TR
The Residences at Crystal Towers
Unclaimed Business
TR
The Residences at Crystal Towers
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Residences at Crystal Towers
The Residences at Crystal Towers has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked The Residences at Crystal Towers across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJK
John K
1 reviews | Active since Jan 2020
9 Feb 2026, 16:59
Not even a response as i have all the pictures i took.Broken front door handle .Stove didn't work.Shoved from pillar to post and i could hardly walk because of surgery and needed to relax.
This place is disgusting and *****ulent!!They are a totao ****
Helpful (0)
|Replies (0)JK
John K
1 reviews | Active since Jan 2020
9 Feb 2026, 16:59
Not even a response as i have all the pictures i took.Broken front door handle .Stove didn't work.Shoved from pillar to post and i could hardly walk because of surgery and needed to relax.
This place is disgusting and *****ulent!!They are a totao ****
0
Replies (0)JK
John K
1 reviews | Active since Jan 2020
3 Feb 2026, 10:50
***** at the residences at Crystal towers
This is ***** and Catfishing at best.I booked through Agoda ,who you cant reach as i tried for 3 days.I bboked at the residences that display a swimming pool that i needed for therapy.However their web page displays the Marriot hotels pictures, which has been removed from the images.Thet use several Marriot pic to market their brand.When approached they had excuses under the sun.All staff are aware of the **** and the MAaerrioy has the guest coming over to them to book in their and loose their money.I spoke to over 25 persons that have been duped.They need to be shut down.I requested a refund after my 1st day.They refused.The apartment that i was then given,nothing worked.Im going to lay a charge at the police.I have all the images and pics saved in case they remove and say im exaggerating
Helpful (0)
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John K
1 reviews | Active since Jan 2020
3 Feb 2026, 10:50
***** at the residences at Crystal towers
This is ***** and Catfishing at best.I booked through Agoda ,who you cant reach as i tried for 3 days.I bboked at the residences that display a swimming pool that i needed for therapy.However their web page displays the Marriot hotels pictures, which has been removed from the images.Thet use several Marriot pic to market their brand.When approached they had excuses under the sun.All staff are aware of the **** and the MAaerrioy has the guest coming over to them to book in their and loose their money.I spoke to over 25 persons that have been duped.They need to be shut down.I requested a refund after my 1st day.They refused.The apartment that i was then given,nothing worked.Im going to lay a charge at the police.I have all the images and pics saved in case they remove and say im exaggerating
0
Replies (0)AS
Andre S
1 reviews | Active since Jan 2020
16 Nov 2025, 15:16
Crystal Towers Residence Cape Town
The worst and most badly room ( no 712 ) I have ever stayed in. Let's start, on Google it is rated when you book **** yes, 4 stars. What do you get? A Fulthy 0 star rated apartment, Fulthy shower, only 1 toilet flush works, not even cold water in the fridge. Booked in at approximately 15h00, 15h30 a knock on the door, room service " I need to make the bed" we left tgecroom, returned at about 17h00, the old water mark rings on the centre table was stil visible same as we found it. Seriously this is not even a 0 rating worth. DO NOT waste your money. Period!!!!
Helpful (0)
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Andre S
1 reviews | Active since Jan 2020
16 Nov 2025, 15:16
Crystal Towers Residence Cape Town
The worst and most badly room ( no 712 ) I have ever stayed in. Let's start, on Google it is rated when you book **** yes, 4 stars. What do you get? A Fulthy 0 star rated apartment, Fulthy shower, only 1 toilet flush works, not even cold water in the fridge. Booked in at approximately 15h00, 15h30 a knock on the door, room service " I need to make the bed" we left tgecroom, returned at about 17h00, the old water mark rings on the centre table was stil visible same as we found it. Seriously this is not even a 0 rating worth. DO NOT waste your money. Period!!!!
0
Replies (0)VV
Veronica V
1 reviews | Active since Jan 2020
20 Oct 2025, 13:34
Mouldy Towers.....
