LM
Lethumusa M
Active since Jan 2021
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Duplicate Debit Orders – Urgent Attention Required
I would like to follow up on the progress of this investigation and kindly ask if you are able to provide an estimated timeframe for when the review will be completed and feedback shared. In addition, I would appreciate some clarity on how the system allows the same IMEI number to be covered or billed more than once. Understanding this process will help me better assess how the duplicate debit may have occurred. Please let me know if any further information is required from my side to assist with the review.
0 replies
3 months ago
MTN Device Insurance – Paying monthly premiums but forced to pay for assessments and do insurer’s work
I am extremely disappointed with the service I have received regarding my MTN device insurance claim. I have a Samsung S23 FE on contract with MTN and I pay monthly premiums for All Risk insurance specifically to avoid out-of-pocket costs when the device develops faults. I logged a claim via the MTN app due to poor battery life and a faulty charging port. Instead of arranging an assessment as part of the claim process, I was instructed by the insurer to take the device to an authorised repair centre at my own cost, obtain an assessment report, and submit it within 5 days failing which my claim may be rejected. This is completely unreasonable: I already pay monthly insurance premiums I am now being forced to pay additional assessment fees The insurer is shifting their operational responsibility onto the customer A 5-day deadline is unrealistic and unfair An All Risk policy should cover the assessment and logistics of determining a fault, not penalise the customer before a claim is even considered. This process feels deliberately designed to discourage claims rather than support customers. I expect MTN and their insurance partner to: Arrange and fund the assessment themselves Stop pushing administrative and financial burdens onto paying customers Honour the intent of an All Risk insurance policy At this point, the service received does not match the premiums being paid.
0 replies
3 months ago
Settlement Paid but Debit Order Not Confirmed & Calls Disconnected
I paid a settlement in full on 24 January 2026 for my FinChoice account. A debit order is scheduled for 28 January 2026, yet as of 27 January 2026 I’ve received no confirmation that the account is settled or that the debit order is cancelled. I called the call centre three times today for clarity. All three calls were ended by agents, and the last agent was rude and unprofessional. I can provide call times and request the recordings be reviewed. I simply need confirmation that no debit order will be processed, and clarity on how an incorrect debit would be handled. Very disappointing service.
168 replies
5 months ago
Urgent Escalation Required – Incorrect Refund Amount | Order
Hi Makro Support, I am writing to express my serious frustration regarding my pending refund of R5,750, which was supposed to be paid by October 2025. However, according to my bank statement, I only received R282 on the expected date. Please note the details below for your urgent investigation: Order Number: OD435593093715788100 Refund ID: 12203561692743110575 Expected Refund Amount: R5,750 Amount Received: R282 Your WhatsApp support team has been unable to assist, and I kindly request that this matter be urgently escalated to the appropriate department. Attached is my statement for reference. I look forward to your prompt resolution.
371 replies
7 months ago
Panic Button Still Not Delivered After Weeks of Empty Promises
I had a tracker installed on my vehicle, and at the time, I was informed that the panic button was not available but would be delivered separately. A week later, I followed up and was told delivery would be arranged. It's now been over two weeks, and I still have not received the panic button, nor have I received any further updates or communication. This delay is extremely disappointing, especially given that a panic button is a critical safety feature. I have made every effort to follow up, yet the promises keep falling through. This level of service is unacceptable, and I’m left feeling frustrated and unsupported. I hope this review prompts the company to take customer service and safety more seriously.
53 replies
8 months ago
Hournoring fees
Hi I have sent an email this is my ticket number [#Ref: 289436146], Budget deducted before the agreed date, there were no enough funds and my bank is charging me with hournoring fees.
53 replies
10 months ago
Partition 1 fauly
I have a faulty unit in my house as a result when I leave my house I can arm because its complaining about the faulty part, I tried reaching it out without any success. I want to cancel my services with you and I wont pay any cancellation fees because you are not doing your job.
56 replies
13 months ago
Charged with honoring fees
This is the 3rd month whereby you guys are debiting my account before the actual date we agreed on, now my bank is charging me hard. I want that money back.
53 replies
13 months ago
Honoring fee reversal
For the past two months I'm being charged with honoring fee all my debit orders are set for the 26th of each month but on the 25th of each month I'm being penalized for not having enough funds for debit orders to go through. I sent an email I didn't even receive a reference number. Thank you
53 replies
14 months ago
No Accountability
My house address as well as my name is wrong on the statement I logged a call with support on the 14th of Jan 2025, e-Joburg Support Ticket - Acc: 558758544 // Call Ref: 35351. I did send an email to Fosinboundquerylog@joburg.org.za they never responded. Again I escalated to Ombudsman City of Johannesburg OCOJ25/00013853. They advise I get in touch with CoJ Revenue of which I did but my query is still not resolved.
0 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (82.3529411764706%)