TM
TSHEPO M
Active since May 2021
30
Reviews
0
Industries
Reviews
30 reviews4 months ago
I want my money back!! Order #146766
Bought sneakers, they were defective. They approved the refund. But I am still waiting!! They tell me different stories everyday about my refund.
0 replies
10 months ago
They take 2 months to refund you!! I'll never buy at Makro again...
[18/05, 09:13] 📍: Hi My order number is Order Number: OD434440672540171100 I just made a purchase online. I live in Pretoria and some of my items are marked for pickup, In Johannesburg 🤷 Why is your system not allowing me to switch stores? I qualified for free delivery, why am I supposed to pickup my items What's going on with your Store!!!!!!! 😡 [18/05, 09:22] Makro Online SA: Good day, thank you for contacting Makro, you are through to Khanyi. [18/05, 09:23] Makro Online SA: Please stay on the line while i look into your order [18/05, 09:39] Makro Online SA: please note that the order has been updated to a store that has stock [18/05, 09:40] Makro Online SA: so should I cancel the orders at Woodmead [18/05, 09:41] 📍: It's not easy to get a refund from you guys 😏 ---------- Forwarded message --------- From: Tshepo Menyuku <tshepomenyuku@gmail.com> Date: Wed, 11 Jun 2025, 10:34 Subject: Re: Documentation request # OD434440672540171100 [#TTMA] To: Customer Contact Centre - Makro Online <makroonline.support@makro.co.za> Cc: Makro Care <makrocare@makro.co.za> Good Morning Could you please provide an update on my refund. Regards On Tue, 10 Jun 2025, 11:01 Tshepo Menyuku, <tshepomenyuku@gmail.com> wrote: Good Morning Could you please provide feedback on my refund. Regards On Mon, 9 Jun 2025, 16:38 Tshepo Menyuku, <tshepomenyuku@gmail.com> wrote: Good afternoon As requested, please find the attached. Regards On Mon, 9 Jun 2025, 16:29 Customer Contact Centre - Makro Online, <makroonline.support@makro.co.za> wrote: Good day , I hope this email finds you well. As per our telephone conversation, kindly reply back with the below. 1. Banking details of customer for EFT Refund process. 2.Bank letter not more then 3 months older. 3.ID number. Thank you, and have a great day! Kind Regards Siyabonga Sibanyone Makro SA A division of MASSMART Holdings Limited Tel: 0860 600 999 WhatsApp 0860300999 Email: makroonline.support@makro.co.za makrocare@makro.co.za Could you please provide us with the Banking details of customer for EFT Refund process. 1.Bank letter not more then 3 months older. 2.ID number. The Makro Team,
53 replies
12 months ago
Second Order Where They Are Failing To Refund Me!! They don't even call to try and explain their issues... Trash🗑️
------- Forwarded message --------- From: Tshepo Menyuku <tshepomenyuku@gmail.com> Date: Tue, 29 Apr 2025, 14:06 Subject: Re: Request for Banking Details to Process Refund #MAK9301229 To: Melokuhle Mchunu <Melokuhle.Mchunu@makro.co.za> Good day Melokuhle Is there any updates regarding the refund? On Thu, 24 Apr 2025, 17:19 Tshepo Menyuku, <tshepomenyuku@gmail.com> wrote: Hi Melokuhle I've forwarded the documents, please acknowledge if you've received them. Regards Tshepo Michael Menyuku. On Thu, 24 Apr 2025, 17:11 Melokuhle Mchunu, <Melokuhle.Mchunu@makro.co.za> wrote: Dear Tshepo, I hope this message finds you well. Kindly provide us with proof of your banking details along with a copy of your ID so that we can proceed with processing the refund for the cancelled items on your order #MAK9301229 . Once we receive the requested documents, we will initiate the refund process promptly. Should you have any questions or need further assistance, please feel free to reach out Kind Regards Melokuhle Mchunu Tel: 0860 600 999 / +27 (011) 797-0000 Makro Support Team Consultant- Makro National Contact Centre A division of MASSMART Holdings Limite
58 replies
12 months ago
Trash Service
Trash Service. Don't want to pay me my money!! They requested documents to refund me (On Sun, Mar 9, 2025 at 11:11 AM). I provided them with the docs (On Sun, Mar 9, 2025 at 11:11 AM). Still today I am waiting for my refund. Been aksing for feedback for over a month. Still nothing!! On Fri, Apr 4, 2025 at 3:35 PM Tshepo Menyuku <tshepomenyuku@gmail.com> wrote: Feedback please ---------- Forwarded message --------- From: Tshepo Menyuku <tshepomenyuku@gmail.com> Date: Sat, Apr 12, 2025 at 10:29 PM Subject: Re: Failed Refund-MAK9301229 [#IGH8] To: Customer Contact Centre - Makro Online <makroonline.support@makro.co.za> Requested documents attached On Sat, 12 Apr 2025, 13:57 Customer Contact Centre - Makro Online, <makroonline.support@makro.co.za> wrote: Good day Tshepo, We hope that this email finds you well. We regret to inform you that your refund has failed. Our finance department has advised that they require the following information to proceed with payment for your query. Proof of payment: Copy of your ID: Proof of banking: Bank confirmation letter (no older than three months) If the banking details are for a company kindly ensure the company registration copy is provided as we need it for bank verification purposes. We sincerely apologize for any inconvenience caused. The Makro Team, On Sun, Mar 9, 2025 at 11:11 AM Tshepo Menyuku <tshepomenyuku@gmail.com> wrote: Good day As requested, please find the attached documents. Please note that the item hasn't been picked up yet, it's still in my possession. Regards Tshepo Michael Menyuku. On Sun, 9 Mar 2025, 09:58 Customer Contact Centre - Makro Online, <makroonline.support@makro.co.za> wrote: Good day Tshepo, We hope that this email finds you well. We regret to inform you that your refund has failed. Our finance department has advised that they require the following information to proceed with payment for your query. Proof of payment: Copy of your ID: Proof of banking: Proof of payment for order number: MAK9301229 We sincerely apologise for any inconvenience caused. Regards, The Makro Team,
58 replies
14 months ago
Be Careful!!! Skynet Worldwide Express and TEMU are ****ming us!!
