DT
Danielle T
Active since Apr 2021
12
Reviews
0
Industries
Reviews
12 reviews12 months ago
Exceptional Service from Drikus – Montague Gardens
I recently purchased a bed from The Bed Centre in Montague Gardens and had the absolute pleasure of being assisted by Drikus. From the moment I walked in, his friendly and professional approach made the entire shopping experience truly enjoyable. Drikus has exceptional knowledge of beds and sleep solutions – he took the time to understand exactly what I was looking for and guided me through the options with patience and expertise. His advice was honest, informative, and clearly based on a genuine desire to help me find the perfect bed, not just make a sale. Thanks to his outstanding service, I left the store completely confident and satisfied with my purchase. It’s rare to find someone who not only knows their product so well but also goes above and beyond to ensure a customer’s experience is top-notch. Because of Drikus, I will absolutely return to The Bed Centre for all my future bedding needs. Thank you, Drikus, for your excellent service – you truly made a difference! Highly recommended! Drikus has exceptional knowledge of beds and sleep solutions – he took the time to understand exactly what I was looking for and guided me through the options with patience and expertise. His advice was honest, informative, and clearly based on a genuine desire to help me find the perfect bed, not just make a sale. Thanks to his outstanding service, I left the store completely confident and satisfied with my purchase. It’s rare to find someone who not only knows their product so well but also goes above and beyond to ensure a customer’s experience is top-notch. Because of Drikus, I will absolutely return to The Bed Centre for all my future bedding needs. Thank you, Drikus, for your excellent service – you truly made a difference! Highly recommended!
0 replies
15 months ago
Delays, non-compliance and significant strain on my financial commitments.
I have been trying to withdraw from the 2-pot system since 7 January 2025, but the process has been frustrating. I keep being told that my details have been sent for verification, yet nothing progresses. Each time I call, I am kept on hold for 10 to 20 minutes before the phone is answered. The consultants promise to call me back but never follow through. I’ve committed to paying a deposit on a property I’m purchasing, and I don’t know what to tell the attorneys anymore—this situation is becoming extremely embarrassing. The poor service and lack of resolution for such a long time are completely unacceptable. I am reporting this under the Consumer Protection Act to the NCC.
0 replies
19 months ago
Exceptional Service Experience with Hughwinn Saaiman at Motus Nissan Parow
Subject: Exceptional Service Experience with Hughwinn Saaiman I want to take a moment to express my heartfelt gratitude to Hughwinn Saaiman for the exceptional service he provided during my recent experience. When I called, Hughwinn not only answered the phone but also went above and beyond to transform my feelings from frustration and disappointment as a customer to genuine satisfaction and contentment. Since purchasing my Renault Triber on March 25 of this year, I encountered several issues, including a persistent engine light that frequently turned on and off, as well as another warning light resembling a zigzag lightning bolt. This culminated in a breakdown on the N2, which was incredibly distressing. Despite my efforts to resolve these problems at DTM Helderberg, where I bought the car, the situation did not improve. Although I had previously booked the car in July, where a misfire on cylinder 3 was diagnosed, subsequent repairs at the Parow dealership did not resolve the warning lights. When I reached out to DTM Helderberg for assistance, I was met with the unfortunate response that they were not affiliated with the Motus group and could not provide proper handover support regarding my ongoing issues. Frustrated, I attempted to schedule another appointment at Parow, but they refused to offer a courtesy car. After escalating my concerns to a manager, I was still met with resistance, leaving me feeling helpless and stranded, especially since the car was brand new and its unreliability was not my fault. I faced significant challenges getting to work without the financial means to use alternative transportation. Fortunately, Hughwinn intervened with professionalism and empathy. He kindly asked if I would consider trading in my vehicle for another. I was overjoyed by this suggestion and impressed by how swiftly he made everything happen in less than two days. I absolutely love my new car, which has proven to be a much better solution than I could have hoped for. Hughwinn exemplified the ideal salesperson—friendly, patient, and genuinely committed to making a difference. His dedication to providing exceptional service is a tremendous asset to your dealership. Thanks to his efforts, I am now recommending the Renault dealership to my colleagues at Masterparts Pty Ltd as the best option available. Additionally, the financial and insurance manager was equally kind and understanding, working diligently to secure the best interest rate for my situation. Hughwinn truly deserves recognition for his outstanding service. I was initially frustrated and upset due to the lack of support I received, but Hughwinn turned my experience around completely. I am immensely thankful to him and hope he receives the same gratitude and satisfaction he has provided me. I will undoubtedly follow Hughwinn wherever his career may lead. With heartfelt appreciation, thank you.
