KM
Kay M
Active since Jul 2021
8
Reviews
0
Industries
Reviews
8 reviews10 months ago
Customer experience gone bad
I booked my car in for service 25 June and took it in on 28 June 2025. The dealer was supposed to contact the administrator to get the authorisation for the work to be done so that when I take the car in all the necessary admin is sorted. None of that was done, the Power-up claims department doesn’t open on Saturdays, the car had to be serviced and I had to pay for the car to be released to me as they wouldn’t release it without payment. I called the service desk Monday, 30 June for that Job Card which isn’t in the file with the rest of the documents. I find this to be disingenuous especially because I assumed we were engaging in good faith now that the job card cant be found it is as if someone is absolving themselves of any responsibility and hiding the “evidence” when in-fact had they contacted the administrator and got the authorisation for the servicing all that could have been avoided.
0 replies
10 months ago
Shocking Service
I took a Power-up policy which covers me up until 28 June 2025 and took the car in for service that same day, the dealer failed to do the necessary admin for this claim, the Power-up claims department isn't open on Saturdays, I had to pay for the car to be released to me. Now I am trying to submit a claim and am being send all over, all sorts of technicalities are being mentioned and no solution is being provided. Funny how when the policy is sold everyone is SO helpful, come time to claim you will be shocked by the response.
0 replies
16 months ago
Beyond Disappointed
I ordered items jewellery in September, made several follow-ups since then and have not received the ordered items. I ask for details on when the oder will be or was dispatched, no one is able to provide a response any feedback. At this point I just want my money back, if I could give a zero rating I would.
0 replies
27 months ago
Frustrated doesn't even begin to describe my experience.
I made a payment on 25 November 2023 from my Capitec Account to my FNB Credit card. The FNB account was credited 27 November 2023, which went missing/isn’t reflecting in my account. I reported it to FNB on 1 December 2023, followed up several times with the contact centre, card division, I even went to the FNB branch 8 January 2024. I contacted Capitec to log a missing payment or do a payment reversal and their response is that the recall request has been unsuccessful. They have not gained authority to debit the external bank account FNB in this case as such have had to close the incident. In this day & age of technology how does money just go missing, without accounting for it or offering a reasonable explanation as to what has happened.
58 replies
28 months ago
Shocking Services
On 25th November I transferred a payment onto another bank, to date that payment has not reflected. I reported the missing payment and followed up on 11, 13 & 18 December 2023 to no avail. No one has even bothered to call me and give me an update on the investigation. When using the self service portal, can't get past the 2 first screens, without getting the message "Sorry, I am no able to understand" several times.
129 replies
46 months ago
Shocking Service.
I went to buy onesies at Secunda Mall on 24 June 2022 with load shedding, I had to pay cash and was issued a handwritten receipt by Jan. The discount on the items wasn't processed, 1 was the wrong sizes . on 26 June 2022 I went to exchange them at Randpark Mall and couldn't cause they receipt was not signed and stamped. I went the second time around to Secunda Mall on the 30 June 2022 Percy tried to assist and Jan instead of owning up to the mistake he started arguing with me and I walked away as he was getting confrontational about what happened and left the items and receipt without my refund.
268 replies
58 months ago
Shocking Service
I have been trying to submit a claim and made several attempts to contact the insurer from the 29 January telephonically, SMSes, Call me back on their website and emails. Eventually Mr R Johnson contacted me, has been very helpful and provided the necessary feedback to try speed up the claim. All his effort have come to a screeching cause he is waiting for a "manager" to provide the necessary approval. I have been waiting for this decision from this manager for over 2 week. This has to be my worst experience with an insurer, would have loved to give Mr Johnson a 4 star rating but there's only so much the consultants can do when their performance is dependent on others.
106 replies
58 months ago
Shocking Service
I have been trying to submit a claim and made several attempts to contact the insurer from the 29 January telephonically, SMSes, Call me back on their website and emails. Eventually Mr R Johnson contacted me, has been very helpful and provided the necessary feedback to try speed up the claim. All his effort have come to a screeching cause he is waiting for a "manager" to provide the necessary approval. I have been waiting for this decision from this manager for over 2 week. This has to be my worst experience with an insurer, would have loved to give Mr Johnson a 4 star rating but there's only so much the consultants can do when their performance is dependent on others.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)