Vanessa R

Active since Oct 2009

Reviews

Industries

Reviews

11 reviews

4 months ago

Daly - bunch of ******!

I recently logged onto their actual site as was prompted via their What's App channel. I get conflicting messages. I get emails thanking me for the payment. Then when I use their What's App - I get told they haven't received any payment since January. Then I start another chat and the next one confirms all my payments are up to date!! Logged onto their site and noticed I am being charged for monthly SMS and phone calls! When I initiated the chat via their online site - the lady Arshni or something advised me of a higher amount due?? And that I MUST pay R400. And also, they can't stop those charges for SMS / phone calls until I have finished the amount owing! That's *********! I want these fees stopped completely. And all the money they have charged me for it deducted off my amount owing!

1 reply

TFG

54 months ago

Paying account monthly that is in arrears - yet I got handed OVER !

I have fallen behind with my payments to Foschini, but, I make a payment every single month. I call in and ask what is the min amount I can pay, and pay either that, or a little bit more. Today I received an SMS that now says I have been handed over to Anthony Richards & Associates ! I called TFG - spoke to customer service who said I should not have been handed over if I make payments, or if I have arrangements in place. WHICH I DO. Said she can see I make regular payments. Transferred me to the arrangement desk, the guy said I was handed over in December (but I only got the SMS today?). When I asked him why I am handed over - because the account is High Risk because it has been in arrears for so long? When I asked if this agency is now adding extra fees because it has been handed over, I was told YES ! So, they can see I am already struggling, but at least attempting to make payments to my account, YET I get handed over now, where MORE FEES ARE BEING ADDED? Are they dumb??? I am not running away or ignoring my debt. But this is just so wrong, it's literally like kicking you when you down. When I asked if I can get removed from that agency, as they can see I am making payments, to not add any more fees to my already big amount, I got told sorry, I have to pay the full R3000 and something amount - do they not understand that is why I am in arrears and I can't afford that or have that to pay now, it's not like I decided on Purpose not to pay. Maybe they didn't know Covid has been around and affected peoples livelihood! Very disappointed in their customer service - no empathy at all!

1 reply

MTN South Africa

73 months ago

MONTH WAIT FOR ANY FEEDBACK ??? Pls Re Instate My Number !

As below, STILL no feedback from MTN, close to a month nearly now I am still waiting?????? I need that number acticated please as per my previous review. Since you not replying to that one, I have initiated a new one. MTN South Africa 's reply: 15 Jul 2020, 10:26 Thank you for your post. We sincere apologized for any inconvenienced caused to you. Thank you for your time online. Cell 730353*** do not reflect active on the network.as prepaid it reflect not active. We have sent the request to the back end support team to assist us with the activation as prepaid on the network. We are waiting on feedback with the outcome. Kind Regards, Alice van der Merwe MTN

1 reply

MTN South Africa

74 months ago

MTN deactivates your SIM & Takes your number without warning!

I have 2 MTN Numbers. One is my main one, and one belonged to my fiance that passed away. Obviously for sentimental reasons I want to keep his number. I have used his number to receive my emails and other stuff on. I did not recharge for a while yes, but NO warning SMS told me of their intention to deactivate it, especially during this Corono time, who keeps count o fhow many days last you used the thing?? I called into MTN and was told to go in and have it RICA'd. Which I did. Next day the phone or rather the SIM was working. 3 days later, I saw it stated "emergency calls" only. I called MTN again. Lady asked for the number on the SIM, and told me within 2 hours I can use the number again. No such luck, waited another day just to give it some time to work. Called back just now, and MTN agent advised me that I CAN'T GET THE NUMBER BACK IT HAS BEEN DEACTIVATED ??? I WANT MY NUMBER BACK PLEASE. It HAS NOT been given to anyone, as I called it and it clearly states it is NOT available on the MTN network. Please can my number be returned to me. :-(

4 replies

Foschini

74 months ago

Foschini - cell phone useless

Last week Sunday I purchased a Hauwei Y7 p as a gift. The sales lady advised it doesn't come with Google services, but that can be downloaded and installed. I advised the previous phone was Honor 8x and wanted something similar. She suggested the Y7. She even advised to download the Findorra App, where you can go and get all the downloads. Sorry to say, it is not that easy. Been struggling to try and get most of the apps from there but it doesn't work. Unfortunately rely a lot on Google Maps and the time line for business as well as other apps. That need Google services to run to work. I called and even offered to pay in a difference to exchange it, and was advised NO. I feel due to the information that sales lady shared or rather didn't, this cell should be returned and exchanged. NOT HAPPY AT ALL. BEEN A LOYAL FOSCHINI CLIENT FOR YEARS. EXPECTED MORE FROM THEM.

