BR
bianca R
Active since Jul 2011
10
Reviews
0
Industries
Reviews
10 reviews28 months ago
Web africa - worts
Web africa are just the worst!!! No internet for 4 days, and impossible to speak to somebody on the phone - only whatsapp chat and they are slow. Clearly managing multiple chats at a time. SHOCKING and FRUSTRATING!!
0 replies
32 months ago
shocking service
web africa is useless for assisting with issue. My internet got cut in august, due to late payment in June - I was a few days l late. when my internet got cut in august (2 months after late payment) it took me hour of time on their live chat to find out why my internet was off. there is no way to get hold of anyone. when i eventually got told, i paid a reconnection fee, and have been on the line nearly 2 hours with a live help agent, trying to reconnect. Why cant I speak to anyone to assist? Their agents are assisting multiple users. Then while chatting to an agent nearly 2 hours in, they get disconnected for load shedding, and I need to re-explain my story all over again - dont they have any chat history? The service is shocking!!!
0 replies
47 months ago
FNB home loan declined
I have been a client with FNB for at least 15 years. During this time, I have had multiple home loans, credit cards, savings accounts etc. We have just sold our home (bonded by FNB), in order to buy a new home. Our home loan application was rejected due to an issue at the credit bureau. The issue: According to edcon, I have an unpaid amount against "my Edgar's account" I have never had an Edgar's account. The edgars account in question was opened in 1986, when I was 4 years old. How on earth could I open an account when I was 4 years old?! The outstanding amount on the account is R1600. I have sent FNB proof that the account was opened in 1986, and proof of multiple fraud queries with Edcon and the RCS group. FNB have declined us based on this. An outright decline with zero consideration for long time, loyal FNB client. Standard bank however has offered us a home loan, and even after threatening to move our entire porfolio (current account, home loan, credit card etc) to standard bank - the answer I get from my banker is that this issue is above his paygrade. I am shocked, disappointed and insulted at how this entire process has been handled by FNB.
134 replies
47 months ago
Wrongfully Blacklisted
I have been wrongfully backlisted, and NOBODY gets back to my emails!!! According to Edgards, I have been blacklisted for an account that was opened in 1986 - when I was 4 years old!!! How can a 4 year old open an account? I have sent multiple emails to the RCS group, as well as the daly group who took on the debt collection process. NO ANSWER TO ANY OF MY MAIL!!! I have just done a bond application which has been rejected as a result. What are my rights?!
536 replies
90 months ago
Hylton Ross Accident
My car was driven into by a hylton ross bus on Saturday 17 November. I am unable to drive my car, and while waiting for the claim to be processed, I am having to cover costs of getting to and from work, as well as make arrangements for my kids to be transported to and from school. Surely they should provide a courtesy vehicle. I would have no issue covering the cost of this myself however as they drove into me, i believe this is something they should offer. I am being inconvenienced!
0 replies
113 months ago
Great speedy service
<p>received wonderful service from an online pet store. Ordered pet food for my dogs and cats yesterday morning and this was delivered by the time I arrived at home yesterday afternoon. What a lovely surprise! I would highly recomend ordering from this them! Very happy customer! :)</p>
0 replies
117 months ago
Waltons - as useless as ever
<p>I have never experienced such bad service as I do with Waltons. We order countless amounts of stationary and furntiture from them. Every time I call it takes ages for them to answer their phones OR often no answer at all. When being transferred, the call often drops or you end up holding followed by a dead line. Emails go unanswered - often send 5 before anyone has the decency to reply. They have just come to collect a broken chair and bring a replacement. The driver doesn't have a credit note so wont take the broken chair, and they want to charge me for a new chair. I am beyond frustrated with Waltons!!!</p>
53 replies
129 months ago
My account - now with debt collectors
hi Telkom,<br> <br> After numerous complaints on hello peter, someone finally got in touch with me regarding my account closure request. Phonecall reference number: SM142020 - her name was Celiwe. She assured me that my account WOULD NOT be handed over to debt collectors, and that she will arrange for the account closure (which i requested at the start of this year) <br> <br> On Wednesday I was contacted my an extremely rude debt collector, regarding my outstanding account at telkom It seems the account has now been handed over and legal action is being perused against me. <br> <br> What's going on??
75 replies
129 months ago
Telkom account cancellation - 2nd complaint
2nd complaint.<br> <br> Ref SM142020<br> <br> I was assured by Didi at Telkom that I would be contacted by the cancellations department.<br> <br> Nobody has contacted me yet.<br> <br> Can someone please contact me.<br> <br> Shocking service! <br> <br> Bianca<br> <br>
75 replies
129 months ago
How do you close a Telkom account??
In January this year, I had a Telkom line installed to allow for internet access at my home.The guys were very prompt with the installation. I then tried connecting my wireless router, without any luck. When I got hold of telkom, they told me that there are NO available ports in my area, and that there is a 3 month waiting list (at least). At that stage I asked for my account to be cancelled as I was not prepared to wait for 3 months for internet access. I was contacted around 2 months later, asking why my account was in arrears - to which I responded - My account was supposed to be cancelled. I asked the lady on the phone to put through an account closure request, which she confirmed doing. it is now August and I have just received another bill from telkom. i have not ONCE connected a phone to this line, or made use of the line. I have asked for the account to be cancelled a number of times. Trying to get through to telkom is a disaster as I end up holding for no less than 20 minutes each time. I now have an outstanding bill of R1623.30 which I refuse to pay. Terrible service telkom!
75 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
6 (60%)