SK
Sipokazi K
Active since Jul 2021
53
Reviews
0
Industries
Reviews
53 reviews1 month ago
Racial **************
Why are you not accepting my bank statements? I have given you 6 months worth of bank statements, 2 letters from my employer to confirm employment and later at your request to confirm my salary. Why are you treating me like a *****ster when I have actually submitted everything that you have asked for over a period of 3 days just doing Admin? Is this because I am a black woman in Cape Town and your Brackenfel branch doesn't want business from black people? Why is your Finance Department not being transparent about why my bank statements are being rejected? The keep on saying they can't make out the scan using Camscanner when it is very clear. Why not say I don't qualify based on A,B,C but instead make excuses about my 'unclear' bank statements. Your Brackenfel branch is pure ******.
0 replies
3 months ago
Shocking service from the Billing Department
Took out a month-to-month plan and I was very impressed that the whole order and delivery was done within an hour, I was so impressed that I tagged the CEO on LinkedIn. I spoke too soon because what followed after was such a terrible service from customer service and the billing team. The website allowed me to choose my preferred billing date, I guess to get more customers but as soon as I signed up, their billing department changed my debit order from the last day of the month to the 15th. It took me a few calls and emails to get a very confusing explanation with 3 dates. I was apparently changed from the 15th to the 4th and something about cut-off date being the 25th. I have read that email a thousand times and still cannot understand it. I then got an sms reminder about the debit order that’s apparently due on the 15th when I was told it had been changed to the 4th. Normal companies pay their people on the 15th, 20th, 25th -31st. Why does MTN only accommodate those being paid on the 15th? I get paid end of the month, why can’t I have a debit order for the end of the month. Make it make sense.
0 replies
3 months ago
Bad service
Money debited end of December, no delivery as promised, their phones not working and emails not answered in 2 weeks.
389 replies
5 months ago
Dropping the ball
Held for 17 minutes trying to get hold of Premium banking to put stop payments on 2 Nedbank debit orders and one other company. 3 transfers later, I was still at a wrong department despite the business banker promising to ensure that he would transfer me correctly. Time to jump ship as your service is becoming pathetic by day.
0 replies
7 months ago
Worst IT Department
Worst service from your IT Technicians who are not interested in working for your company. I was put on hold while still explaining my issue and 3 calls later I was told in not so nice terms to cancel my services as the router is not compatible. This is after I was previously told to get this particular router a month ago for MTN but now apparently it no longer works on MTN. Worst thing is the call etiquette. They all sound irritated as if they were forced to work for the company at gun point. You used to have the best service but your IT department is driving away your customers.
0 replies
7 months ago
Pathetic service
I have been on chat with Nondumiso, Zodwa and Musa regarding tracking of my sim card. The last 2 told me that Nondumiso would call me with feedback. I asked Musa why can't he give me this feedback so he called me and blindly transferred me to Anda who put me on hold for 17 minutes. When she returned she directed me to the app to get a tracking number which was not there. Can someone tell me where my sim card is or refund me my money?
0 replies
7 months ago
No acknowledgement
How long does it take for Discovery Bank to acknowledge a transaction dispute query? Lodged on Saturday and was told I would get an email in 3 days, today is Friday and no acknowledging email. I used to advocate for this brand, time to jump ship.
531 replies
11 months ago
Pathetic Service
Pathetic service at Adderley Street branch. Lunch hour (13h00), no one walking the floors and directing customers. It takes the whole day to collect a bank card. Consultants are rude and unapproachable and don't understand why customers are unhappy. Even the branch manager doesn't come out when called for a complaint.
53 replies
12 months ago
Great service
Great service from Bibi and Aidan from Zevenwacht branch. You really know how to do service recovery after a customer had been inconvenienced. Just a little unhappy that it takes 2/3 days to activate a dormant account. Will return on Saturday unless it can be done online.
174 replies
12 months ago
Delayed Group Risk Payments AGAIN.
Discovery Group Risk: Why is the payment late again? Usually reflects on my Discovery Bank account around 5pm but last month and today, that has not been the case.
0 replies
Review Distribution
5 Star
3 (5.660377358490566%)
4 Star
0 (0%)
3 Star
5 (9.433962264150944%)
2 Star
4 (7.547169811320755%)
1 Star
41 (77.35849056603773%)