AL
Alicia L
Active since Oct 2021
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Impossible to get hold of.
I have a vodacom account with you guys that i am not receiving statements for. Also why on my credit profile does it show that the account is "handed over", shouldnt it have been updated to say that its with you now and no longer with Vodacom and reflect that i've been paying. Please contact me and send me statements. Whenever i request a call or call your agents drop the call IMMEDIATELY. Please call me and assist urgently.
53 replies
1 month ago
Unable to get hold of Vodacom
I've been trying to get hold of Vodacom for days now to no avail. I have queries regarding x2 of my accounts that i urgently need feedback on.
106 replies
9 months ago
Nightmare to get hold of
My account is in arrears, been sending emails since the begining of the year to make arrangements, its apparently been handed over to MBD then when i contacted them they said vodacom took the account back, been calling and sending emails to no avail, chatting to Tobi is completely useless i wait forever to "speak to an agent". I urgently want to settle this account, please contact me.
318 replies
9 months ago
Cannot get hold of Vodacom
My account is in arrears, been sending emails since the begining of the year to make arrangements, its apparently been handed over to MBD then when i contacted them they said vodacom took the account back, been calling and sending emails to no avail, chatting to Tobi is completely useless i wait forever to "speak to an agent". I urgently want to settle this account, please contact me.
0 replies
31 months ago
JET account closure
On 04 October 2023 i requested for my account to be closed. there was a credit due to me that i was advised to use or request a refund. i then opted for the refund and sent the email to the relevant department the same date 04.10.2023. later the afternoon i received the below email. "Your recent request to close your JET account refers. We have reviewed your request and have found that your account has a credit balance of R -439.3. We would like to encourage you to use this balance at your nearest JET store or any of the stores in our shopping network. During this time we will waive the service fee on your account for one month. Should you not wish to spend the credit in one of our stores, please email a copy of your ID and your banking details to jetpayments@rcsgroup.co.za. We will then verify your bank account and process your refund request. Please note that account closures cannot be processed whilst there is a balance on the account, so we are going to cancel the request. Should you still wish to close your account after you have spent your credit, please log a new request." However i already emailed my documents for the refund request, i emailed the id and proof of account. So please advise what's happening now? the cancellation has been cancelled, but the refund request has been sent to the finance department already. i need this account closed ASAP.
262 replies
53 months ago
Cancelled collection before the arranged collection date
On 03.12.2021 I was contacted past 2 the afternoon for a collection for RAIN, I advised the guy i will only be home past 3, he then asked if we can make the collection for Monday, same time past 3. Today 07.12.21 I tried calling RAM to no avail, I then checked the tracking online and it says parcel not ready for 04.12.2021(Saturday) and 05.12.2021(Sunday). First of all, if you work on a weekend why advise me to come Monday and then cancel the collection on Sunday telling me i need to re book.. Why do I need to re book something you cancelled
0 replies
53 months ago
Waiting on my cancellation
I have been disconnected since Sunday 28.11.2021, have been calling everyday since and no one gets back to me, agents kept on saying it was with their technical department.. on Wednesday I took the router to a different location and it worked, went back home and called rain to cancel this as clearly there is no signal in my area anymore since Sunday.. to date no one has been in contact.. when I call the agents EVERYDAY! they keep on saying they are aware of the problem and I need to wait so many hours and then again so many hours.. Since Sunday no one has been in contact with me or given any feedback. Rain is quick to sign you up but absolutely NO customer support whatsoever! Please cancel this "month to month" immediately and collect your router, your service is pathetic! how can you keep me waiting knowing that there is no service available in my area anymore
265 replies
54 months ago
Money withdrawn but not received😡
So today, went too withdraw a R300 by an atm at 7pm, got the slip for withdrawal but no money came out.. Called capitec whilst at the atm, and the lady advised that the systems are all offline blah blah blah... I specifically asked her if shes sure that the money wont come out when i leave the atm and she said its very unlikely that the money will come out. But i should call 1-2 hours later because of the systems thats off.. Round about 8pm i started receiving notifications for transactions that i did just before 7 and also the notification for the R300.. I immediately called Capitec again, and this time the guy assisting said on their side it shows that the money WAS withdrawn and that he needs to log this and all that ****, and they will get back too me within 24hours.. First of all, WHY NOT NOTIFY YOUR CLIENTS THAT YOUR SYSTEMS ARE MESSED UP!!!? NOW I NEED TO WAIT 24HOURS FOR FEEDBACK, WHICH I ASSUME WILL BE LONGER BECAUSE I KNOW MOST BANKS ARE USELESS WHEN IT COMES TO RESOLVING QUERIES.. SO ANNOYED THAT I NOW NEED TO WAIT FOR MY OWN MONEY, WHICH COULD'VE BEEN AVOIDED IF ONLY I RECEIVED A NOTIFICATION 😡
159 replies
55 months ago
NO ASSISTANCE
Requested to close my account on 23.09.2021 over the phone. Was not told by the agent that I need to do it in the bank. She told me that she will send the request to the relevant department, On the same day I received a call from that department too confirm if I requested for the account to be closed I said yes and she said she will put the request through it will take up too 7 days. I received no feedback after that, I called numerous times after that and all agents said it needs to be done in the bank, went to the bank(Bellstar Junction) but was not able to close the account as I was told that I need to go to a bank that has a teller.. Today I receive a call from the same agent that put the request through asking if I received the account closure letter, i said no i did not and she said but she's confirming it now and said the letter was sent by the branch on 01.10.2021, I then hanged up too double check and no still no email. I can still access my banking app, if my account is closed why is this even possible? Iv called your call center numerous times after seeing no letter in my emails and no one is able to assist even through they see can see her comments about this case they just keep transferring me to the person that assisted me the first time and I just don't get through to her!! Why is your agents giving me wrong information? why does one say its been DONE (account is closed) and the rest says its not? is this just so she can close her enquiries? i have this agents name, but need her superior to contact me and give correct information URGENTLY
53 replies
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1 Star
9 (100%)