me that he was going to “put his head on a block and refund me” and that “he wasn’t going to go back and forth with a customer” -im paraphrasing but in between the chat he kept making snaaks remarks and sounds. I ended up telling him that he shouldn’t make me feel guilty for refunding me because I did feel that my data was depleting in an unusual way. There’s no way I could buy 2G and it finishes in +-an hour and then another 2G while that depletes in +-45 min while I’m only on WhatsApp and twitter. At the end of it all he said he doesn’t have to refund me and that he’ll rather log a claim and I’ll get a reference number for my call. This is all after I wanted proof , in writing, of my alleged data usage. He dropped the call on my ear and I still haven’t received a reference number. Can somebody please attend to this matter because I’m a paying customer and we have rights and appropriate channels that we can go through to ensure that this doesn’t happen again to myself and other customers. Please don’t ever think we South Africans don’t have a voice.
266 replies
50 months ago
Let’s all leave netstar
I’ve called netstar customer services a couple of times to arrange fitment of my tracker in my new car. It’s been over a month now and they still don’t pitch on the days they’ve promised. On top of that, they have the audacity to deduct their instalment!!!
265 replies
61 months ago
Blue Security has very poor service at an extremely high price
I’m so tired of this company’s incompetence. We pay them every month for our security but on countless occasions I’ve reported a faulty alarm and it takes over a week for them to get back to today. I reported a technical issue a week ago and I was promised feedback by the end of the day. Now I just called again for an update and I’m being told that the technical team is now off duty. I’m really upset because paying that R980 per month is not a joke, especially if you’re not even getting the services you pay for
53 replies
64 months ago
Office London Pavillion refusing refund for purchases item
I bought vans sneakers at Office London Pavillion for my toddler , only to find that they don’t fit him. I couldn’t find the slip but I had a gift receipt, which I didn’t request since my son can’t exactly return a gift. Anyways, I work 3 hours from Durban and asked my partner to return the sneakers for me. I was told he can’t return them because he doesn’t have the original slip. Surely the gift receipt is proof enough that the sneakers were bought there. I called the Manager and was even willing to give them my bank statement as proof that I did purchase from them. The manager seemed to understand my story but he still couldn’t assist so the next best option, he said, was for his senior to get back to me. ... Christmas was over a week ago, I called around the 22nd/ 23rd December 2020 and nobody has contacted me yet. As far as I know, having proof of purchase from a banking app or bank statement is proof enough for you to be able to get a refund. There is always some sort of code on the cellphone bank notification/ banking app/ bank statement that they can trace as proof of payment. Us showing them this is for them to trace on their side so they can find the purchase but not office London at Pavillion, they want the original slip. Worst part is that I’ve had this problem with them before and the very same manager was able to refund me. I wonder what exactly has changed this time
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (100%)