KS
Kumar S
Active since Jan 2021
25
Reviews
0
Industries
Reviews
25 reviews4 months ago
Brilliant Service - Have your cake and eat it.
Maybe this review is out of pure frustration, I was insured with Dial direct some 15+ years ago, and I must admit, they were good until I reviewed an insane increase after 10 years where I requested a review and the response left me in awe, it's wasn't my vehicle decreasedin value but because a 6 year young car had metallic paint, no claims logged and a blunt response without assistance. I requested a cancellation , would you believe I received a better offer than what my premium was, great value placed in me. Again I must admit I dealt with some good people and a few not to write home about. I did cancel main policies however continued with the value add one's , scrath and dent, being the one. Today I called in and ...........this is the mail I sent from a highly frustrated client. To Whom this may concern!! I am really not disappointed as when it comes to South African standards , one never gets the best in service, this is how it’s done is the perception and the sheep follow. Calling in to log a claim that took 18 minutes only to be told, go to a Glassfit fitment center to get evaluated for a “scratch n dent” claim. Much like our government, let’s vote in a grade 3 to become president. After a highly frustrating interaction, I thought I firmly requested to have a senior person call me in the next 5 minutes, how stupid of me to think I was that important. ( Still awaiting that call 3.5 hours later.) I left a message on the webpage and wow within a minute received a call, ( new business get’s their vote) only to be redirected to the wrong department and then redirected again to claims “scratch n dent”. A total of 30+minutes on the phone, It was such an inspiring call, I will now have to wait until Friday to get a digital message to upload a picture of the vehicle I am claiming against. This must be a messaging service using transnet as a service provider, the message leaves today and arrives the scenic route via Cape Town to my phone on the 19th hahaha. Disgustingly funny. I’ll put it down to cable theft covered by dialdirect. I suppose people evolve and move on from such. I really want to thank dialdirect for such great service, you must be proud to have such dedication and professional support. 5 easy steps to claim , spread over 5 business days to get an answer. Please don’t call me when you get my cancellation request, HelloP will share how pathetic your team really is. Dialdirect, same philosophy as A&G. No surprises there. Birds of a feather. Now I wonder who’s going to take my call when AI replaces the *********** people. You’re not that far from saving more money on the value added services. Thank you kindly for your brilliant acknowledgement today. I know the value add I paid for was just that, a financial add to dialdirect and a devalue of me as a client.
106 replies
8 months ago
Poor Service and Support ( Vodacom Irene )
It does not take a lot from going Hero to Zero in a blink, That is Vodacom Irene for you, excellent in assisting with porting over and for an upgrade, promise the world and only to deliver nik-naks. Contract renewal done just over 3 months ago, Salesman at Irene was quick to advise the contract I saw online was available through them as well, I did a double upgrade, phone and tablet. BTW - did not receive the smart watch as per online offer - was not advised about this and ******** me, did not read through what I signed so I don't have a leg to stand on, with this argument. Collection of hardware arranged for a time and date, only to arrive and be told the salesman is on leave with no-one having access to his table, fortunately there was someone who did assist, profusely apologizing for the poor service received, I did mention the smart watch and am still waiting for that call. The apology is not well received as it was short term memory or getting rid of the problem tactics. Last week I went through to get a cover and screen protector to be told my "NEW" cell phone is a "OLD PHONE" - new contract rennewal, no covers available and only a screen protector for R299.00. No screen protector for the tablet as well, this is something that was offered to me as a better option!!. I did manage to get a screen protector and cover far less than the above price from I dare say it "competitor" who surely specializes in OLD goods lol. No screen protector for the tablet though, even from competitors. Great going Vodacom, should I be looking to buyout my contract and look for a new service provider, your sales support is doing a fantastic job with getting rid of your "JUNK" to us the unsuspecting consumer.
