KM
Karl M
Active since May 2021
19
Reviews
0
Industries
Reviews
19 reviews4 months ago
Excellent Service from Healthforth Tableview
I had a great experience at Healthforth Tableview, from the friendly and efficient front office team right through to the consultation. Dr. van der Schyff was incredibly understanding and truly attentive to my concerns. He took his time, listened patiently, and engaged in a way that made me feel completely at ease. Thank you to the whole Healthforth Tableview team for the outstanding care.
0 replies
5 months ago
Frustrating Experience with Support and eSIM Activation
I am an active customer of Melon and have generally had good experiences in the past, but my recent interaction with customer support has been quite disappointing. I contacted support via WhatsApp at 13:26 to request an eSIM for my backup device after my phone was ******. At 15:11, I was finally informed that I could activate the eSIM via the Melon app. Unfortunately, the option to do so was not visible on my app, and I was advised to wait for a few minutes to allow the system to refresh. The delays in responses were frustrating—there was a gap of about 10 minutes between each message, and after 2.5 hours of back and forth, I was still unable to activate my eSIM by 16:00. In contrast, my previous experiences with Melon’s support team have been much faster, with eSIM activation typically taking no more than 15 minutes, with responsive and efficient assistance. Today’s experience was far from the service I’ve come to expect, and I’m still waiting for a resolution. I hope Melon takes this feedback seriously and improves both response times and the overall quality of support moving forward.
0 replies
12 months ago
Consistent Delays, Vague Responses & Zero Accountability — Deeply Disappointed
I’m writing this review out of sheer frustration with the ongoing lack of transparency and accountability from Ooba Insure regarding my recent claim. Note that highlighting that the choice of underwriter (and their performance) is Ooba's responsibility, not mines. After an unreasonably delayed response (only prompted by my previous negative review), I was met with vague explanations and no formal documentation to support the rejection of my claim. To date, I still have not received the formal rejection letter referenced in earlier communication, thus have requested that I am provided with a direct extract from the signed policy stating that burst flexi pipes are excluded from cover. What’s more troubling is that this isn’t an isolated incident. A previous claim was also declined under in my opinion unclear grounds on a property I had recently purchased — a decision made without any real consideration of the facts or acknowledgment that I'm a homeowner, not a building inspector. The delays in communication, the contradictory explanations and requests for documents, the absence of documentation all point to a systemic issue. Ooba insure seems to spring into action only after public criticism, which says a lot about how much (or little) they value their clients once a policy is in place. It’s becoming increasingly difficult to see what real value this policy provides. Judging by Ooba’s HelloPeter rating (3.4 at the time of writing), this experience is not unique — many others have shared similar and or worst concerns. The initial sign-up may be smooth, but everything that follows leaves much to be desired.
58 replies
13 months ago
Terrible Service – Slow, Disorganized, and No Urgency!
I am extremely disappointed with the poor service and lack of urgency from OOBA Insurance. My claim was logged in early February 2025, yet over a month later, I am still waiting for proper assistance. Their communication is inefficient, uncoordinated, and frustrating, making this one of the worst insurance experiences I have ever had. After weeks of no updates, I sent an email on March 3rd asking for a follow-up. It took three days before I received a call on March 6th, which I unfortunately missed due to work commitments. Shortly after, I received an SMS advising me to call back, which I did later that same day. Upon calling, I was told that building insurance may have been trying to contact me, and I was informed I would be transferred. However, instead of reaching building insurance, my call was misrouted to plumbing. The plumbing representative asked if I needed assistance with the burst pipe, but I had already arranged for the necessary repairs. My concern was about the aftermath of the incident. I was told once again that I needed to speak to building insurance and was transferred again. Eventually, I reached a representative who understood my situation and assured me that an agent would contact me. We confirmed my availability for a call at: Thursday at 17:00 Friday at 09:00 or 14:00 Despite this, I received another call from plumbing later that same day, asking the same questions. I had to explain my situation again, even though I had already provided my details. To make matters worse, OOBA completely ignored my confirmed availability and called me Friday morning before 09:00, during a pre-scheduled meeting. When I couldn’t answer, I received the same generic SMS advising me to call back—leading me back to square one. Why I Am Rating OOBA 1 Star: Disregard for My Availability – I clearly communicated when I was available, yet OOBA ignored it and expected me to be available at their convenience. Excessive Delays – My claim has been pending for over a month, and follow-ups take days to be answered. Disorganized & Inefficient Communication – I was transferred to the wrong department, asked the same questions multiple times, and forced to repeat my case unnecessarily. This experience has been completely unacceptable. I have never encountered such poor service from an insurance provider before. The lack of urgency and professionalism is shocking.
53 replies
21 months ago
Super friendly
Both Parklands and Table bay Pep Home gave us an experience that I wish the high end retailers should offer. Thank you for making the stressful day turn out to be the best ending to the day.
0 replies
21 months ago
Superb food and service
Friendly and helpful waiter. Can’t remember the waiters name, but he was on point. The meal was really Devine. Big ups to the Table Bay Mall staff and Manager.
0 replies
21 months ago
Excellent service
Wonderful experience with most helpful and friendly team members. A shopping experience to remember. Thank you to the Table Bay Mall team for making us feel like we back home.
0 replies
21 months ago
Excellent service
Staff are always so friendly and helpful. The manager really sets a good example. Well done Parklands team.
0 replies
21 months ago
Poor service
Visit led and purchased at the Table mall last Friday. I have never experienced such horrible service or been in an environment whereby the Manager reprimands staff in front of customers. Teller does not greet nor thanks you. Whilst shopping on the floor, a staff member could see we where looking for a size however did not acknowledge us nor did he move his unpacking station trolly out of the way. I am deeply disappointed.
116 replies
22 months ago
Using their WhatsApp functionality is so easy
Using their WhatsApp functionality is so easy. Agent was extremely helpful
53 replies
Review Distribution
5 Star
13 (68.42105263157895%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (31.57894736842105%)