0 replies
29 months ago
UPSETTINGLY AWFUL CUSTOMER SERVICE
This is my second review regarding the pathetic service of the company RAIN. I have cancelled the product they advertise as a plug in and play, the 5G router. It never worked. I cancelled the service in September 2023 and have made countless calls to get the monthly premium they deducted from me without the product ever working back. Every time I speak to another agent who has an attitude and explains to me the matter has not been escalated. This is after every time I called in, the agents and teamleaders ensures me I will receive my refund within 7 - 10 working days. It has now been 18 working days. I phoned in again just now to follow up, the agent that I spoke to was disrespectful and impatient. Only to be told again that my refund was never escalated. This has been going on for four months. Poor service delivery deprives people of their dignity and basic human rights. Rain has the responsibility to improve the lives of the people through service delivery. Instead, my human rights are trampled on without any regard for the Constitution. It is for this reason that I requested the worst possible penalty against Rain from the Ombudsman. Rain demonstrates they don't feel bad for upset customers. I have had enough non-responsive interactions, getting ignored and **** apologies where nothing is resolved. Would you tolerate being ****** from Rain?
284 replies
30 months ago
Deeply unsatisfied and Annoyed
Terrible customer service. The product never worked, when I contact support, every employee promises to resolve the issue, only to wait for another week. Rain has to collect their 5G rooter and ensure that I am refunded. The router was delivered 25 August 2023, I am still waiting. I have called support countless times, they continue blatantly ignoring me and being unresponsive. They always have an excuse where 'somebody else' made a mistake or omitted to escalate the matter. It is completely unacceptable and disrespectful of my time. Avoid the inconvenience and take your business elsewhere!
404 replies
35 months ago
WD Hearn Machine Tools - Reckless Driver
I wish I could share photos or even a video of this company's driver who drove extremely reckless and could have caused me personal injuries and damage to one or more vehicles. On 26 May 2023, I was driving down Christian Avenue in Epping, a Driver from WD Hearn Machine Tools with vehicle registration number: CY 46424 abruptly braked in front of me, without using any indicators. I almost drove into him, then into oncoming traffic when trying to pass the driver. When the oncoming vehicle passed, he made a U-turn in front of me, and parked on the pavement at the right hand side of the road. I parked and went to tell him that he has to take better care while operating a motor vehicle. Before I could say anything, the driver started behaving erratically and childish, taunting me with being a "Karin". I thought him to be under the influence, as I started to get concerned for my safety. I phoned the company to report the driver and they asked me if there was an accident or not. I responded by saying he clearly endangered me and other drivers. Need there be an accident and dire consequences before they address his dangerous driving. The manager just laughed at me, explaining he does not know what the problem is because nobody got hurt. I believe it to be absurd and I took personal offence getting laughed at. My wish is for this review to be shared and individuals would rather do business with a company who contributes to the safety and respect every road user deserves.
0 replies
36 months ago
AVOID TELKOM!!
Agents in Store, N1 City Mall, Cape Town are rude, unfriendly, unhelpful, give disguisting service. Same experience in other Telkom stores. One of my biggest regrets is opening a contract with TELKOM!
0 replies
36 months ago
DO NOT ORDER FROM THEM!
I ordered the Huawei Nova from Selldirect the second last week in March with urgent delivery for 28 March, seeing I was about to travel to Italy. It was only delivered a month later, despite this, the order was still incorrect. When I phoned their customer care line: 021 001 7500, the woman did not afford me the opportunity to explain my inquiry, rather interrupting me, and giving me information that is completely irrelevant to my faulty order. Disgusting, service doesn't mean anything to this company. Expect errors, incorrect orders, frustration and very poor service when buying from Selldirect. Danielle du Toit
0 replies
41 months ago
Thank you letter for excellent customer service - CELESTE V.D WESTHUIZEN
I took my Renault KWID to get serviced recently. A humble note of appreciation to CELESTE V.D WESTHUIZEN for the outstanding customer service. I was facing the problem of having to pay for my last service included at the time of purchasing the vehicle, because of an error on their side. She rectified the problem and provided a quick resolution which exceeded my expectations. I am really pleased with the knowledge and skills of CELESTE V.D WESTHUIZEN and the friendliness of all staff. I would recommend a service at your company to anyone in need of one in the future. Keep up the good work. Thank you,
0 replies
46 months ago
Waseem Essack - Quality Customer Service !!
Kind, humble, helpful, friendly, knowledgeable, useful and timely service. THANK YOU !!
134 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)