106 replies
16 months ago
Non-Existent Communication
I am expecting a package, receiving updates from my purchasing service provider Unfortunately their allocated service provider in South Africa is not on thier wave-length. You call Fastway couriers on thier 011 / 010 numbers and you get a voice note with a mention of prioritizing wattsapp responses. Suppose in South African terms not getting any response for 5 hours , one should be greatful. Who knows maybe their priority is 24hrs and telephone is 48hrs. Right now just hopeful I don't have anything damaged in my package as god knows how busy and under-staffed this entity must be for taking their service levels to outside returning a wattsapp message for 5 hours. this is one Courier that I will not be utilizing in a personal or business capacity.
0 replies
26 months ago
Clicks - Staff follow the *********** leaders
Clicks - Irene Village Mall should be shut. Service, security and communication are not in their vocabulary. It's been a month now and I am still waiting for that return call from either the Manager, Regional or Client Services. It is all good to take my details on receipt of an acknowledged complaint to get rid of me. The first time - standing in the queue to pay like most clients will, the cashier calls a person from behind me , no apology or request if this is OK with me, I guess I was invisible to this individual. Begining of this month , I walk-in with a trolley ( pick n Pay packets - groceries ) and security stops me whilst I am already in the store and starts to close my bags. I was rightly infuriated , this is groceries , my wife was busy purchasing cosmetics. I stopped him in his track. I was irate and argued on what the hell is he doing. I saw another client with a different bag -NOT SEALED - he tells me its a Woolies bag - it does not have to be closed??? this joker ( one person ) has to be at all parts of the shop at any given time , tabs on entry, exit, following clients , being a ****** as he chooses who to stop and definitely Woolies and Pick n Pay bags are SO different, why seal one and not the other. I spoke to the manager who was to get back to me on this episode. anyway there is a Dischem down the road. I guess Clicks don't value their clients - as I see there isn't any responses or acknowledgements to other complaints on this site. They just don't give a damn and their managers and staff follow . Hopefully many people do read up on stores and this will give them a guide to stay away!!!
0 replies
27 months ago
Estee Lauder - @ Edgars Centruion - Poor Service
Good-day To Whom it concern’s Re: Repeat Poor Service Thank you to the supporting brands for assisting with alternative contact details to have included in this mail, Where does one start, Employee’s – @ Estee Lauder Counter, @ MAC Counter and most other brands when you have 3 groups of Edgars customer service employees all enjoying their group discussions. 11 Employees in total that does give a damn about clients in front of them. MAC’s service center closed at 16H30, Estee Lauder just the same. It must be great for business and for the supporting brands to have such Individuals represent them at Edgars Centurion. Because of their poor service I will not be supporting these brands and Edgars in totality. Management – One two previous occasions I complained to the store manager or so told and I experience the same for a third time yesterday. Quite obvious this is a weak leader manipulated by staff. General service – How is it possible , I get directed to an alternate pay-point and with my stubbornness ( yes my demand for service ) a lady can assist , ( utter laziness and disrespect for me as a client ) Should I take it further and create a more serious alternative, does Edgars Staff prefer to service ‘’black – South African people “ and ignore everyone else in their sight. It was a shock when this was mentioned yet it felt that way. The lack of energy and initiative to help a client was shocking. Call for a manager – yet again a department manager ( friend of staff ) comes through to assist and apologise. Where is the store manager, BTW , I still await a call which I was promised. Employees at Edgars Centurion are just to happy collecting a salary at each month end, if my experiences are anything to go on, it is an accepted norm not just by Edgars but their supporting brands, RCS introduced a number of changes to protect their interest , not that of the client , I believe this voice should be echoed whenever possible and I will vent it. It is a real pity that South Africa is in such a ruined state of poverty and unemployment ,accounts are required to clothe and feed one’s self. Paying interest to have an average daily life. Seems the foundation has been set, standards are followed by the employees of RCS at Edgars and their various brands as set by employers , RATHER LOW!!!. It’s a pass for me, Edgars a third grade store , lacking class, professionalism and respect with themselves and the products they sell.