0 replies

Foschini

94 months ago

**** SERVICE FOSCHINI - Aware of online issues but don't advise clients!!

On Monday, which was "Cyber Monday", I logged into Foschini Online from home on my cell phone. I placed and order, for a considerable amount. The system froze and kicked me out, I re logged in and placed all my items in the bag again and placed the order....and the system did the same. As I use my work email address, I assumed the order email would be sent. I was on leave and back today. I even managed to change my delivery address on Monday night as our work has moved premises. Today at work I notice there is no order confirmation in my inbox. Logged on from my desk top, and all my items are still reflecting, but in my bag and not as a order!! I emailed online "To Subject Sent Size Categories ********** Vanessa - Primary Card Number: ########### 9:08 AM 19 KB"to find out what is going on, still waiting for response, so I called the help line. Orders online can't help you if you do not have a ORDER #, and the guy I spoke to said that they are aware of a technical challenge when you try placing it on cell / app. So then I called Customer service, they can't help, because they don't know if "online" will honour my order I placed on Monday. I placed an order because of the discounts on the make up. Which seems to have fallen away now. So off they transfer me again to online, I held for so long, I eventually just ****ed the call! If they are aware they have a system error, shouldn't they honour my order and put it through, WITH the discount I would have received from Monday??? How does the one department not know what the next ones does, and how can they not give excellent client service and immediately check and see I added all that items to my bag & place the order for me?? They lost my business, I won't buy those same items there now, I will go somewhere else.

4 replies

MTN South Africa

112 months ago

CUSTOMER IS DEAD BUT MTN DOES NOT CANCEL CONTRACT OR WANT TO STOP DEBIT ORDER !!!

Good day, My fiancé passed away on the 07/01/2017. The contract was in his name, I let it run and made sure the debit orders went off until the contract was finished in March. In February I went into you MTN branch in Pick n Pay Hyper by the sea. I was advised to come in with all the documents in March, just before the contract ends. I went in again in March, gave the consultant, Satish, the copies of the death certificate and ID of my fiancé. Advised me that it will be cancelled and my numbers be ported back to pre-paid. In May the debit orders were still trying to go off. My fiancé’s accounts has been closed, so no debit order will go thru. Both the numbers ( ********** 929 / 8) got blocked! For a day I was inconvenienced because of your insufficiency! When I went back into that shop I was there for more than an hour waiting for Satish to sort out the issue. Over and above that I was “forced” to make a payment to get them unblocked! He eventually got thru to someone after numerous times being put thru to the incorrect departments as well. Lady said he must just send the death certificate to her…luckily I had a copy, because I don’t know what he did with the previous ones I gave him. A few days later he called me to advise me that “they” want an affidavit stating that I want the numbers and that Michael was my fiancé. Which I went and did on Friday 02/06/2017. Satish was not in so I left it by the other guy there that promised Satish will get it. Today I thought let me follow up as no one is contacting me..and got another sms on Michael’s cell that debit order for MTN tried going off again. Satish advised me that he never received it and their shop is closed for renovations and he will refer me to someone at Umhlanga Rocks Drive. I will not go through this whole process again. I have done everything that was asked of me. Please can this contract be cancelled. Michael is dead…how can you carry on with a contract month to month now as Satish explained? I don’t want the contract. I want my 3 numbers ported back to pay as you go. ( ********** 929 and ********** 928) If I don’t come right by like the end of this week, I will just leave it.. GO buy VODACOM pay as you go sim cards and ignore trying to sort this issue out!

2 replies

Miladys

118 months ago

Mr Price account locked, numerous calls to call centre, transfered left right and centre!

Hi, Miladys is part of Mr Price, I tried logging on numerous times, now keeps telling me that my account is locked, made a lot of calls to call centre, transfered left right and centre! No help at all...I still can't access my account online!

2 replies

MTN South Africa

132 months ago

Incorrect Billing Every Month! Pathetic service!

My fianc? has a contract with MTN for our 2 sim cards, a internet usb and a tablet. We have more than once gone in, and had it confirmed that the limit is set on 0 - yet every month we owe more than the agreed amount. Calling into the call centre is useless...we got advised that the contracts went over their given min or data amounts and that the payment is correct. We then went into MTN and the guy showed us the limits on the contracts is still in tact and he cant see how the accounts were billed extra. Why is there a limit set if MTN cant assure you that what you signed for is going to happen? MTN is by far the worst company to deal with. One thing is for sure, this is the last contract that we will take out by MTN. Now we must produce the original contract and take it up with their complaints? Should our contract not be on the system for them to check? I just feel that the customer service you get is pathetic, in 1 shopping centre we went to 2 MTN shops, to be told 2 complete different stories about our account? Not one month can we budget properly for our MTN account, as it differs completely every month!

1 reply

DStv (MultiChoice)

134 months ago

Paid DSTV on time,they still suspended our service

We paid our DSTV acc on time. Only this morning to find out it has been suspended! We tried the self service options, but get the msg that we now have to pay an additional R50 for reconnection fees. Trying to call the Call Centre on *** - USELESS! Kept me on hold for 10:38! Which I want refunded please, as this was a mistake by YOUR dept, so there was no reason why I needed to call! Pls sort this out ASAP!

1 reply

Review Distribution

5 Star

1 (9.1%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (18.2%)

1 Star

8 (72.7%)

Vanessa R

Reviews

Daly - bunch of ******!

Paying account monthly that is in arrears - yet I got handed OVER !

MONTH WAIT FOR ANY FEEDBACK ??? Pls Re Instate My Number !

MTN deactivates your SIM & Takes your number without warning!

Foschini - cell phone useless

**** SERVICE FOSCHINI - Aware of online issues but don't advise clients!!

CUSTOMER IS DEAD BUT MTN DOES NOT CANCEL CONTRACT OR WANT TO STOP DEBIT ORDER !!!

Mr Price account locked, numerous calls to call centre, transfered left right and centre!

Incorrect Billing Every Month! Pathetic service!

Paid DSTV on time,they still suspended our service

Review Distribution

About

Community

Businesses

Follow Us