AH
anita H
Active since Aug 2009
18
Reviews
0
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Reviews
18 reviews25 months ago
Confirmation of life required
Good day I just wish to report that it is my humble opinion that someone needs to visit the offices of Sentinel? I think they have passed away. No response on any of the branches or on Hello Peter or Telephone calls or emails or helpdesk?? It is more than a month that I am at this!!!!
0 replies
25 months ago
Kindly ask Sentinel to contact me?
My employment was terminated 11 years ago, but I am still a member of Sentinel. although I have contacted them over the years to change my details up until today I have to contact a branch ( if they pick up) and request a statement. Once again I sent emails, tried the webpage to log on , called the help desk, etc. Will you be so kind to ask Sentinel to contact me, perhaps they will be courteous enough to respond to your request?
0 replies
26 months ago
Well done, excellent service.
Well done. Claim for geyser was processed and geyser replaced within 5 hours!!!
58 replies
31 months ago
Less than appalling service
It is an outrage, At the end of July I accidently over paid my account with +/- R2000. I immediately tried to rectify this as it has a significant impact on my monthly budget. Ever since I am struggling to get a refund. Each and ever time I log a complaint I am requested for proof of payment and proof that the transaction was made from my banking account. This was submitted on several occasions. No feedback or response from their accounts department or from anybody as matter of fact. I logged another complaint Vox 22451301, and once again received a request for a my debit details. How the continental can I make an over payment if it is a debit deduction??? As per the details it is clearly a monthly payment made via EFT!!! Trust this complaint will be clear enough for them to have the decency to respond, Telephone calls are also acceptable, seeing that when I wanted to change my email account for not receiving any statement it also became a debate.
262 replies
34 months ago
Feedback and approval awaited
I have submitted a claim in February. Due to personal reasons I could not action on it immediately. When I requested approval I was told the claim was closed. Claim was re-opened and repairs approved with their preferred service provider for an amount of +/- R 8000. Leaving me with an excess of R3000. I took it upon myself to obtain another quote as the cost did not tally up with the amount of damage on the vehicle. The new quote was +/- R3000, This amount is well within my policy cover. It just make sense to go for a cheaper service provider ( previous did repair on vehicle) , whereby both FFW and myself will benefit. I have forwarded his quotation, and was informed by one of the consultant that the matter will be reviewed, this was in the month of May. Ever since I have requested feedback as I had the time to have my car repaired. This matter is been dragging since February. Feedback and approval is requested.
53 replies
35 months ago
Just another ICD 10 code Human being!
This is an ongoing matter. I have submitted sufficient motivation, photos and supporting documentation for an in hospital procedure that was not paid. I have requested the claim to be re-adjudicated by a medically qualified person in light of all the medical treatment leading up to the procedures. Once again I got the standard template responses! I am sick and tired of working with standard responses. I have taken the time to prepare proper documentation and motivation from relevant service providers. The Hospital Case Manager as well as treating doctors and physiothe****** are in agreement that treatment in hospital was relevant from the initial knee surgery to the subsequent complications and the second knee surgery. Or is the medical aid regulations ( Obviously carved in stone or ICD 10 code book) that fail to comprehend all the facts of the case, regardless the comprehensive supporting documents? In other words a person in an ivory tower knows best and overrules the required treatment by surgeons, physicians etc. null and void ?? I wish to have a proper response from a medically qualified person an senior level. Thus I will know that my complaint was reviewed by the right people and not the people that are staring them selves blind against an ICD 10 code on a statement!!! The irony in the last feedback is that they refer to treatment at different hospital!! Take a paid working hour read through the relevant documentation. After all it was summitted for a purpose! Your feedback up until now speaks of the level of respect you show your members. Just a standard shrug of the shoulders and pay your membership!!! Your are a just an ICD 10 code !!Not a complex biological human being!!
53 replies
36 months ago
Degrading behavior to potential customer
Had a very unpleasant customer services related matter at Village Square, Randfontein's Signature branch. Sunday morning the floor assistant young and tall, African lady was quick to point out that testers are to be used, yet on request there were none available. I was told they get ******. She offered to call he supervisor as I was flabbergasted as to how I should use something clearly pointed out to me , yet not available? She called her supervisor only to be informed that she was doing her banking at 9:30 in the morning. This would normally not irate me , but it was the arrogant manner and the way I was looked down on by this floor assistant, it bordered ******s. She addressed me in a derogatory manner and made me feel uncomfortable. I have a witness who can confirm to this incident. As along time customer it is saddened that one should be treated with such disdain.
0 replies
36 months ago
Excellent service.
I just wish to extent my compliments to this professional and effective group of individuals. Brilliant customer service!! Well Done!
0 replies
41 months ago
Appaling service
Good day . I wish to report that I am absolutely appalled by the attitude and service with PEP clothing , Tambotie Mall, Randfontein. Obnoxious and arrogant, the manager was less than helpful. The cashier damaged the Paxi bag, and then they insisted that I should pay for another. The "manager", addressed me in a derogatory manner and once I lost my temper she was still provoking me. Also it should be mentioned that on a very busy Black Friday there was only one cashier on duty whilst the rest of the staff was loitering around.
0 replies
45 months ago
Stop calling.
I have been harassed with phone calls. 20 + calls from the 19 July!!!! Blicked the numbers. Reported as spam. Asked the consultants to remove my details. Called them with the request to remove my details. I am at my wits end!!!!
268 replies
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5 Star
1 (5.555555555555555%)
4 Star
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3 Star
0 (0%)
2 Star
4 (22.22222222222222%)
1 Star
11 (61.111111111111114%)