JL
Jeanette L
Active since Mar 2021
12
Reviews
0
Industries
Reviews
12 reviews5 months ago
Service at its BEST !!!!
After an Amazing end of year function I realized that I was double charged on my account. The next day I contacted them and couldn't be more impressed by their understanding and acceptance of this 'incorrect' charge. Refund was processed immediately. Thank you Stan...best waiter Ever !
0 replies
9 months ago
FASTWAY… NO WAY !!!!!
Worst experience EVER!! Day 3 of being promised that my parcel will be delivered. Received the ‘robotic’ like comment from agent ‘Your parcel will be delivered by the end of the day’ how can I believe this since this is what I have been told since Friday morning !! (Now Tuesday😩) and this was after I informed them that I CANNOT STAY AT HOME AGAIN ANOTHER WHOLE DAY WAITING FOR A PACKAGE THAT HAS BEEN PROMISED SINCE LAST WEEK!! PS … They deserve NO stars but that doesn’t seem to be allowed ….
56 replies
22 months ago
Hone Connect 15 June issue !!!!!
15 June 2024 issue. I called in to say I had NO internet, after being on line for 28mins I was told it is a known issue and it is being worked on they will come back to me. I received a call soon afterwards from another agent asking details of my issue to assist them in resolving it for everyone involved. Just before 2pm I called them again, I was informed that they still working on it but are closing for the day but ‘someone’ would let me know when resolved. It is now early hrs of 16 June and my internet is still NOT WORKING!!! Someone PLEASE assist me to resolve this issue.
159 replies
27 months ago
Customer Service at its BEST :-)
Customer Service delivered to me by Zanele Banda at the Woodmead branch was exceptional! Zanele listened to my requirement, spent time explaining my options ensuring that these met my needs, answered all my questions and then followed through with a smile. Thank you Zanele !
58 replies
31 months ago
NON EXCISTING CUSTOMER SERVICE
The Virgin Active APP is the MOST painful app I have EVER come across. After months of having issues with rewards 'disappearing' before I can even use them AND getting NO ASSISTANCE even after the Virgin Active Manager @ the club I go to gets involved NO RESPONSE from them!! Now this week a NEW issue.... the APP is just NOT recording my visits to the gym which equals NO REWARDS will be given this week... After deleting the APP this morning (many times) and downloading it again, had no success in accessing it. I then requested a CHANGE to Password BUT have NEVER received any email link (as the system says you get) to allow for that to happen! I then visited the gym and asked for their assistance and it seems the system is DOWN...sigh!!! and in my 60 minutes of being there, it NEVER came back up. Virgin Active If you do not have the correct 'experience' in keeping and maintaining APPS then DO NOT make promises to your clients of THE BENEFITS one can achieve by using the APP. TIME TO RESOLVE THE MANY ISSUES YOU CLEARLY HAVE WITH 'YOUR' APP!!!
0 replies
40 months ago
Excellent Customer Service!
I would like to commend Norman Burness in the Client Services Department for lisenting to my needs and taking them into consideration when reviewing my policy details and cost for 2023. Circumstances change and Norman listened to my needs and was able to answer many questions that I asked of him. I am a happy client after out interaction and the arrival of my new policy which was received minutes after our final discussion. Thank you !
132 replies
43 months ago
Pick N Pay Healthy food link
I want to de activate my healthyfood points with PicK n Pay. Discovery say they DO NOT do this.... Pick n Pay say they DO NOT do this - THEN WHO DOES??
266 replies
45 months ago
WELL DONE to all @ Riverside Auto Body. !!!
WELL DONE to all @ Riverside Auto Body. !!! Everyone I came in contact was so helpful. The service was A class and done with a smile. I had a time limit on having no car and they made this work with time to spare :-) Car returned to me looking like new. I would recommend them anytime THANK YOU
0 replies
53 months ago
Another blooper for Discovery
Few days after my last review....with no positive feedback or assistance, I may add.... I now try cancel my Vitality Health Check scheduled for 15 Dec @ Disc Store. I can ONLY speak to a BOT who does not have the question ' How do I cancel my Discovery Health Check appointment' loaded into their list of questions to answer....so I go around and around. Discovery, take this as a confirmation that I am canceling my Health Check scheduled for 15 Dec @ Sandton store. I refuse to spend any more money on phone calls that do not reap any benefits. I called in this morning to ask how I can remove PnP as a partner for healthy foods - was told that it could not be done - I had worked that one out as I tried to do it on the web hence the phone call. I was advised to ask PnP to remove my ID from my Smart shopper account as the only solution...seriously????
0 replies
53 months ago
Discovery Customer Service
Why is there no SUPPORT email address that can be used to contact Discovery? The consultants are not allowed to call you back plus also show aggravation - have had a few hang ups - therefore any query/concern about your finances, investments, health, life, vitality is just escalated by the cost of the call... and these seem to take forever with the continuous questions that need to be answered EVERY SINGLE time you make contact with them. I am aware that security is of utmost importance BUT at the cost of customer service you NEED to come up with a PLAN! This frustration is aimed at ALL Discovery departments, Bank, Health, Investments, life, vitality .......
53 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)