LO
Linda O
Active since Aug 2009
164
Reviews
0
Industries
Reviews
164 reviews3 months ago
DPD should give customers sufficient notice & answer the phones
Placed an order with Amazon & the courier company DPD would deliver. Received sms regarding parcel was out for delivery and try to call but it's a pre-recorded & hung up after a while. When the guy called to tell me he was outside my property, told him that I had tried to call DPD & asked if I phoned him when I got home & his response was that he didn't think so. The advantage with TakeALot is when you are notified of the delivery there is the option to change delivery date.
0 replies
5 months ago
Shocking service when doing a return
Last week bought some items & delivered. Disappointed that the 1 item was not X/XL, more likely S/M, so completed the return to collect & no option for a Saturday. Next day had to go to the mall & knew there was a depot so I mailed Contact Us & was sent a response that system had been updated. NOT & was told they would collect. Received a SMS that they were unable to collect & reschedule but no one called when supposedly at my property, as they do when delivering. Again communicated & told that collecting had been rescheduled. Does the company actually have processes in place as it now stands system was not updated & person doesn't call when at the property to collect.
0 replies
10 months ago
Cancel Pet policy with immediate effect
Had never been keen on pet insurance as years ago when I looked into this & what I required was not covered incl sterilization etc. My pets are always extremely well cared for, from A-Z. Well aware of all costs which were always covered, no problem. Guess on a moment of stupidity, decided to look into this again & opted for Outsurance. Was very clear with the advisors about what I required & calls are recorded & both confirmed that costs would be covered. Last week submitted a claim & feedback was that cover was excluded in the policy. No issue with lady from Claims who escalated it after our discussion. After saw online that a customer whose pet was diagnosed with pancreatic cancer was rejected. All cancer was one of my stipulations & then checked the policy & every single thing that I insisted on with both advisors are excluded. There is no excuse & not interested in anything they have to say - CANCELLING WITH IMMEDIATE EFFECT. Should not have trusted the advisors who probably work on commission, don't know or care. Have paid in excess of R4K on contributions which has been a waste. Have sent mails to Cancel & per policy pro-rata monthly contribution is applicable. Rating from a 10 to a 0.
159 replies
12 months ago
Great Service from Ovayo - Really appreciated.
The service and care from Ovayo Mayiya was outstanding. It was the first time submitting a Pet Insurance claim and to avoid selecting the wrong option in the online form, requested a "Call Back". Ovayo was great and she explained everything and sent the mail as she said she would. The completed claim with supporting documentation was then submitted and then she called again to say the claim was approved. Thank you Ovayo.
58 replies
15 months ago
Again, shocking service
Communicated with Std regarding an issue that I was unable to resolve on my profile which I think is ridiculous as it is my money. Anyway, the mail was forwarded to Complaints Resolution who in turn sent me what appeared to be an automated response as apparently the person/s were unable to understand the issue, which is really self-explanatory, otherwise the person who I addressed the email to would have first contacted me.
53 replies
17 months ago
All efforts have failed to get pet's name corrected on policy
This is a last resort. Took out Pet Insurance earlier this week & spelt the pets name to the consultant who repeated it back. On receiving policy noted that it was wrong & have sent several mails, tried to change on profile & no success. Yesterday consultant said name was changed yet when receiving policy this morning after another call, still wrong. Insurance companies are known for not paying out because of the smallest detail being incorrect & not prepared to continue. There is nothing further that I can do from my side & clearly Outsurance have enough clients.
280 replies
20 months ago
Disappointed - Nearly paid for a pre-installation COC that's not required per the Regulations
Was really close to signing the agreement for solar installation but not convinced about them wanting a COC as I am the original property owner (1987) & no electrical changes & although there was an add-on living room approved by council (2017) there were no electrical changes. Original plans & Certificate of Occupancy (Jan18) forwarded & the feedback was & apparently from their Compliance team & council which clearly they believed. What was clearly omitted was any reference to Regulations. I mailed the ECB & attached same documents & their response was & referred to The Occupational Health & Safety Act, Section 7 (3) Certificate of Compliance. The whole act was attached. In short, pre Mar94, no change of ownership or electrical changes, a COC does not apply. This is something that I would think the compliance people would know.
636 replies
20 months ago
Getting less units than what I paid - CP calcs on slips are wrong.
Buy prepaid electricity from P&P each month. Since the increase with the R200.00 Service Fee Vat included, CP's calculations do not sum correctly & last month & this month again the units purchased shown on the breakdown do not equal the actual R's I paid.
0 replies
20 months ago
Getting less units on prepaid per their own calculations on till slips.
Am on prepaid & last month picked up that the CityPower calculations on the till slip does not balance to the actual total. Service Charge shows R200.00 incl VAT. The total VAT is correct as is R'/Kw but the units purchased is incorrect. In total I am paying R30.00 more each month which does not show. Picked this up as I keep a spreadsheet with formulaes. Now R30.00 or depending on what the R's from every prepaid customer adds up. Can only assume that CP/CoJ dont expect customers to notice these things. Last month read an article on the internet about customers been overcharged but so far haven't been reimbursed.
0 replies
21 months ago
Item paid for but not delivered & repeated Delivery Dates which mean nothing
Absolutely appalling service all round. Delivery was supposed to be this past Saturday. SMS that one item to be delivered later Saturday. Nothing. I mailed Monday & was told delivery rescheduled for today, Thursday, nothing again. Maybe they think that the recent annoying mails received each time a customer now logs on will distract the customer from not receiving the long outstanding items, which have long since been paid for. Totally disgusted.
0 replies
Review Distribution
5 Star
30 (18.29268292682927%)
4 Star
4 (2.4390243902439024%)
3 Star
8 (4.878048780487805%)
2 Star
8 (4.878048780487805%)
1 Star
114 (69.51219512195122%)