JC
Jayseelan C
Active since Aug 2021
11
Reviews
0
Industries
Reviews
11 reviews13 months ago
Formal Complaint – Unresponsive Branch Manager & Unresolved Deposit Hold
I am writing to formally lodge a complaint regarding the unacceptable service I have received from your King Shaka International Airport branch, specifically concerning the handling of my deposit refund and the complete lack of responsiveness from the branch manager, Ms. Seshni. On March 19, 2025, I returned a rental vehicle to your branch. A deposit hold of R3,800 was placed on my credit card. Since that date, I have made multiple attempts to have this hold released, yet the issue remains unresolved. Despite numerous phone calls and messages left with your staff, Ms. Seshni has failed to return a single call. Her staff have assured me repeatedly that they have relayed my messages, even confirming that WhatsApp messages were sent to her. However, Ms. Seshni remains unresponsive. Every time I call, I am told she is either on a call or in a meeting and will get back to me, which has not happened. On March 26, 2025, I spoke with a staff member named Tash, who informed me that the funds had not been released and that she would follow up with the bank. Yet, nothing has been done. Today, I spoke with another consultant, Sneh, who confirmed that the funds are still not released, and they are supposedly engaging with the bank to resolve the matter. This contradicts a previous statement from Ms. Seshni, who claimed the funds had been released on March 20, 2025—a statement that is clearly false. I find it completely unacceptable that a branch manager in a customer service role refuses to communicate with a paying customer who has been waiting for over two weeks for a resolution. The lack of professionalism and accountability is extremely disappointing. Meanwhile, my credit card remains blocked for the amount, and I am incurring unnecessary debit interest due to the delay. I demand the following actions be taken immediately: 1. The deposit hold of R3,800 on my credit card must be released today, without any further delays. 2. I require a formal apology from Ms. Seshni for her lack of responsiveness and failure to provide proper customer service. 3. I expect a response from senior management regarding this complaint before the close of business today. Failure to address this matter urgently will leave me with no choice but to escalate my complaint to consumer protection authorities, social media platforms, and consumer review sites such as HelloPeter. I trust that you will take this matter seriously and provide me with the resolution I rightfully deserve. I expect a written confirmation of the resolution by the end of today. I look forward to your prompt response. Sincerely, Jayseelan ( Donovan )
0 replies
15 months ago
Day Light *******
Good Day, I seek urgent assistance. I settled Lendplus on 13 December 2024, trying to reduce my debts. On 20th of December 2024 on the pay date, Lendplus debited my account for the loan amount of R7000.00. Despite numerous emails sending my proof of payment, there's no response, the worst part, the cell number provided is not even working. You cannot speak to someone. I went to the offices as per their website in Cape Town and was told by security that they no longer in the building as they closed their offices down. Please assist me as I am struggling to get any sort of response from Lendplus, no where to be found and no refund yet.
