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adele V
Active since Sep 2009
23
Reviews
0
Industries
Reviews
23 reviews4 months ago
Poor customer service!
I queried why my premium was not lowered with the interest rate decrease. First response: My email address is not recognized and I should use my registered email (The same email address Wesbank sends my statements) Phase 2: Advised the premium remains the same Phase 3: They dont assist queries on behalf of clients I AM THE CLIENT! I WANT TO KNOW WHY MY INSTALLMENTS HAVE NOT BEEN LOWERED DUE TO 25 BASIS POINTS DECREASE! Reference on email : 85395748541 (#2439590) Ive never received this type of service from Wesbank before. Stunned!
106 replies
8 months ago
Unauthorised debit order
MTN tried to run 2 debit orders from my account, FNB flagged it and I disputed. I received an email to advise I need to pay this however from a no reply email and no information why an additional amount is now being debited. I tried the whatsapp chat, no option to speak to a consultant. Called 083135, no option to speak to a consultant.
0 replies
13 months ago
Future funds feedback non-existent
I normally work through a bond originator and I my bonds are approved in less than a week. I have access to future funds at FNB Home-loans when I took my original bond and app**** for this service. I have since jumped through hoops and it has taken weeks to get a response. All of a sudden I am not receiving any response and this is urgent. Can ANYONE at FNB please assist me!? My bond originator is on the verge of moving my full bond to another bank
106 replies
17 months ago
Deductions on my access bond credit
I tried emailing, calling and instant chat without any luck. I have a fnb home loan with an access bond. I have a credit but now my balance is less. Why is money being deducted from my access bond credit?
168 replies
21 months ago
Ebucks allocation
Hi Team, I am a little frustrated with the eBucks team. I have tried to email (no longer working email), I have tried your social email RB Jacobs to confirm my bankers details, refers me to contact center. I have been in secure chat this morning and been transferred between ebucks and life. I received a message from FNB to confirm upon finalisation of my will through FNB, I will receive additional ebucks. I finalised it. No ebucks were allocated. No one knows what I am talking about. Can you please provide me with feedback and my bankers details.
58 replies
21 months ago
ADT 👎🏼
Their response time is 20+ mins after my alarm was triggered in the middle of the night. After numerous issues with ADT I requested that they cancel my services with them at the end of my contract period. The agent responding to my email decided to change my cancellation date to end of June instead of end of Sept. I acknowledged the cancellation and asked when my last debit order will be collected, after which she responded 25/07. Then some time later, she said oh sorry, she forgot to say I have a penalty for cancelling earlier, “a fair amount of R900”. To which I responded 1. She cancelled my contract end of July instead of end of September as requested. 2. I then contracted with Star alarms from 01 Aug but they came to install their radio and remove the ADT radio (I am still paying for the month of July even though not using their services) 3. I am legally bound to my new armed response provider and their radio is active 4. The ADT agent then advised (after receiving my cancellation letter a month ago and contracting and installing a star alarm radio), that she has moved my end date to end of Sept The service from ADT is shocking. If you looking for cheap armed response services, ADT is the way to go but dont expect that your life will be saved in an emergency or that their customer service agents will READ email requests. Very frustrating. I have escalated this to Cole, as he is literally the only competent person working at ADT.
58 replies
22 months ago
Nothing is covered by Discovery insure
I purchased a new house in September 2023. My roof leaks, and Discovery rejected my claim, citing "Poor maintenance" as the reason. Additionally, my sewer line gets blocked every second week. I have to pay a plumber regularly to clear the blockage. A camera inspection revealed that the neighbor's tree roots are growing into my line, causing the obstruction. I submitted the report, footage, and quotes to Discovery, but the answer was "not covered." I pay almost R3000 a month, but I'm not sure why I'm paying for something I can never use.
159 replies
27 months ago
Customer service
Wonderful customer service experience. Thank you Fatima and Ryan!
0 replies
27 months ago
Amazing customer service
Most amazing customer service experience. Thank you Fatima and Ryan!
0 replies
27 months ago
Amazing service
You won't find a more hands on brokerage. I am always assisted within minutes. Thank you!
0 replies
Review Distribution
5 Star
6 (26.08695652173913%)
4 Star
0 (0%)
3 Star
2 (8.695652173913043%)
2 Star
1 (4.3478260869565215%)
1 Star
14 (60.869565217391305%)