NM
Nomvelo M
Active since Sep 2021
11
Reviews
0
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Reviews
11 reviews12 months ago
*********** Agent
The 1 is because I cannot continue to write the review without selecting a rating but this company deserves 0 stars because of one agent. Marcelle Naude who works at an office in Roodepoort, Gauteng. She is quite *********** and does not care for her clients. As we speak, she is failing to assist us with an issue and this would not be the first time she’s doing that. She had to be escalated last year too. I wouldn’t recommend anyone to sign a lease with her. Because of her ways, she makes Remax look bad.
0 replies
16 months ago
No words!
I placed an order online on the pick and pay website for groceries to be picked up at a pick and pay that’s near me. I was charged twice by them. I’ve been calling them all day and nobody is assisting me. I called the bank and the bank said it’s a pick and pay issue. I’m basically in limbo now because of this. Never will I ever buy from them again. Some of the agents too aren’t knowledgeable and cannot speak proper English which makes matters worse!
56 replies
28 months ago
Worst Estate Ever
The one star is there because theres no option to not put one because these people do not deserve even the one I put) It's crazy how you people have switched off the comments on your posts on Instagram and blocked me on Facebook after I left a comment because y'all know the truth. I wonder when you guys will actually tell people the truth about really living there. The deposit ****, (that NOBODY actually gets their full deposit, EVER! That regardless of the fact that the apartment is super clean, y'all still charge people an amount of R1450, which is non-negotiable) amongst other ****s ofcourse (that I can also list if people would like) the *****ing of cars (When I moved out; 4 cars had been ****** in one week. Security guards didn't have an answer as what happened. One even said he couldn't stop the ******* because he wasn't trained to do so. Im not sure if its the same person but one said they took his phone and locked him in the guardhouse, took the remote, opened the gate and left with the cars with whoever he or they came with, after that management made it seem like they were tightening security and we were asked to switch off our cars before leaving the property on some days and on some they’d just let us go without doing that procedure. Which is a joke if you ask me) Like there’s alot going on in that place. The person handling your social media pages has the nerve to post pictures on Instagram and Facebook as if that place even looks like the pictures. The pool? It def does not look like that. Theres apartments everywhere in that place theres barely any space left; The owner is still building too (The construction workers start working at about 6am making a huge noise EVERY SINGLE DAY. So even if you don't want to wake up, you do; they also sleep in the property too by the way then they walk around at night making remarks at women.Im one of them too. That right there didn't make me feel safe at all).It looks like a res to be honest. It doesn't deserve to be called an “Estate”. Electricity is even worse. They upgraded their meters and a R100 gives 18 units worth of electricity. Crazy right?!. Guys, please DO NOT move there even if it’s your last resort. That place is hell on earth. Management is so rude and does not care about tenants, especially the guy called Chris Swathe. One of the worst! I don’t know what he has on them cause he should be fired. Some of the security guards are rude and should've been fired too by now. They do not know how to do their jobs, at all! They do everything else but that. Very talkative and hyperactive! How they got hired should be questioned. I have all proof of everything I have said above. From emails, videos, and messages from the estate’s group chat I was in when I lived there.
0 replies
29 months ago
****ty Service
I hired a car in their site and it changed the date after booking for some reason. I then tried to cancel or alter my booking and they said I cannot do that. They charged me a cancellation fee of the same amount of money I paid for the car rental. Which is absurd because it hadn't even been 30mins of booking. Im so heartbroken because I lost a-lot of money for nothing. These people don't care and like money. Ive deleted their app and never using their services again!!!
0 replies
29 months ago
Waste of money!
I spoke to someone called Thabo Mazibuko from the support department yesterday night (he needs to be escalated or get a warning by the way; had a very rude way of doing things) who took an hour to put me through to his manager (which he didn't by the way). Used an old lie that all call centre agents use and said his manager was on a call. Im saying this because I've worked in a call centre before and managers do not want to take over calls. I told him to not put me on hold and he muted me. I could hear in the background that he is busy having a good old chat with his colleagues on Microsoft teams, after an hour he got back to me and started making this static sound/noise with his headsets as if he cant hear me (which is what agents do too) then ended the call. Meaning he did not have a resolution to my issue. So in essence, with this company you do not get a hold of anyone to assist you when you need them the most. My portal has never been set up ever since I joined them which is appalling so every time I need statements or invoices, I need to email finance. Ive been emailing the finance department asking for it since last week Friday and they kept ignoring my emails. When I call, Im told the finance department is busy. On a other day when they transfer me, the call drops. So basically customer service is ****ty as hell. Guess what? After calling yet again today to be transferred to Finance, they did and the agent I spoke to sent me my invoice while I was on the call, meaning they were blatantly ignoring my emails, all week. Im so glad I’ve cancelled my services with them. My money was def not worth this ****. If you want a reliable ISP provider. Please do not bother with these people!