"I am experiencing significant difficulties paying my tax charges. The Clearing Instruction Form is failing to process, and I am unable to complete the payment. I have concerns regarding the courier, Skynet Worldwide Express, as I have received no response to my email inquiries. Furthermore, the system is requesting details I do not possess, which is preventing me from finalizing the transaction. If I am unable to pay the necessary taxes and receive my order, I request a full refund."
71 replies
14 months ago
Be Careful!!! Skynet Worldwide Express as TEMU courier is a big ****!!!!
"I am experiencing significant difficulties paying my tax charges. The Clearing Instruction Form is failing to process, and I am unable to complete the payment. I have concerns regarding the courier, Skynet Worldwide Express, as I have received no response to my email inquiries. Furthermore, the system is requesting details I do not possess, which is preventing me from finalizing the transaction. If I am unable to pay the necessary taxes and receive my order, I request a full refund."
0 replies
14 months ago
If you want to lose customers, use Fastway as a third party player.
They'll hold your parcel for days without explanation. My guess is they probably don't have enough drivers to handle the demand. Poor service!!
0 replies
18 months ago
Deceptive Selling Tactics.
They sold me a product with the wrong spec, not as listed on the website. I logged a return, they said they will pickup the product, still waiting: No communication No feedback.
71 replies
25 months ago
There's a reason #OLDMUTUALMUSTFALL is trending on social media. When its time for them to help you for being a good paying, premium nonskipping customer, the relationship change. TRASH SERVICE!! Not responding to EMAILS.
On Tue, Mar 12, 2024 at 1:37 PM Tshepo Menyuku <tshepomenyuku@gmail.com> wrote: Good afternoon This is a 4th follow up email. Please provide feedback. regards Tshepo Menyuku Email: tshepomenyuku@gmail.com. Contact No: 082 363 4077. On Mon, Mar 11, 2024 at 9:34 AM Tshepo Menyuku <tshepomenyuku@gmail.com> wrote: Morning Arthur Can you please assist here. As the manager, manage this.... regards Tshepo Menyuku Email: tshepomenyuku@gmail.com. Contact No: 082 363 4077. ---------- Forwarded message --------- From: Tshepo Menyuku <tshepomenyuku@gmail.com> Date: Sun, Mar 10, 2024, 6:06 PM Subject: Re: Claim:124293227, Client:Tshepo Micheal Menyuku, BrokerRef:KZ15RDGP, Policy:687488210 To: <motorclaims@ominsure.co.za> Cc: <service@ominsure.co.za>, <busisiwe.damana@ominsure.co.za> On Sun, Mar 10, 2024, 6:06 PM Tshepo Menyuku <tshepomenyuku@gmail.com> wrote: HI BUSISIWE DAMANA WHAT KIND OF INCOMPETENCE IS THIS?? WHY ARE YOU ASKING ME?? WEREN'T YOU SUPPOSED TO ENQUIRE WITH YOUR CONTRACTOR?? BUT TO ANSWER YOUR QUESTION, YES!! I TOOK THE VEHICLE IN FOR INSPECTION OVER A WEEK AGO!! I SHOULDN'T BE THE ONE TO TELL YOU HOW TO RUN YOUR BUSINESS, BUT YOU SHOULD HAVE CHECKED WITH THE PANEL BEATER ABOUT THAT REPORT. I CAN'T BELIEVE A COMPANY AS BIG AS THIS CAN BE SO ***********!! regards Tshepo Menyuku Email: tshepomenyuku@gmail.com. Contact No: 082 363 4077. On Sat, Mar 9, 2024, 6:48 PM <motorclaims@ominsure.co.za> wrote: Good day, As per email attached from Laborius panelbeaters, you were contacted to take your car in for the assessment. Has this been done? No assessment report on our side as yet, I will follow up on Monday. Kind Regards, BUSISIWE DAMANA THE MOTOR CLAIMS TEAM Negotiator: Motor | PE Personal Claims T. +27 10 498 7128 E. motorclaims@ominsure.co.za www.ominsure.co.za
56 replies
29 months ago
Good Service from start to finish to returns
Never had issues with them before
0 replies
Review Distribution
5 Star
3 (10%)
4 Star
0 (0%)
3 Star
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2 Star
1 (3.3333333333333335%)
1 Star
26 (86.66666666666667%)