TF
Tony F
Active since Jun 2021
10
Reviews
0
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Reviews
10 reviews5 months ago
AIRLINK MAKES MONEY FROM CANCELLED FLIGHT COMPOUNDING THEIR PASSENGER MISERY. THEY CANCEL AND CHARGE AN ADMIN/CANCELLATION FEE FOR CANECELLING THE FLIGHT!
We were due to fly home from KMIA to Cape Town on flight number 4Z664 on Monday 20 October 2025. In the morning they called me stating that our flight would be delayed but please go to the airport which was 2 hours away. Shortly after arriving at KMIA the flight was cancelled. They said it was weather related so not their problem how we got home but we could reschedule or get a full refund. We opted to get a hire car and drive to Jnb to get a late flight to Cape Town. There were no seats available on Airlink so we had to pay for seats on a Safair flight. Cost of car hire, one way drop off and flights over R5,000. We duly requested a refund and after about 10 days we received an e-mail showing the refund calculation - Airlink have charged a admin/cancellation fee of R506 per passenger! Are they gangsters in disguise
0 replies
7 months ago
Multichoice - no wonder customers are deserting them
is it no wonder that DSTV are losing subscribers by the bucket load. They just dont care about their existing customers. I would switch to an alternative if wasn't for the sport, However, I will now look at alternatives, I have a 24 month contract. I only realised that it was expiring on 12 September when I received a text saying my debit order on 13 September would be 30% more. I called the call centre to ne told that Dstv had moved me to a month by month contarct and the price was 30% more! I tried to tell teh agent taht I never agreed to this but it feel on deaf ears, The agent then tried to sign me up to a new 24 month contract but couldn't . You have to laugh - she couldn't because my current contract had not expired!!! I then went online and clicked the button for a new 24 month contract - I am still waiting for the call. In summary - I will explore alternatives
0 replies
18 months ago
Fuel **** at Europcar at KMIA?
This has happened a few times now at Europcar at KMIA. I recently hired a car at Europcar KMIA. The gauge showed that there were 746 kilometres to refuelling. On our return I filled up at a garage 3kilomters from the airport - the gauge now showed 849 kilometres to next refuelling. So, I didn't get a full tank when I collected the car. Worse still! Europcar then charged me R46 to add fuel worth R154.80 to a car that had more fuel in it when it left their garage!
53 replies
23 months ago
Extra charges via the back door
I am now in my third 2 year fixed price contract and suddenly Multi Choice are levelling extra charges " for holiday decoder services". So after 4.5 years they are charging me extra because as the decoders are not exactly the same, I am charged a surcharge. This is so despite the agent doing the switching assured me there was no extra charge (as has been the case for 4 and half years.) Further I have asked customer care for the relevant sections of the terms of my fixed price contract covering this matter but they refuse to show me the terms. It should be noted that if I use another device (example a tablet) I don't suffer the extra charge even though the decoders are not the same. Work that out!
53 replies
27 months ago
SA v India Test at Newlands - No refunds for season ticket holders
SA v India Test. Part of letter to holders of tickets is below. "Dear Cricket Fan! As you are well aware, Betway Test match at Newlands - South Africa vs India ended early. Cricket SA has announced that refunds will be available and that these refunds will be administered by the Ticketing Agent, TicketPros. Refunds will be made up to 30 days from the date of the match. " BUT NO REFUND FOR SEASON TICKET HOLDERS WHO BOUGHT TICKETS FOR THE 5 DAYS. See below "Due to the fact that your Test Match Package was in this instance discounted by 30% there will be no further reductions in the form of refunds. We thank all the current Season Ticket Holder for some many years of support, it is greatly appreciated." Don't they realise that 30% of nothing is nothing? We are not expecting a 100% refund - we are happy to take 70% of the tickets not used! We just want to be treated fairly and in the same way as other ticket holders.
0 replies
30 months ago
Vodacom sales agent ****
I received a call from Vodacom agent at 13;36 saying that Vodacom would upgrade my contract. I specifically asked at least twice that the new contract would be for a total of 25 gigs per month and that the figure quoted of R99 was the whole price for the 25 gigs. I received an sms with this order number I felt uneasy so called customer care who then advised me that the order was for more than R99 and sent me the quote which the original agent forgot (sic) to send me. I have rejected the quote. I trust my rejection will be noticed. Basically, the Vodacom agent **** to me!
204 replies
35 months ago
When a fixed price contract is not fixed
I would be interested to hear if anyone can tell me why DSTV charge me different amounts each month when I have a fixed prive contract! DSTV themselves cant tell me - all they do is escalate the matter with accounts.
53 replies
35 months ago
WebAfrica customer service sucks
The WebAfrica customer service is very poor. This is teh third tiem in as many years that I have been disappointed with their customer services. My last experince in the last week is a final straw. 6and a half days and still no resolution to my internet being down. First of all it took 2 hours on webchat to log a fault even though I told the agent what the problems were at the beginning of the chat. Then tI receive a message to say fault had been closed. But I still didn't have internet so spent another 2 hours on a webchat with an agent that told me that the fault was closed because there was an outage in the area. I asked How can the fault be closed if it hadn’t been fixed? Agent rep**** There issue is at the exchange, we do not log faults for outages, they are aware and working on restoring the connection. When I called a couple of days later as still no internet the agent was surprised as he said there was no outage. He then registered another fault and 7 days later I am still waiting for a Frogfoot engineer to attend and fix the problem. AND neither WebAfrica nor Frogfoot can tell me when an engineer will attend. Another interesting issue is that when you get a call logged with Web Africa, they ask you to rate their service. BUT when you click relevant poor button, it goes nowhere! So I suspect poor scores don't get recorded
0 replies
54 months ago
WebAfrica fibre service
Shocking support service. No one prepared to call and talk through problems and how to fix issue. Everything done on whats app. Agents have 16 chats at one time - no wonder matter cant get sorted. And the time wasted waiting for responses is excessive. So then tried to cancel - almost impossible to cancel service. AND they want to charge for when service is not available
0 replies
59 months ago
Unauthorised Vodacom charges
2 years ago when I renewed my cell phone contract, Vodacom without my agreement or permission debited my account with monthly Contract Cover costs. After about 9 months of trying I only managed to get them to reverse a few of these charges. I was tired of spending time on the matter and gave up[ on my credit note swearing that I would never deal Vodacom again once my contract came to an end. Foolishly, I renewed my mobile data device - guess what? Vodacom again without my agreement debited my account with a Contract Cover cost. They tell me that they have cancelled the cover, that the person who charged my account will be disciplined BUT they cant seem to process a credit! Hopeless and
106 replies
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