JR
Jolene R
Active since Feb 2021
24
Reviews
0
Industries
Reviews
24 reviews4 months ago
This company should be banned from working with customer credit scores
I can't believe that South Africans are forced to accept the results given by this company. Something must be done, or this seriously needs escalation..... So, I have not looked at my credit score in about a year, but now I am planning on buying a car, so decided to start getting my things in order. I was shocked when I viewed my credit report from Experian, and noted that my Vodacom account has 4 late payments listed, dating back to 2024. I contacted Experian early November and they informed me to make contact with Vodacom about this. I contacted Vodacom and they informed me that they NEVER reported any late payments on my account. Vodacom is my one account that I ALWAYS pay first, and always before the due date. I contacted Experian AGAIN, and they told me to submit invoices and statements, which I did. I always get a response from the same lady, Laura de Carvalho. After submitting the statements I heard nothing and sent a follow up e-mail. AGAIN , Laura told me to submit statements, which I did AGAIN. Once again, NO response. I send another follow up mail, and this is how Laura responded. Vodacom Balance Brought Forward - Aug 24 - R 4,588.42 - Paid R 4,800 (Short payment R 211.58) Vodacom Balance Brought Forward - Aug 24 - R 5,177.71 - Paid R 5,200 (Short payment R 22.29) Vodacom Balance Brought Forward - Oct 25 - R 2,321.51 - Paid R 2,322 (Short payment R 00.49) Vodacom Balance Brought Forward - June 25 - R 1,888.03 - Paid R 1,888,03 (Short payment R 0.00). Now, I am not saying I am genius, but if you pay MORE than the balance brought forward, it is OBVIOUS, that there is NO short payment. She then again told me to talk to Vodacom about the SHORT payments. Vodacom did not report ANY short payments. I am completely speechless. Almost 2 months of going back and forth..... Vodacom says contact Experian as they did not report ANY late or short payments, and Experian does not have qualified staff, that can see this is clearly an error...... Can someone please explain to me WHY this company is allowed to handle our credit profiles, or futures for that matter.
56 replies
6 months ago
Concern Regarding Quotation Validity and Lack of Follow-Up
I want to raise my concern regarding the handling of a quotation I received for my daughter’s Grade 12 enrolment. On 23 September, I was contacted by an Impaq sales representative who offered to provide a renewal quote. I accepted, and was issued a quotation for R29,737.90, comprising a deposit of R11,895.16 and monthly instalments of R1,784.27. On 8 October, when I called to confirm that I would be paying the deposit that day, I was informed—unexpectedly—that the quote was no longer valid. I was told the new amount payable was R12,640.80 for the deposit and R1,896.12 per month. This was both surprising and unacceptable. The original quote clearly states that it is valid until the 20th of the month, which in this case would be 20 October. The explanation that the offer was “only valid for September” contradicts the written terms provided to me. Furthermore, I was told this was “advertised everywhere,” which assumes that clients are expected to monitor marketing channels constantly—an unreasonable expectation, particularly for working parents. I requested that this matter be escalated under ticket number 2612959. To date, I have received no follow-up or resolution. This lack of communication is deeply disappointing and reflects poorly on Impaq’s customer service. Only one of my children is currently enrolled in homeschooling. Given this experience, I will not be considering Impaq for my other child’s education. I also find it difficult to justify textbook costs of R2,663—especially when the materials are not even hardcover. While I do not expect a response based on the lack of engagement thus far, I believe it is important that prospective clients are made aware of these practices and consider alternative education providers who demonstrate greater transparency and respect for their customers.
0 replies
7 months ago
Discovery EXCESSIVE premium increases
I have been with Discovery Insure for years, and am shocked in their recent 16% tariff increase, especially since companies have NOT given more than 5% salary increases in the past few years. It may not be a lot to Discovery, but in a single income household, R209 more a month DOES make an impact. I can't even imagine what an impact this must make on large households and companies. How do you explain paying R 1,544.80 for a car that is 13 years old ??????? To put the cherry on the cake, when I contacted Discovery about this, they offered me a R80 discount, and added if I don't want to accept this discount, I am welcome to go somewhere else. This is exactly what I plan to do. SHAME ON YOU !!!!!
53 replies
9 months ago
VERY HAPPY CUSTOMER
I found them on-line and was a bit skeptical, but took a chance and placed the order without visiting their shop. I ordered 2 frames, which were not standard size. I was VERY impressed with the frames and quality, and the little effort it took to explain what I wanted. Thank you so very much.... 5 STARS from me.
0 replies
9 months ago
Incompetence at its BEST !!!!!
If I can rate them -1000000 I would. African Bank handed me over to them. They call me 30 times a day from different numbers. I have an arrangement with them, which I am honoring and yet they fill up my mailbox DAILY with the same threatening emails. I send them the SAME proof of payment daily, and still, the harassment continues. I am now making this clear.... Charmaine Madikane, I am blocking your address, and every single number that you call me from. Until African Bank and GL Attorneys decide who is handling this account, I am continuing with my payments as promised. and will NOT take any calls from you. STOP HARASSING ME, or I will change my number.