I was suprised at how dirty the bathroom was. The room needs maintenance (painting, skirtings are chipped and over all in need of refreshing). The bathroom however was disgusting, with mould in the shower and in all the corners of the bathroom. The bed was rock hard with stale smelling pillows. Disappointing since the overall quality of the hotel was always exceptional. Mailed them without response, even included photo's. Mildew cleaner and a once a month deep clean will do you good.
Helpful (0)
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Veronica V
1 reviews | Active since Jan 2020
20 Oct 2025, 13:34
Mouldy Towers.....
I was suprised at how dirty the bathroom was. The room needs maintenance (painting, skirtings are chipped and over all in need of refreshing). The bathroom however was disgusting, with mould in the shower and in all the corners of the bathroom. The bed was rock hard with stale smelling pillows. Disappointing since the overall quality of the hotel was always exceptional. Mailed them without response, even included photo's. Mildew cleaner and a once a month deep clean will do you good.
0
Replies (0)RR
Retshetse R
1 reviews | Active since Jan 2020
2 Jan 2025, 21:50
The worst apartment to stay at during your vacation
We had the worst stay at The Residences Crystal Towers and we stayed in one of the luxury 2 bedroom apartments, but everything was so disappointing. We informed management about how dissatisfied we were, but nothing was done to resolve our complaints. 1. Our neighbours made noise the entire night and they only started being quiet around 6am. 2. The quality of the couch in the room was really bad, it went down when we tried sitting, it was very uncomfortable and made it difficult to stand up. 3. The beds made so much noise and they were very uncomfortable. We couldn't sleep well due to the condition of the beds and the noisy neighbour. 4. The toilet door in the main bedroom made so much noise especially when we needed to use the toilet during the night. 5. We also saw some ****roches in the small bedroom. 6. The TV is not a smart TV and there is no Dstv. 7. There is no pool in the building, you need to go to the other building in order to access the pool. I wouldn't recommend this place to anyone, you can get better apartments at a lower price.
Helpful (0)
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Retshetse R
1 reviews | Active since Jan 2020
2 Jan 2025, 21:50
The worst apartment to stay at during your vacation
We had the worst stay at The Residences Crystal Towers and we stayed in one of the luxury 2 bedroom apartments, but everything was so disappointing. We informed management about how dissatisfied we were, but nothing was done to resolve our complaints. 1. Our neighbours made noise the entire night and they only started being quiet around 6am. 2. The quality of the couch in the room was really bad, it went down when we tried sitting, it was very uncomfortable and made it difficult to stand up. 3. The beds made so much noise and they were very uncomfortable. We couldn't sleep well due to the condition of the beds and the noisy neighbour. 4. The toilet door in the main bedroom made so much noise especially when we needed to use the toilet during the night. 5. We also saw some ****roches in the small bedroom. 6. The TV is not a smart TV and there is no Dstv. 7. There is no pool in the building, you need to go to the other building in order to access the pool. I wouldn't recommend this place to anyone, you can get better apartments at a lower price.
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Replies (0)MR
Moleboheng R
1 reviews | Active since Jan 2020
2 Jan 2025, 01:11
Complaints not attended by management during our stay.
This is by far the worst holiday apartment we've stayed at and this was a "luxury" apartment. After our first night we informed management about how highly dissatisfied we were with our stay due to the following: 1. Our neighbours in the room that was on the side of the bedrooms made noise the entire night and they only started being quiet around 06am for 2 nights. 2. The quality of the couch in the room was really bad, it goes down when sitting, it's very uncomfortable and makes it difficult to stand up. 3. The beds made noise and they were very uncomfortable. We couldn't sleep well due to the condition of the beds and the noisy neighbour. 4. The toilet door in the main bedroom made so much noise especially when we needed to use the toilet during the night. 5. We also saw some ****roches in the small bedroom. 6. There is no Dstv and the TV is not a smart TV. We chose the "luxury" apartment to avoid disappointments, but we were very dissatisfied with the issues stated above. No action was taken by management to resolve any of these issues. I wouldn't recommend The Residences to anyone!
Helpful (0)
|Replies (0)MR
Moleboheng R
1 reviews | Active since Jan 2020
2 Jan 2025, 01:11
Complaints not attended by management during our stay.
