SO
Sunet O
Active since Oct 2009
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
USELESS!
Useless! Only word that comes to mind. This morning, like every month for the past few years, I checked and my vehicle finance was deducted. Now I receive an SMS to say I have not paid, and that it is now overdue and urgent. What NONSENSE!!!!!!!!!! I then have an option to select 1 to pay (obviously not selecting) or 2 to speak to an agent. The call back was done in an instant, a ROBOT! And then the call drops!!??????? FIX YOUR SYSTEM And let us speak to humans.
56 replies
10 months ago
Extremely disappointing and frustrating service!
I’ve been using Remax as my rental agent for many years, managing six properties through them. Until recently, I had no major issues. However, my latest experience has been extremely disappointing and frustrating. Our agreement is straightforward: I receive a fixed rental income each month, and Remax earns commission only for each full month of rental income received. Over the past few months, an error has crept in. I received rental payments for 14 months, yet 15 commission payments were deducted. To make matters worse, the last commission was taken directly from my rental income, which has never happened before and is not part of our agreement. I tried to resolve this by going in person to speak with Carla. She was completely unwilling to assist and repeatedly insisted she was correct, without offering any explanation or resolution. I then contacted Rudie, who responded via his secretary that if Carla couldn’t help, he wouldn’t either. This dismissive attitude is baffling and unacceptable. I am shocked by the lack of accountability and the unwillingness to resolve what is clearly a billing error. After years of loyalty, this experience has left me deeply disappointed in Remax’s service and professionalism. I am posting this publicly in the hope that someone at Remax will take responsibility and address this issue properly.
0 replies
18 months ago
Awful treatment by manager and worst service!!!
I wish I could give zero stars. After waiting in line for 30 minutes with no help, the manager firstly **** saying she asked us to wait because of a party, when in fact her only words were for us to move aside for a party (no clear demarcation of where to go!?). After 30 minutes of waiting, no one acknowledged us or gave an indication of wait time. I had 3 young kids with me and decided to leave. I told the manager that their service is awful. She then started yelling at me!!!!!!!!! Not a raise voice, yelling!!! When I asked her to stop yelling and told her it might be wise to get more people if they know they are busy. Never ever returning there again!!!!!!!!!
0 replies
19 months ago
Missing item and zero response!
I placed an order on 20 September, which was delivered on 23 September. An item from my order was not delivered. I immediately logged a query on the 23rd. On the response email it states 24 hour response. I followed up when no response was received on Monday (7 days later!!!) it is now 10 days later and still not one response about the missing item! Very poor service!!!!
0 replies
19 months ago
Great staff member!
This review is not for Dotsure, but rather one of their consultants. We recently had a less than ideal experience with Dotsure. I reached out to cancel my policy and was assisted by Candice Wilke. She went the extra mile by offering to assist with the investigation into what went wrong, after days of not getting any assistance. To top it, this is not her job! She comes across as caring, friendly and extremely helpful. We are forever grateful for the way in which she handled the situation. You need more people like this working for you :-) before it gets to retentions. I still cancelled, but wanted to let you know of how impressed I am with her efforts.
53 replies
19 months ago
The worst treatment in and out of hospital!
After being admitted to hospital in April due to low Iron and High blood pressure, I was left to bleed excessively for hours after a small procedure despite asking the nurses for assistance multiple times!!! Only after they checked my HB and saw a massive drop was I rushed back into theatre for an emergency operation to correct the bleeding. Shortly after discharge I received the invoice from the hospital. I emailed asking to please pay it off over 3 payments and 2 months, and paid the first 2 payments. I was then TOLD by Netcare to not make any additional payments as they are disputing the shortfall with Discovery. Today I get a FINAL notice from the hospital for payment. WHY if I was told to not pay, are you now demanding payment within 1 month!???? I was not the result of the non payment. This is very poor taste and is causing me massive amounts of anxiety and stress.
53 replies
24 months ago
Frustrated with no communication and threats of suspension!!!
My daughter started with Teneo in January after her amazing private school suddenly closed. We started on 50:50 lessons but she struggled a bit to adjust and we decided on 19 March it is best to move her to 100% online class. An email was sent requesting this. My April invoice was received from Teneo on 21 March and paid on the same day. On 20 April a new account was received and showed that our account was in arrears for R2000 (March and April higher fee for online classes). 1. Why am I being billed a full month when I request the change at the end of March and was told it takes up to 3 days to reflect!? 2. I selected auto pay on your invoice for April ie - paying the amount you stated I owed, which was also it seems incorrect!? I have been following up with NO response since 23 April on correcting my invoices, and today I received an email stating we will be suspended if we do not pay. This is in poor taste, when it is your error, and your lack of communication placing me in this position!!! Despite my multiple emails asking for feedback nothing has been corrected!!! I have subsequently earlier today (before receiving your threatening email) made payment for the correct amount. Please correct your invoicing urgently!!!!!!!!!!!!!!! And stop threatening people when you are wrong and not communicating.
53 replies
38 months ago
Disgusting lack of service
Wish I could give zero!!!! First application, no one calls back, try to call no luck. Finally go to a branch to be told it was approved but cancelld as they could not reach me on some random number which only they know how they got it. Second application, this time I keep calling. Got disconnected twice while speaking to an agent. Finally told they picked it up with the branch and is in progress, someone will call. Fast forward 1 day, I call again to follow up and is told the car is sold to someone else. Twice you did enquiries on my credit profile, which is a strong solid one, affecting my score and twice you let me down!!!!!!!!!! Worst service ever DO NOT EVER BUY FROM THEM!!!!!!! They also do not pick you up on ID but stock code.
56 replies
42 months ago
NO resolution on queries and NO internet!
I recently became a customer of WirUlink and have not been happy with their service at all. My father has a secondary router (which he obtained from WIRUlink) and wanted to rather obtain his connection from my router. They came to do this and instead installed another point in my room! They were questioned about it and then moved over to his router and did some work there. It was never tested. Since this installation he has been unable to connect to the internet, unless another wire is connected. I logged calls for assistance, but instead of offering assistance we are told that it is common for slow connections, so slow that he cannot even open whatsapp! He was asked to download an app, which he cannot even do, as there is no internet. He then checked some cables and all of a sudden had internet. Only to find out, this is because his connection is still to that of another main router. The one we asked him to be removed from. I have now logged another call for this to be resolved. But I am extremely unhappy that we pay for services that are not delivered. Complain and instead of offering assistance they say that it is normal. If I had known that their service was this horrible I would have stayed with my previous provider! But sadly now I have signed a contract with them and I see other complaints about the ridiculous cancellation fees.
132 replies
49 months ago
Order products two times in a row but they never get delivered!
Two times I ordered a laptop from takealot and both times the order got cancelled. It is great that they refund, but why advertise products when you are not going to fulfill it!???? And 2 times in a short period of time!? If it is the supplier I suggest you seriously reconsider removing them.
0 replies
Review Distribution
5 Star
3 (15.789473684210526%)
4 Star
1 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (78.94736842105263%)