71 replies
41 months ago
Absurd rules/policies
The Makro system is bs honestly. The star I put is because there is no option for half a star or no star at all! They say you cant buy stuff without having a store card. So I gotta waste my time and go join another queue and wait to create a store then go pay for my stuff. They force you to have a card, needing things like my ID, in which should be optional to provide. I've never heard of such a thing where a store forces you to have a card instead of it being optional. The Makro in woodmead Johannesburg is worse even the manger there doesnt seem to know his job. My brother buys water for work every week there and they've never asked for no card. Last week I borrowed a card from a lady that was in line with me and I paid and left. Today, a different cashier says it's not allowed but last week another cashier said it is allowed. So it's quite clear that something isnt right. Can someone please explain to me whats going on and make it make sense. I dont reommend anyone to use Makro if they wanr to try it for the 1st time.
132 replies
45 months ago
Scammers-34191285936
How is it that this store does not know ALL carrier or courier companies they assign our packages to? I havs paid so much money for my package to be safely delivered to me. How did my personal information get sent or sold to a company this store does not know of. I received a text stating I need to click on a link so that I can pay for customs of R350 only for it to change to R3500 after paying. The link took me to a website of company called International Parcel Service (IPS). So my question is, how did these people know I have a package that I'm expecting other than Shein? How is it that when I contact Shein they ignore my concerns and say unfortunately there is nothing they can do etc? This is upsetting because I am bankrupt becahuse of this. To top it off I contacted Aramex South Africa as the tracking number seems to be theirs too to let them know of such info and if they know anything about this but they ignored me too-I even lodged a complaint through their website. Instead they sent me a text today 8/8/22 stating I need to pay R814.00 for customs. Like??? Im so mad and so confused. Can somebody please explain to me what is going on honestly. Basically my package has been assigned to a fake carrier or courier and a real one? Meaning I'll be double-charged for customs.
134 replies
45 months ago
Scam and Fraud
What a b*** company. Nobody from this company actually cares about us customers. It doesnt matter if its through chat or phone. I have contacted them through all platforms in the past 48hours and still no response. They assigned me a fraudulent carrier for my package. I got an SMS saying I need to click on a link to pay for customs of R350 with a company called International Parcel Service (IPS), so I did that right, next thing after paying, the confirmation page showed R3500. So tell me, how does a customs amount change from R350 to R3500 then reference through my bank changes to "My Scoot vehicle services"? how is it that nobody from Aramex wants to help me? And how is it that they're unaware of carrier companies that aren't legit?? Surely there is a way-Im confused as hell cause the tracking number that I have till today is from Aramex. Somebody needs to do something cause Im tired of tracking my stuff. It hasnt moved from tracking since 1 August 2022 and it is supposed to be delivered between 13 August-15 August 2022. I've got all proof needed of all these transactions from the other company and all messages I've sent Aramex in all platforms possible. Surely we are in hell right now cause this is unbelievable.
134 replies
53 months ago
Shein package
Im very ****ed and disappointed at the same time. I received an email from Buffalo intl logistics aaking me to pay for my order, an amount of R129.31. So I used the option of bank transfer (immediate transfer that is) on 23/11/21. When I got a proof of payment from Capitec, it showed the incorrect reference number of which I did put the correct but it must've been because I probably put it in the incorrect place or Capitec's error. Anyways, I called their landline number to enquire about the incorrect reference and the fact the I paid. The lady I spoke to said she was letting the online people know about my issue and that they will probably get back to me in 3-4 days. Annoying part is, I received the same email from Buffalo yesterday 26/11/21 saying I must pay? Like? What the heck? What was the whole purpose of the call I made to let them know about my issue? What are call centre agents for? I even sent them several emails, starting from 24/11/21, double texted on whatsapp since 23/11/21 and still nothing, yet when you call they say if you'd like text them on whatsapp for a quick response mxm! Im so mad because now I will be forced to cancel my birthday ceremont because of this. I've already paid thousands for it and the Shein package cannot be delayed, if so, I need to cancel everything and its disgusting that to get their attention I probably need to go to their offices of which I dont even know where they are. I have no car, and taking taxis will probably make me get lost. Im stressed. Im ****ed. My expected delivery of my package is 8-10 Dec, same week of my birthday. Now Im forced to cancel by the looks of things.
106 replies
55 months ago
Incorrect figure
FNB is still pretty much the most useless bank I've ever had. They sent me an email with the incorrect funds to be deposited back in my account. When I sent an email to ask them about it. They didnt bother replying. Its been over a week now I think. Its funny how useless the call centre people are, like what is your job if you cannot reply to a simple email? All I need is feedback that's all.
53 replies
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1 Star
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