0 replies
15 months ago
Terrible Service
I am writing to express my frustration and dissatisfaction with the lack of assistance I have received regarding my attempt to cancel an online order with Builders Warehouse I have been trying to resolve this issue since 10:00 AM today, contacting three to four different agents, all of whom assured me they would return with an update. Unfortunately, no one has followed through. In an effort to resolve the matter, I even visited the Builders Warehouse store, only to be directed back to the online department. At around 3:00 PM, I contacted the online department again after they failed to respond earlier in the day, and I am still waiting for a resolution. This situation is particularly frustrating because the incorrect order was processed online, and I am trying to cancel it before it is fulfilled. Despite my request, I discovered that the store already has the order ready to process. I requested that they put it on hold, but I need confirmation that the cancellation is being handled. This ongoing lack of communication and accountability is unacceptable. I kindly request that a supervisor or manager contact me immediately to address and resolve this matter. I expect prompt action to ensure that the order is canceled without further inconvenience to me. Thank you for your urgent attention to this matter. I look forward to hearing from you promptly. Best regards, Donovan 0716346164
784 replies
17 months ago
Pathetic Service as per Usual
Dear Direct Access Team, I am writing to express my deep dissatisfaction with the level of service I have received from your contact center regarding my West Bank cash power loan and Direct Access cash loan. I have been trying to obtain a settlement closure letter for nearly a month, and my experience has been nothing short of frustrating. Specifically, I dealt with a consultant named Chantal, who was unable to address my queries regarding discrepancies on my statement. When I attempted to delve into the details and sought clarification on certain technical aspects of the statement provided, she disconnected the call. This behavior is highly unprofessional and reflects poorly on the service standards of your organization. The lack of responsiveness and competence at your contact center is unacceptable. I have wasted considerable time and effort trying to resolve this issue, only to encounter delays, evasion, and a complete lack of accountability. I request that a manager urgently contacts me to address the following: 1. Provide a settlement closure letter for both loans without further delay. 2. Clarify the discrepancies on my statement and ensure accurate and transparent communication moving forward. 3. Investigate the conduct of Chantal and provide feedback on steps being taken to improve your service quality, your calls are recorded. I trust that Direct Access will take this complaint seriously and act swiftly to resolve these issues. Please treat this matter with the urgency it deserves, as further delays are unacceptable. I look forward to hearing from you soon. Yours sincerely Jayseelan
142 replies
22 months ago
Ridiculous Service
I have recently settled my personal loan with RCS on the 28th of May 2024. They sent me my recent loan statement which indicates and reflects the settlement amount on the statement however the amount to settle the loan was more than the settlement amount done. There is a credit refund due to my of R612.79 which also reflects on their recent statement provided to me. I then request the refund credit to be paid back to me, spent 25 odd mins speak to a consultant on the process to follow to get the refund paid back to me and today I get an emails from a consultant called Chumani from RCS refunds departments asking me for proof of payment for the loan settlement when you can clearly see the settlement amount paid to them on the 28th of May and its now the 14th of June. RCS is this how you treat clients or get rich by holding back clients refund on over payment of is your staff not competent enough to use logic and ask for ridiculous inform? Please can my refund be processes today and back in my cheque account for which you have the information as I sent it to you to process the refund else I will approach the banking ombudsman on this ridiculous matter.
159 replies
30 months ago
Poor Customer Service
I was ask to make a double payment for a booking 2 weeks ago and was promised that my double booking refund would take 5 days. It is now 2 weeks later and I have no refund. I have sent emails to follow up with no response and I am having to follow up weekly for feedback.
0 replies
44 months ago
Pathetic Service and Broken Service Delivery
I took out a new Telkom home fiber package a week ago. A week ago I reported an incident with my home fiber connection. The consultant I spoke to assured me that a higher service technician will call me to resolve the problem as his mandate was not able to resolve. In short, a week as pasted and no one as called me, my home fiber connection is still not work and I am unable to connect to the device as the username and password seems to be an error.
0 replies
50 months ago
Pathetic Service from a bunch of clowns
Still no call from useless Direct Axis on the breakdown of the refunds and I don’t have this information. Direct Axis is good for debiting your account but useless to provide after sales service. I don’t need an apology for your useless service Direct Axis, I need a phone call like I requested to explain to me the refund breakdown as I don’t have this information. It’s okay if you don’t have airtime to call me, I have become accustomed to your pathetic service. Hopefully one day, before the next global pandemic you will provide better service your bunch of useless, incompetent people!!!!!
265 replies
51 months ago
Pathetic and Ridiculous Service Levels
Good Day, I have spent weeks now with direct axis and Sanlam trying to close my loan with you and get confirmation that they are closed off and paid off. I have also tried to get the any and all refunds paid back to me to no avail. I get promised I will get called back and its weeks now and no one as called me. The service is pathetic and I cannot wait any longer. My expectation is that all loans are closed today and I get my refunds that are due and the confirmation that they are closed off today. I also don’t want any further debit orders going off. If this is not resolved today, I am going to use my social media and my broadband network to expose your pathetic after sells service. Direct Axis Loan account – 8532178292 Direct Axis Loan account – 85328775080 Sanlam Loan Account – BLU86629S
742 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)