This is by far the worst holiday apartment we've stayed at and this was a "luxury" apartment. After our first night we informed management about how highly dissatisfied we were with our stay due to the following: 1. Our neighbours in the room that was on the side of the bedrooms made noise the entire night and they only started being quiet around 06am for 2 nights. 2. The quality of the couch in the room was really bad, it goes down when sitting, it's very uncomfortable and makes it difficult to stand up. 3. The beds made noise and they were very uncomfortable. We couldn't sleep well due to the condition of the beds and the noisy neighbour. 4. The toilet door in the main bedroom made so much noise especially when we needed to use the toilet during the night. 5. We also saw some ****roches in the small bedroom. 6. There is no Dstv and the TV is not a smart TV. We chose the "luxury" apartment to avoid disappointments, but we were very dissatisfied with the issues stated above. No action was taken by management to resolve any of these issues. I wouldn't recommend The Residences to anyone!
0
Replies (0)JC
Jayseelan C
1 reviews | Active since Jan 2020
6 Nov 2023, 09:07
Poor Customer Service
I was ask to make a double payment for a booking 2 weeks ago and was promised that my double booking refund would take 5 days. It is now 2 weeks later and I have no refund. I have sent emails to follow up with no response and I am having to follow up weekly for feedback.
Helpful (0)
|Replies (0)JC
Jayseelan C
1 reviews | Active since Jan 2020
6 Nov 2023, 09:07
Poor Customer Service
I was ask to make a double payment for a booking 2 weeks ago and was promised that my double booking refund would take 5 days. It is now 2 weeks later and I have no refund. I have sent emails to follow up with no response and I am having to follow up weekly for feedback.
0
Replies (0)BPMJ
Bongani Phillip Mpemvu Juda
1 reviews | Active since Jan 2020
14 Jan 2022, 07:51
MY CLOTHES STOLEN AT THE RESIDENCY CRYSTAL TOWERS
NEVER BOOK AT CRYSTAL TOWERS APARTMENTS IN CRYSTAL TOWERS HOTEL IN CENTURY CITY, CAPE TOWN. THEIR STAFF & MANAGEMENT WILL STEAL YOU CLOTHES DURING YOUR STAY IN APARTMENT AND WILL NEVER TAKE ANY RESPONSIBILITY. ONE OF THEIR STAFF STOLE MY NOT SO CHEAP JEANS WHICH I NEVER WORN AND TWO OF MY EXPENSIVE RED & ROYAL BLUE V-NECK JERSEY FROM AMAXHOSA. I STAYED WITH THEM FROM 22 DEC 2021 TO 5 JANUARY 2022 WITH MY FAMILY & THANK ME FOR GIVING THEM BUSINESS BY STEALING CLOTHES. THEIR DISGUST CONDUCT IS VERY BED FOR TOURISM INDUSTRY FOR WESTERN CAPE. I AM REALLY UPSET.
Helpful (0)
|Replies (0)BPMJ
Bongani Phillip Mpemvu Juda
1 reviews | Active since Jan 2020
14 Jan 2022, 07:51
MY CLOTHES STOLEN AT THE RESIDENCY CRYSTAL TOWERS
NEVER BOOK AT CRYSTAL TOWERS APARTMENTS IN CRYSTAL TOWERS HOTEL IN CENTURY CITY, CAPE TOWN. THEIR STAFF & MANAGEMENT WILL STEAL YOU CLOTHES DURING YOUR STAY IN APARTMENT AND WILL NEVER TAKE ANY RESPONSIBILITY. ONE OF THEIR STAFF STOLE MY NOT SO CHEAP JEANS WHICH I NEVER WORN AND TWO OF MY EXPENSIVE RED & ROYAL BLUE V-NECK JERSEY FROM AMAXHOSA. I STAYED WITH THEM FROM 22 DEC 2021 TO 5 JANUARY 2022 WITH MY FAMILY & THANK ME FOR GIVING THEM BUSINESS BY STEALING CLOTHES. THEIR DISGUST CONDUCT IS VERY BED FOR TOURISM INDUSTRY FOR WESTERN CAPE. I AM REALLY UPSET.
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