0 replies
27 months ago
MAC Counter @ Edgars Centurion - Poor Service
Good-day To Whom it concern’s Re: Repeat Poor Service Thank you to the supporting brands for assisting with alternative contact details to have included in this mail, Where does one start, Employee’s – @ Estee Lauder Counter, @ MAC Counter and most other brands when you have 3 groups of Edgars customer service employees all enjoying their group discussions. 11 Employees in total that does give a damn about clients in front of them. MAC’s service center closed at 16H30, Estee Lauder just the same. It must be great for business and for the supporting brands to have such Individuals represent them at Edgars Centurion. Because of their poor service I will not be supporting these brands and Edgars in totality. Management – One two previous occasions I complained to the store manager or so told and I experience the same for a third time yesterday. Quite obvious this is a weak leader manipulated by staff. General service – How is it possible , I get directed to an alternate pay-point and with my stubbornness ( yes my demand for service ) a lady can assist , ( utter laziness and disrespect for me as a client ) Should I take it further and create a more serious alternative, does Edgars Staff prefer to service ‘’black – South African people “ and ignore everyone else in their sight. It was a shock when this was mentioned yet it felt that way. The lack of energy and initiative to help a client was shocking. Call for a manager – yet again a department manager ( friend of staff ) comes through to assist and apologise. Where is the store manager, BTW , I still await a call which I was promised. Employees at Edgars Centurion are just to happy collecting a salary at each month end, if my experiences are anything to go on, it is an accepted norm not just by Edgars but their supporting brands, RCS introduced a number of changes to protect their interest , not that of the client , I believe this voice should be echoed whenever possible and I will vent it. It is a real pity that South Africa is in such a ruined state of poverty and unemployment ,accounts are required to clothe and feed one’s self. Paying interest to have an average daily life. Seems the foundation has been set, standards are followed by the employees of RCS at Edgars and their various brands as set by employers , RATHER LOW!!!. It’s a pass for me, Edgars a third grade store , lacking class, professionalism and respect with themselves and the products they sell.
0 replies
27 months ago
Edgars / MAC / Estee Lauder - Poor Service
Good-day To Whom it concern’s Re: Repeat Poor Service Thank you to the supporting brands for assisting with alternative contact details to have included in this mail, Where does one start, Employee’s – @ Estee Lauder Counter, @ MAC Counter and most other brands when you have 3 groups of Edgars customer service employees all enjoying their group discussions. 11 Employees in total that does give a damn about clients in front of them. MAC’s service center closed at 16H30, Estee Lauder just the same. It must be great for business and for the supporting brands to have such Individuals represent them at Edgars Centurion. Because of their poor service I will not be supporting these brands and Edgars in totality. Management – One two previous occasions I complained to the store manager or so told and I experience the same for a third time yesterday. Quite obvious this is a weak leader manipulated by staff. General service – How is it possible , I get directed to an alternate pay-point and with my stubbornness ( yes my demand for service ) a lady can assist , ( utter laziness and disrespect for me as a client ) Should I take it further and create a more serious alternative, does Edgars Staff prefer to service ‘’black – South African people “ and ignore everyone else in their sight. It was a shock when this was mentioned yet it felt that way. The lack of energy and initiative to help a client was shocking. Call for a manager – yet again a department manager ( friend of staff ) comes through to assist and apologise. Where is the store manager, BTW , I still await a call which I was promised. Employees at Edgars Centurion are just to happy collecting a salary at each month end, if my experiences are anything to go on, it is an accepted norm not just by Edgars but their supporting brands, RCS introduced a number of changes to protect their interest , not that of the client , I believe this voice should be echoed whenever possible and I will vent it. It is a real pity that South Africa is in such a ruined state of poverty and unemployment ,accounts are required to clothe and feed one’s self. Paying interest to have an average daily life. Seems the foundation has been set, standards are followed by the employees of RCS at Edgars and their various brands as set by employers , RATHER LOW!!!. It’s a pass for me, Edgars a third grade store , lacking class, professionalism and respect with themselves and the products they sell.
