GL
Geoff L
Active since Sep 2009
25
Reviews
0
Industries
Reviews
25 reviews1 month ago
Dishonest DisChem deceives with its 2+1 promotion
DisChem's “2+1 promotion, with cheapest item free”, appears to be the same as the usual “3 for the price of 2 with the cheapest one free”. And it is, if one buys only the 3 items. However, if one buys other items at the same time, DisChem’s system searches for the cheapest item in one’s basket and makes that one free instead. So the customer does not get the cheapest of the 3 items free, where this is almost completely hidden with DisChem’s complex set of discounts using their Better Discount as well. DisChem are entitled to do this if they informed customers of this process before the customer made the purchase. But there are deliberately no such notices anywhere in their stores or online. If customers knew about this unusual approach, they would split their purchases and pay separately for each 2+1 purchase. This would cause chaos at the tills and multiple deliveries instead of one, so DisChem avoids this by not publicising their unusual interpretation of this approach anywhere. So if you buy from DisChem using their 2+1 promotion, pay for this seperately.
0 replies
3 months ago
Aramex don't deliver on time
Unreliable delivery. After they WhatsApp'ed me that they were delivering a parcel that day, we waited at home the whole day. No delivery. No phone call. No message. Delivered the next morning at 9 am. No Apology. They overload their delivery people and don't monitor the last deliveries of the day. Badly run organisation.
0 replies
4 months ago
Username split so no longer able to be stored on browsers
None of the members of their Getmore247 club can store their usernames and passwords on any browser any more because their IT staff decided to split the username into 2 usernames - one part a country code and the other the mobile number. Why they did such a stupid system change is inexplicable since they already have the profiles of their existing customers on record. A complete lack of consideration for their customers.
0 replies
21 months ago
AVOID MUG AND BEAN'S FAULTY APP AND COFFEE SUBSCRIPTIONS
I purchased a 5 cup coffee subscription from the Mug and Bean which provides 5 cups of coffees/cappuccinos in 30 days. I used the first 4 coffees with the 'loyalty only' option but when i tried to use it with the saved credit card, the faulty app ignored the subscription and paid the full amount - even though I had switched the toggle switch to use the subscription! It has since expired. Be advised to avoid the Mug and Bean app as well as their subscription, since many of their OTC branches struggle to get internet reception and therefore cannot redeem any M&B subscription or even allocate loyalty points.
0 replies
23 months ago
Temu sells ******* and then does not refund for faulty products sold
Temu acknowledges the return of faulty products but then do not send a courier to collect it, so there is no refund. Within a week of purchasing 2 USB memory flash drives, I found they were both faulty and Temu immediately sent me a refund code and supposedly requested their local agent "Buffalo International" to get a courier to collect it. However after 2 weeks, and numerous contacts with Temu, nobody has come to collect it. One struggles to get past their AI barriers and I eventually got a reply from a "Customer Relations Senior Supervisor" who said she would verify it with the appropriate department but she is probably only a bit of AI programming rather than a real person. Even if they did refund my money I still lose the 20% import duty I had to pay separately. Temu is a *****ulant, dishonest **** company that sells inferior ******* and then does not refund one's money. Don't be swayed by their cheap prices. Rather go for an ethical company like Takealot who collect returned items the very next day.
0 replies
25 months ago
When paid, FinesSA dont always pay the municipalities
Fines SA need to jack up their system and the department handling payments to municipalities. Out of the 10 fines I have paid through Fines SA over the last 3 or 4 years, two were not paid to the municipality - until I complained. For the last one, nothing was done when I received SMSes from the Cape Town Municipality that the fine I paid Fines SA some 3 months ago was not paid and I complained via their Chat facility. I now had to e-mail them again ad I even included proof of payment, asking them to please PAY!!! I am still waiting. The fine that I paid disappeared from my list of fines paid, so unless someone at Fines SA pocketed the money, their system also needs fixing. They have an attractive feature of discounts but it is very stressful chasing them when they do not pay the municipalities after they have been paid by the customer.
0 replies
27 months ago
Takelot refuses to deliver missing ites I paid for.
I purchased a dual pack of a laser cartridge from Takealot and they delivered only one cartridge. I am dealing with a simpleton who does not understand this. It should be a simple matter of them delivering the missing item but they keep on insisting that I want to return the goods.
0 replies
37 months ago
PnP customer service staff do not read e-mail requests.
Nokhanyo Victoria Benjane of PnP Customer service did not bother to read my complaint as follows and simply asked e to take my slip in for a refund. I sent an e-mail saying: Having purchased Pick n Pay Ultra Stain Remover liquid before in the 2l container, I tried to purchase a replacement but the one I bought from PnP Sea Point leaked and was cancelled at the till. I then tried various other branches and found leaking 2l containers at some. Today I found a leaking 2l bottle at Plattekloof PnP but there was also one that did not seem to leak. I removed the round measuring cup and tightened the lid, thinking it was sealed shut. I placed this with my groceries in my boot. When we stopped over on the way home I wondered what the citrus smell was. Then when I arrived home I was shocked to find my boot flooded with the soapy liquid and several of my groceries damaged. On inspection the cap does not fit properly on the thread of the 2l container. Clearly this is a factory fault in this whole batch at least to your Western Cape branches. You must have had many complaints about this already since the 2l bottle was so hard to find. If you recalled this batch (MAN: 24/11/2022; 181122SHOX355; EXP 24/11/2024), why did your Sea Point and Plattekloof branches still have this on their shelves? This half-baked management of defective products destroys the little trust I already have in Pick n Pay branded own products and I would like to at least get my money back on your *******, destructive product. However the Ultra liquid completely destroyed the till slip which is now just a very wet, soapy piece of blank paper. Can you at least respond to this e-mail in writing so that I have some evidence to show when I take it back to my local store for a refund? This is anything but customer service.
53 replies
40 months ago
Telkom avoids resolving their system prblems with SmartVoce 100.
Telkom is unable to resolve any system problem that is out of the ordinary. I have a SmartVoice 100 contract and suddenly the data usage and details disappeared from my phone, my Telkom dashboard and all SMS's showing usage. I have tried 4 times to contact Telkom to resolve this but in the only instance where I could understand what the consultant was saying (and they are in the tele communications business!!!), I was given an e-mail address - abuse@telkom.co.za - which does not accept e-mails from outside Telkom!!! How is one supposed to resolve Telkom-caused problems when Telkom does their best to frustrate this? Instead they blame load shedding for everything...
0 replies
46 months ago
Kauia discriminates against older and poorer loyal customers
Kauai has changed their Loyalty program/app to a copycat of Discovery Vitality program, except they used inexperienced marketers and programmers, who developed a half baked program that does not work on older or cheaper Smart phones - at the same time, they closed down their existing app. Their uncaring attitude to their customers is also reflected in their arrangement whereby the only explanation of what the new Loyalty program is about is detailed in the new app, which will not work on my Samsung device (i.e. no choice given to loyal customers). Anyone with experience in developing apps knows that the bulk of the work is in modifying the system to work on the various devices, platforms and operating systems that consumers use. Kauai clearly was trying to save money by using cheap developers who developed a program for Android 10 and above only, catering only for expensive and new devices and leaving everyone else without any app whatsoever.
0 replies
Review Distribution
5 Star
1 (4%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (36%)
1 Star
15 (60%)