MT
Mike T
Active since Jun 2021
11
Reviews
0
Industries
Reviews
11 reviews14 months ago
Great Experience
Mogamat Marlie's communication was excellent—both timely and clear—making the process much smoother and more efficient.
53 replies
15 months ago
Unresponsive Service and Lack of Communication
I have been extremely frustrated with the lack of communication and assistance from Santam regarding my third-party claim. My claim is being handled by Miriam Matlodi, and despite my best efforts to cooperate and follow up, I have received no meaningful response. After multiple attempts to reach her, she finally informed me of the required documents. I promptly submitted everything over 10 days ago, yet since then, my follow-up emails and phone calls have been completely ignored. I have sent numerous emails and made multiple phone calls on different days, but I have not received a single response. It is incredibly disappointing to experience such poor customer service, especially after fulfilling all the necessary requirements on my end. I expect a level of professionalism and accountability from a company like Santam, but unfortunately, my experience so far has been nothing but frustrating.
106 replies
24 months ago
Terrible...
Looking for an adventure? Rent from iGrow and experience the thrill of chasing down elusive agents, mastering the art of follow-up, and praying fervently for miracles to get anything fixed. With communication as rare as a unicorn sighting and a maintenance department straight out of a horror movie, iGrow takes renting to new heights of suspense. Can you survive the chaos?
0 replies
28 months ago
Disappointing Experience at Planet Fitness Menlyn
Throughout the more than five years I have been a loyal member at Planet Fitness Menlyn, the facility has been a consistent part of my routine. It is with genuine disappointment that I highlight two significant issues that have significantly impacted my perception of the service provided. Firstly, on a recent visit to the gym at my customary time of 19:45, I was informed by the staff that the closing time had been adjusted to 20:00 without any prior notification. This abrupt change in operational hours was not communicated through any official channels, leaving me and presumably others in the dark. The lack of courtesy in informing members of such a crucial modification is disheartening, and I believe it falls short of the standard of service one expects from a reputable fitness establishment. Furthermore, my dissatisfaction extends to the sales and membership acquisition process. In my interactions with various sales agents over the years, I have consistently encountered a pushy approach. While benefits are emphasized verbally, the reluctance to provide written documentation raises concerns. Additionally, the failure to disclose the annual levy, a significant financial commitment, until after the contract is signed is both unsettling and, in my opinion, misleading. Such practices contribute to an environment that appears to prioritize sales over transparency and member satisfaction. Regrettably, the decline in the quality of service and equipment since 2018 has not gone unnoticed. The cleanliness and modernity that initially attracted me to Planet Fitness seem to have diminished over time. As a discerning consumer, I am compelled to explore alternative fitness options, with Virgin Active emerging as a viable choice, particularly in light of the undisclosed changes to closing times. I want to emphasize that this feedback is provided with the intention of fostering improvement and maintaining the reputation of Planet Fitness as a premier fitness facility. As someone who appreciates objectivity and reasonability, I hope that my concerns are addressed in a manner that reflects the professionalism I have come to expect from your organization.
129 replies
39 months ago
Super impressed!
I must say, I am thoroughly impressed by the level of service I received. The speed at which my order was delivered was simply phenomenal, arriving within a mere 19 hours of placing the order. To add to that, the prices offered are not only reasonable, but also highly competitive within the market, making this a truly fantastic experience.
0 replies
Review Distribution
5 Star
8 (72.72727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (27.272727272727273%)