0 replies
30 months ago
Edgars - Centurion - Chatsworth & Pavilion
It does seem since Edgars has crossed over to the RCS group, there is a lack of discipline and customer service with employees, This does come across as a generalized statement and will not class everyone however my experience with Edgars in nothing to write home about, walking out of Edgars at the Pavilion and Chatsworth due to poor service or no help at all , to Centurion where the staff open the doors at 09H00 but service centers are not. @Centurion, Mac / Revlon counters should be closed , maybe staff come to work with the mindset of ''another day to doll my self up with FREE make-up'' Reminder people , you service the public that walk-in and purchase thus keeping you employed. Management ( Hendina Madelebele) uses the excuse there is two shifts that operate hence the service centers are NOT open, absolutely great management to have two shifts be open and closed at the same %***%$ time. Getting shoved to a third till point for the attendant to leave to another service center to assist a colleague ( Total incompetance and oblivious to clients awaiting service ) Superb management skills, seems there are similarities to unions and government, groups gathering and having their conversations whilst waiting for business rather than : Good-morning / Hello , how can I assist you? I can assure you service, quality and all round ambiance of the stores have deteriorated. How do you justiy incompetance on all levels. Edgars stores need an overhaul of staff, maybe a competancy scale of test to get above average service attendants that will do thier jobs and add value to a customers shopping experience. I can assure Edgars , this wiill be the last month I will be shopping there ever!!! I have initiated closing my account.
0 replies
31 months ago
How do you serve food you will not eat yourself?
Montecasino is such an amazing place to visit, a place of fun and entertainment. Saturday the 7th of October was one of those days , with the SA Gin Festival event in full swing from about mid-day. Unfortunately with such an event ,catering is not great for vegetarians hence my visit to Fego , It is the first time I have ordered a meal from them. ( Previously just desert and hot drinks ) from my experience on Saturday they should stick to desert and hot drinks. From the onset, my wife ordered a mango based drink which on arrival was light colourless and tasted more like passionate fruit. Did taste good but definitely not what I ordered, in the interest of not wasting my time we kept the drink. The cappuccino I ordered was good. Main meals one was average and the other a disaster. Halloumi and stuffed mushroom, portion looked great , however after you cut into the mushroom and the water started dripping out. Standard has been set. I ordered the Vegetarian pasta which was supposed to be plum tomatoes, linguine, calamata olives, capers, onions , parmesan shaving and basil pesto. What I got was a tomato based pasta, with short bits of linguine , no basil and pesto , capers replaced by mushroom ( I was asked for this change as there was no capers available ) , no basil and pesto and definitely no parmesan shavings. The parmesan served on the side was aged, hard , discoloured , like the garlic a distasteful brown. I called the waiter for service and asked the question , would you eat what you have brought , and the immediate response was no.....why the F****** would you serve a paying client food that you would not eat. Later I called for the manager and I did say I would give the chef a lesson on how to prepare this dish according to what is on their menu. An apology was made with new sides of parmesan and garlic brought to the table. I did not have as it was 10 minutes too late. I did go up to the Manager to chat to the chef on his take of this dish, apparently it is Napolitana sauce and the basil and pesto is garnish , I was so irate with them , I did not ask about the shaved parmesan. They did learn some of my Italian words of encouragement on how not to treat their clients, if you cannot eat the food yourself, why service your filth to paying clients. Your chef needs some training , taste some of the foods and see its presentation from the competition, maybe a visit to another establishment that does the same scope of food service , Pizza Vino, Cappuccinos, Parrots etc. Fego Montecasino defends their pathetic quality , apologies are for comfort of their mind , I gathered this upon my interaction with the manager , chef, staff when my compliant was voiced. Like I said , they got a lesson in Italian unfortunately with the levels of competence that is employed at this establishment, it has fallen of their deaf ears. How has Montecasino and Tsogo Sun aligned themselves with this franchise , the visions are miles apart, one has great value on service and quality the other has no resspect for anything.
0 replies
35 months ago
Great Service *****Vodacom Irene Mall
Updrade done without any delay - New contract was a slight problem but with improved communication and intervention from owner Verna Mathee , service was close to perfect. Thank you assistant Manger Ruan for your service with a smile even after I was a little difficult. Great service from Dani for the welcome and information provided without hesitation. Further acknowledgement to Manager Ian. Great job Guys - I truly appreciate the service received.
53 replies
Review Distribution
5 Star
3 (12%)
4 Star
2 (8%)
3 Star
0 (0%)
2 Star
2 (8%)
1 Star
18 (72%)