53 replies
13 months ago
****MED BY VODACOM
Almost 2 months and I am still struggling with Vodacom's incompetence. After I upgraded from LTE to Fiber through Vodacom they still expect me to pay for BOTH contracts. I have spent hours on the phone trying to resolve this, and again, this morning I get a call from Vodacom saying that the Fiber department (JADE) delayed cancelling my LTA and therefore I am responsible for that account. MY LTE WAS DISCONNECTED ON 29 JANUARY 2025 AND FIBER ACTIVATED. HOW CAN YOU EXPECT ME TO PAY FOR LTE FOR FEBRUARY IF THE LIKE WAS UPGRADED. I will NOT pay for both. You can get your employee that did not do their job properly to pay for that. I DEMAND A COPY OF THE RECORDING WHERE JADE ASSURED ME I WILL NOT BE BILLED FOR BOTH, AND SHE WILL ARRANGE EVERYTHING. I refuse to be ****med by VODACOM after being a loyal customer for over 10 years.
106 replies
14 months ago
OVERCHARGING !!!
Vodacom Tickets all the way to July 2024. 5-36144666002862 5-36143147576477 5-36134521369504 5-36130373375311 5-36123348492462 I am shocked, that it's a month later since I have been trying to make Vodacom understand how an UPGRADE works, and then they STILL phone me, expecting me to pay for my NEW contract, as WELL as the contract that was supposed to be cancelled as I UPGRADED. I am going to try and to this slowly for Vodacom now.... 1. I upgraded my LTE VODACOM number, to FIBRE in January 2025. 2. I phoned Vodacom end of Jan25 and a lady by the name of JADE in Fiber did everything. 3. Fiber was delivered and activated 29 January 2025. LTE WAS UNPLUGGED, AS IT NEVER WORKED IN ANY CASE, if you look at the all the calls I made to complain about it. (Above ticket numbers) 4. During Feb 2025 I received my statement, and I was charged for the LTE and FIBER !!! Since when do you pay for BOTH contracts when you upgrade? 5. After numerous calls (about 10 hours on the phone), and complaints, and being pushed from one department to another, THIS HAS STILL NOT BEEN RESOLVED. 6. I was called several times by Vodacom, including Jane, to say that this will be sorted. 7. Last week I pay my Vodacom bill, EXCLUDING the LTE (as this line was UPGRADED to FIBER). 8. Today I get a call from Vodacom Collections saying my account is in arrears ..... ARE YOU KIDDING ME !!!!!!~ 9. Another 30 minutes on the phone, just to hear, LTE and Fiber are two different departments. I don't care..... !!!!!!!!!!!! 10. Why should the consumer sort out your internal procedures and processes that clearly DOES NOT WORK. I have a few contracts with Vodacom, with some due for upgrade soon.... With Vodacom..... I THINK NOT !!!!!!! Please do NOT call me again, to say we are attending to it. Reverse the charge for the LTE !!!!!!!!! If you struggle with this, I am more than willing to come to your offices and SHOW YOU how to do it.
71 replies
14 months ago
DO NOT EVER UPGRADE FROM HOME INTERNET TO FIBER WITH VODACOM
I have NEVER had such an unpleasant experience as I did with Vodacom. I will cancel each and every contract with them as they expire. I UPGRADED, from Home Internet, to Fiber. Everything was done smoothly. Fiber delivered on 29 January and activated. NOW, I get my statement, and I am being billed for the home internet AND the Fiber. SINCE WHEN DO YOU PAY FOR BOTH CONTACTS WHEN YOU UPGRADE?. I have spent over 10 hours on the phone being pushed from one department to another. JADE in sales assured me when I upgraded she will take care of everything, included cancelling the home internet. SIPHO in sales escalated the case with REF no. 5-36143147576477. Today Vodacom calls me, just to say, O this department can't help you, I am transferring you to Fiber. Fiber tells me, O we can't help you, I will transfer you to sales..... I am lost for words..... IMPOSSIBLE TO ESCALATE THIS, IMPOSSIBLE TO RESOLVE. Just received an SMS, that Case no. 5-36143147576477 has been closed. I am speechless. I REFUSE TO PAY FOR BOTH, SO VODACOM BETTER GET SOMEONE TO SORT THIS OUT BEFORE MY PAYMENT IS DUE.
106 replies
16 months ago
ON-LINE EDUCATION WITH A ON-LINE PORTAL THAT DOES NOT WORK
I have been trying to do an online registration for over 2 weeks. I work full time and can't spend hours on the phone with private calls. I have sent e-mails to sales@impaq.co.za requesting a quote, but my mails were ignored. I phoned again today to ask for assistance, but the only word the operator knew was "unfortunately". Unfortunately I can't help you with a new registration, Unfortunately I can't tell you why the online portal is not working. Unfortunately you will have to try again later. You are an ON-LINE school. If you can't even get your ON-LINE portal to work, how can you offer ON-LINE Education.
0 replies
17 months ago
DO NOT PAY UPFRONT
Be very careful when using this contractor in the North West/Pretoria area. They demand payment in full to buy materials. Lead time of 2-3 weeks turned into 2-3 months, when eventually you get told they are unable to supply and have no money to refund you. Going on 3 months, still no refund.
0 replies
Review Distribution
5 Star
2 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
22 (91.66666666666667%)