HE
Heather E
Active since Jan 2021
7
Reviews
0
Industries
Reviews
7 reviews49 months ago
PSG Insur and ABSA Insurance Disgraceful
ABSA insurance along with PSG Insurance Brokers should be ashamed of their service. We submitted two claims in December 2021 and received a disappointing outcome last week. The service provider created their own claim and performed the work on the house (it's been sold so we're not there). They lost the original claim and got us to complete forms in retrospect. We had to fight through service provider errors. PSG is trying to frame the final outcome as being generous in their effort to match the gutters but the service providers removed the gutters and damaged them without instructions to remove so they had to pay to have them replaced. PSG informed us that our claims were approved but they only completed the repair to the ceiling and not the place where the leak came from. After 4 months of fighting with PSG, they did not honour their email which said that the roof claim had been approved. Various role players from PSG tried to get involved and were completely confused and added to the stress of the situation. We have not received an apology from PSG through this entire process, which is the least they could have done in terms of customer service. But didn't bother. ABSA's repudiation letter also contained incorrect information wrt the claim for the gutters. I'm not sure that PSG has infomed ABSA of all their error but it definately by default reflects badly on ABSA aswell. This case is going to the Ombudman next week.
74 replies
50 months ago
A A Insurance and PSG Insur are a no no
Don't go near this company. We submitted a claim in December, infoemed that the claim had been approved and then the work wasn't done. On inquiry the renaged on the approval and an incompetent assessor was sent out and they have take 3 months to decide to reject the claim. They have treated us unfairly with horrific customer service.
159 replies
56 months ago
Brilliant Service
Wow, brilliant service! Completely reliable and work quickly. They also give you an honest perspective on what you can or can't expect. We've used them twice and can definitely recommend them.
53 replies
62 months ago
ER24 Disgraceful
My 84-year-old mother was recently transferred between two hospitals for an elective procedure. The sending hospital has a payment agreement with ER24 but unfortunately, there has been an issue with payment. ER 24 has taken it upon themselves to send my mom distressing letters of final warning, etc even after we as a family have asked them to address the non-payment with the sending hospital as we as a family were never included in financial commitments around her transfer. There behavour has been similar to that of tow-truck drivers at the scene of an accident. Disgraceful!
0 replies
64 months ago
Takealot Congratulations
The entire system is seamless. Even when errors occur, they notify you and fix before you're even aware of it. Friendly and responsive!
0 replies
64 months ago
BunnyHop
BunnyHop are are warm friendly until they eventually collect your document. They don't inform you when there's an error on ot ie marriage date. Thry don't tell you when youapply that of theteare error they don't assist and if you are not in Durban you will have travel to Durban for to rectify it. They lack transparency.
0 replies
64 months ago
Uber Eats, cancelation is impossible and at your expense
I won't use this service again. I wasn't able to use my cash wallet funds for my order and the clicked on cash payment hoping it would go through with cash wallet amount deducted. This didn't happen so i tried to cancel the order immediately. The app kept saying submission error. I then tried to find a contact number for Uber Eats but it couldn't find one, i tried calling Debonairs directly to cancel and after a long explanation the call center person told me that I needed to call the store. The number I dialed was for the actual store but apparently only call centres can put you through. I then asked the store to cancel the order but they said they couldn't as they were 3rd party. Debonairs gave me the number fir Ubdr Eats. I then called Uber Eats which had a high call volume. By the tiime i had failed cancelation on the UE app, failed to find a UE contact number, failed too find Debinairs Rondebosch telephonically first time as it was acall centre and failed to convince the staff at Debonairs to cancel the order.. The order was being collected by the UE driver. I then tried to call UE. Automated voice said high call volume. I thne tried to call the UE driver but another automated voice said the number could not be recognized and ccouldnt cinnect the call. I then called from the mobile number on the order and it still couldnt connect so i clicked the call button on the app which also said it couldn't connect. I then tried UE number again. After the high call volume issue again an agent answered. After explaining everything i had done to cancel the order he insisted that i still had to pay as the food had reached the preparation phase before canceling. I had by then been trying to cancel fir approximately 30 minutes!!! He told me that i still needed to pay the driver, then call him back and then they would refund me the amount or i would have to pay for the cancelation. Basically Ihave lost my cash wallet credit and its completely due to UE making it completely impossible to cancel timeously.
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)